Green Planet Home Services

It starts out as just your usual day would start in a call centre, few general queries you clear up and that's it. Then the field reps call in their sales and we enroll them into the database, then verify the information with the new customer. Make an outbound call to the new customer to verify/schedule their installation appointment. Then if what the field rep says in their pitch doesn't line up with my verification script, the sale is going to die. It becomes my job to retain that new customer if there are discrepancies. 

I learnt from this job that the home services industry is unnecessarily complicated and it's just not fair how some consumers are treated by the various companies. Also, I've been able to hone my negotiation skills, talking down angry people who felt they've been lied to when it was an honest misunderstanding. If it was a straight up lie, I would tell the customer the truth and that builds trust between the customer and I, which makes the customer believe that not everyone is out there to cheat and scam them. 

Our lovely management doesn't communicate vital information to the call centre reps, such as certain contractors not working a certain day etc. When certain customer situations have escalated and it's out of the CSR's power, most of management don't follow up with these situations. More and more irate people tie up the phone lines with escalated situations. On top of that, how dare they come into the centre and ask why the field reps are getting through to call in their sales. Simple, it's because existing customers are all on our phones as well. 

I LOVE most of the call centre reps as I've built friendships that will most likely last past my time there. Some others act as if they're CSIS agents for management, which i don't have respect for. I believe if there is a problem, come in and discuss it, don't have spies reporting to you, such cowardly behaviour. 

The company of the other reps and the few nice customers make the job enjoyable in a sense. Could say more but we would be here all day.

I'm saying this as humbly as i possibly can but I personally was good at what I did, and I got good money from the job most of the time. However it is a risk, if you book no appointments you get no money, bonuses can be tricky to reach/come by and its overall a tricky job for most people. I admit I got paid little to nothing some weeks, but at the time I was a student and had nothing to pay for but it was still so discouraging. When it comes to the negatives there are SO many. Management is an absolute joke, its commission only, it's not a legit job in my opinion. The Payee was rude and overly entitled for no reason. She has messed up my pay multiple times and its overall super sketchy. We were basically told to say things to customers that weren't exactly true... the list goes on but these are the main cons of the company, Overall I do not recommend working here whatsoever, get a real job. This is an embarrassment to say the least.

I worked a Green Planet for a few months and even though we were all putting in the same effort only a handful of people consistently went home with a pay check.  If you approach management/Owner about a confirmed installation for which you weren't paid, you were belittled and shown the door. Basically, do not ask any questions or leave.

Very unprofessional atmosphere, lots of gossiping and total disregard for those workers that they didn't deem deserving of a paycheck even though they were working as hard as everyone else.

Owner was cocky and rude  and would fabricate stories about his humble beginnings...

Do yourself a favour and find a real job because even if they do like you, you're not guaranteed pay.

My day usually consisted of making about 400 calls per day and booking appointments all day. I learned how to filter a lot of negativity from potential clients and focus on the positive side of things. I learned how to gain control of a conversation with irate people in a professional manner. My supervisor and my manager where excellent at creating a comfortable milieu for us employees. The hardest part of my job at first was not taking some of the things customers would say personally. I worked hard at filtering the negativity on a daily basis until It became second nature. The most enjoyable part of my job was being surrounded by amazing coworkers. I definitely looked forward to going to work everyday because they made the day more pleasant.

Not a company I'd recommend, having worked there for a few months. Employee turnover is high and management culture is unprofessional. Their products are also second rate and bad reviews online have caused customers to cancel potential sales. Management tries to deny that negative reviews is a major reason for poor sales but everyone who works there knows better.

I did door to door sales work in all seasons upgraded home owners equipment in ontario. I worked 9-11hr shift a day 6 days a week.

Decent, people are good, job salary and ethics are not balanced, completely commission based. 

The introduction to work will not go well unless you have done it before.

Assisted sales and management team with clerical and administrative tasks along with covering reception when needed, assisting payroll department bi weekly and managing the fleet of company vehicles.

B2B opportunities  with the aim of a number of 60 call in the average.
Good examination of investigating business material.
Excellent team cohesion and friendly environment.

An atmosphere to keep you on your toes. People are very active and outgoing.  Some are a little loud. If you are very competitive and up for a big challenge.

Working at Green Planet Home Services: company overview and reviews

Green Planet Home Services

Green Planet Home Services ratings

Salary satisfaction

Job seeker tools

Employer Tools

Browse

Stay Connected