surveillant du service alimentaire

directeur de restaurant

team member

restaurant manager

restaurant general manager

Firehouse Subs

If you're looking for a good first job, and don't intend to work for more than a few months, Firehouse Subs is pretty good as far as the food service industry goes. It's kitschy, but fun, and coworkers are by-and-large great people. The customer base is a lot more pleasant than one might expect to see in food service: I worked here for a LONG time, and I can count on one hand the number of genuinely unpleasant customers I had to deal with. The turnover rate is very high, so aside from the franchise owners don't expect to have a coworker around for more than a few months.

The job is, however, physically and emotionally draining. There are no breaks beyond the government-mandated half hour for a shift longer than five hours, no anti-fatigue mats, and no opportunity to sit down. Good work shoes are a MUST. You should also be prepared to put on a happy facade 100% of the time for your customers. Expectations can be demanding: the menu must be memorized in under a week or you're out. If you're not making food, you're cleaning anything and everything. You must be fast, fast, fast, and as error-free as humanly possible.

Benefits are non-existent. If you are not a manager, you are paid minimum wage. Full-time workers get one free meal per shift, part-time workers get 50% off on one meal per shift. Do not expect anything beyond that.

Hours are highly flexible, however, which is a bonus. Management does well at organizing shifts around employee availability, as long as you are clear about when you can and cannot work. Training is effective and thorough. You will not be expected to perform a task you have not been taught, and you are free and encouraged to ask questions to make sure you understand what you need to do. 

Otherwise, management is questionable. Non-owner managers have just as high a turnover rate as regular employees, and are usually brought in from other companies and need to be trained. Those that last are usually rude and lacking in compassion. You really need to be on your toes and work your butt off if you want to stay. Do not get sick: if you call off due to illness more than three days per calendar year, you risk harassment from management and/or job termination (no, I'm not bitter, why do you ask?). Termination is abrupt; if you are being fired, you arrive at work expecting to attend your shift and are immediately sent home jobless.

Overall, I do not recommend Firehouse Subs for long-term employment. If you are looking to make some money over a summer and are able to let rudeness bounce off of you without emotional impact, it will do. Otherwise, you may want to look elsewhere for a career.

Management is the absolute worst here, giving little to no leeway with scheduling, and discourages having other coworkers take your shifts if things get busy. They do not offer any benefits if you work full-time, and is terrible to their own staff. I tend to work 3/4 times a week as a student, even though I have deliberately said to them that I have school obligations and can not work that frequently to balance out my own schoolwork, personal life, and work. Currently, the Stouffville location is suffering turnover due to management, and they still have no intention of changing that to get people to stay. However, job security is a good thing due to turnover, so if you want to make barely minimum wage at a very over-the-top fast food chain restaurant with ridiculous standards under the "fast food" industry, be my guest. The extra effort that the company wishes us employees to do while balancing a quick ticket time with insufferable equipment is not worth working there for minimum wage.

The atmosphere at firehouse subs is very friendly on the surface, but if you're working there and you get a manager or maybe even the owner, who just want Michelin star service, then you might not like it.
At firehouse, the guest takes precedent over everything. Literally everything.
You could be in the middle of doing something important and someone would tell you to get to your stations despite it being slow.
Also at the store I'm working at, they fired someone because they had a family emergency.
The owner doesn't do any of the dirty work of firing themself, but gets the GM to text the fire.

If you're going to work here. Expect high standards and if you dont meet them, expect to get shafted

You will be asked for long hours.
Work culture is terrible. When speaking to you, they will pretend you are great while demeaning other people. Behind your back, they will spit on your name. 
Everyone comes and leaves within a few months. 
Almost nobody stays, for good reason.
Some coworkers are very nice, others should be fired but aren't because of favoritism.
The food is delicious and there is a 50% employee discount but that's about it.
Rules are regularly broken (using expired food, being rude to customers, employees are yelled at). Almost all the workers work very hard though.
I don't think there are any bad people that work there, it's just a toxic environment.

Working are firehouse Dufferin was good. My coworkers were amazing and shift leaders were amazing too. 

However , the owner of the store was unprofessional , did not answer emails , and has no idea how to run a store. 

Employees deal with a lot of rude customers and the owner rather hire new people instead of giving well deserved employees advancements . Anyone can get hired at this location , even if you do not know how to do the job properly. The owner will hire anyone and get angry at the shift leaders when it is the owners fault. 

It is a ok place to work as long as the owner isn’t there.

I worked at Firehouse subs for 8 months and everyone was very welcoming and willing to train me. I made a lot of friends and learned a lot of valuable life skills. Going into the interview I was very shy and very nervous when talking to people. I soon learned how to properly interact with customers and felt comfortable being a cashier. The environment is fast pace and demanding but as long as you are a hard worker and teachable with a good attitude you’ll fit right in! The managers are amazing and are kind of like professional friends. Coworkers were supportive but also wouldn’t shy away from correcting you (which in the long run is a good thing). Overall loved my experience there! Definitely recommend applying.

I worked at Firehouse Subs in St Thomas as my first job and lets just say it was not the greatest first job experience. We were all trained less than 24 hours before opening and were then expected to be perfect at everything, and managers would seem annoyed when we asked for clarification on something despite being new and having less than 8 hours of training. Management expected us to never stop moving around and breaks were few and far between, so if you do work here expect to be exhausted and sore all the time. Management is not afraid to fire you if you are not perfect despite lack of training and will not let you grow from your mistakes. Definitely not a great place to work at all.

A normal day at work is fine, but managers often are a bit hard to deal with. I love the staff, but unfortunately, there is so but drama and toxicity at this place that I had to quit last month. They always make you extend and humiliate you in the group chat. Managers are a literal mess contradicting what they say all the time only saving grace is the owner of the place; that's it. 

So it's not horrible for a fast food place, but if there's something better, go for it. The only good thing is the owner and the staff, who are actually nice

A typical day looked like prepping food for the days shift, taking orders at the register, making subs, and cleaning.
I learnt that fast food workers don't get paid enough.
Management were very passive aggressive, yet they wanted to foster a "firehouse family". Training was little to none, you just had to pick it up from your coworkers.
The workplace culture was very corporate, and it felt like they cared more about their image then the wellbeing of their employees. 
Job wasn't hard to do, the hardest part was trying to keep a positive attitude around customers, whilst doing the jobs of 5 people at once.
Most enjoyable part, going home.

I worked there for only a month and everyone who worked there hated it and wanted to quit. Expected to know most things before you start there, no proper training procedure other than watching some videos online, and you’re expected to have the menu memorized BEFORE you start. On my first day they said “what do you know?” And I said “nothing” and they put me on the station where you put toppings on the sandwich which was easy enough but I had no idea where to get refill items and was constantly asking questions and getting annoyed reactions in response. Doesn’t really differ in locations since a friend of mine transferred from our store to another, had the same experience, and eventually quit. 

Top Job Titles	Average salary
Surveillant du service alimentaire 50 salaries reported	$22.53 per hour
Directeur de restaurant 68 salaries reported	$27.49 per hour
Team member 35 salaries reported	$18.44 per hour
Restaurant manager 4 salaries reported	$21.50 per hour
Restaurant general manager 2 salaries reported	$23.75 per hour

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