cook

guest service agent

reservation agent

housekeeper

server

HOTEL GRAND PACIFIC

COVID hit the hotel very hard. Most people got other jobs, so not many of us came back for obvious reasons around July 2021. The work-load was waaaay too much. Everyone in every department, and every department manager I was close to, was so tired, sad, overworked, bitter, and/or angry by the time I left, myself included. It used to be a great place to work, and I genuinely never thought about it when I got back home, but after returning in July, it quickly turned into never not thinking about how long I have left until my next shift.

Typical day at work was getting run off my feet, as we were almost always understaffed. Management was actually one of the highlights of working at the hotel. Some of the best managers I've ever worked with I met at the hotel. They do genuinely care, but they're also all getting run off their feet.

Wages are barely above average, despite being unionized. Job security was nice, but the amount of shifts you got depended solely on how long you've been employed there. This was particularly infuriating when I encountered many coworkers that were lazy or didn't care, meanwhile many new staff who really needed shifts would get a couple of shifts a week, and never be eligible for their benefits. 

I used to enjoy working at the hotel, but it's a shame our wages were so mediocre under our union contract with the amount of work we needed to do. I am fully pro-union for places like Starbucks and Amazon, and specifically for the housekeeping department at the hotel, but I don't see how the staffing issue will ever get solved when you can find easier jobs that won't completely mentally drain you, for the same compensation. A genuine shame


As a Banquet Server/Cafe Server at the Hotel Grand Pacific, I have had the privilege of experiencing the inner workings of this establishment, and I must say it's been an incredibly positive experience.

First and foremost, the team at the Hotel Grand Pacific is exceptional. The staff is not just friendly but genuinely caring, both towards guests and fellow employees. The sense of camaraderie here makes it a great place to work. I found friends in front office, reservation, housekeeping, cafe, restaurant and banquets. 

In terms of the physical space, the hotel is well-maintained and exudes a timeless elegance. The attention to detail in the rooms and common areas is impressive, making it a delightful environment to work in.

Moreover, the hotel's commitment to guest satisfaction is evident. They go above and beyond to ensure guests have a memorable stay, which translates into a sense of pride for the staff.

One aspect that stands out is the emphasis on training and development. The hotel invests in its employees, providing opportunities for growth and skill enhancement, which is crucial for career-minded individuals.

Lastly, the Hotel Grand Pacific's central location makes it convenient for both guests and employees to explore the city. This accessibility adds to the overall appeal of working here.

In summary, my experience as a worker at the Hotel Grand Pacific has been nothing short of excellent. It's a place that values its employees, takes pride in its service, and maintains a high standard of quality, making it a rewarding place to work.

My experience in the Housekeeping department at Hotel Grand Pacific was marked by constant abuse and a complete lack of respect for employees. The leadership operates through fear, with frequent yelling, unjustified reproaches, and no willingness to listen to feedback or suggestions for improvement. 
1. Poor Training and Resources: New staff are thrown into work without proper training or essential supplies , making tasks unnecessarily difficult and frustrating.
2. Abusive Leadership: The supervisors use an authoritarian style, shutting down any attempt at constructive feedback. Suggestions are not welcomed, and staff who speak up are often met with threats or even unjustified dismissal.
3. Disrespect and Demotivation: The overall atmosphere is one of constant stress and disrespect. Leaders show no regard for the well-being of their team, creating a toxic and demotivating environment.

In summary, this department is a prime example of unprofessionalism and poor management. The lack of respect, training, and abusive treatment makes it a highly undesirable place to work.

My first time working in a hotel and it was a fantastic learning experience! Really enjoyed working with my manager. The HR department is approachable and helpful and the General Manager personifies integrity and kindness. There's a focus on maintaining a respectful workplace and care is given to employee wellbeing.

It's an ideal workplace for meeting folks from around the world . Many people end up returning to work at the hotel after leaving and it seems to be because of the great sense of community.  Great oportunities for professional development as well - I've seen people in various departments receive promotions. 

Generous benefits package, DCP/RRSP, awesome perks (onsite parking, cafe/restaurant discounts, gym membership, etc) and lots of fun and varied social events. If you want to be challenged and enjoy working in a busy environment where no two days are the same, Hotel Grand Pacific is a great option! 


I have been working at the Hotel Grand Pacific for almost  year and i can say that it has been an incredible journey. I learned a lot from my colleagues and from personal experiences. I am grateful to have a supportive team who I can always rely on. Everyday is a new learning experience in the department that I am working at that’s why I enjoy working because you get to experience different things. I would say that my customer service skills really improved and our managers are supportive and helps us to grow. 

I met a lot of new friends in HGP. The hotel employees are very diverse but we get along with each other easily and work towards our common goals.

The most enjoyable part of the job is making our guests happy. Knowing that you made their stay comfortable and you met their expectations means a lot to me.

What is the best part of working at the company?
Job satisfaction. It was an ideal position for me, following my insticts and using my intuition to complete my work. this position put me in charge of my time, with responding to calls as a primary but not continual part of it.

What is the most stressful part about working at the company?
Some individuals in my department were very good at hiding so they would not have to do work that was not call outs.

What is the work environment and culture like at the company?
good comradery btwn employees, and reasonable management by supervisors

What is a typical day like for you at the company?
Repair callouts, machinery inspection and scheduled service, monitoring as you navigate your day.

Hotel is almost as trash as management is. 
If you want a terrible work culture where management and HR only care about the staff with “seniority” and brush it off as “business needs” then you’ve found your calling! 
They will let senior staff go on vacations and make you work all the terrible shifts, constantly complain about what you’re doing wrong, get upset when you refer to men as “sir.” 
An HR rep who is actually good at their job would make compromises and meet you in the middle but not here! They will always side with management and ask you why you are working here if you feel “burnt out.” 
They wonder why they have a staff shortage? Perhaps it’s time for them to get off their high horse and take a look in the mirror. 

I worked at the Hotel Grand Pacific for 7 full years but left to follow the allure of one of the "big chains".  After 6 years away, I am back and sooo glad that I am.  

I can summarize what you will find here in one word "Genuine".

All of the staff and management genuinely care for each other and for the guests that stay.  There is no need for an institutionalized education program that tries to promote engagement as the culture here exudes "engagement".  I have seen first hand how management cares for staff and how warm and welcoming everyone is.  

If you are looking for an opportunity to truly be a part of a team that works together to help each other and to help make guests have an amazing time, look no further.

The hotel is a great place to work if you want a stable job and the salary is fair. 

You have to know that the entire hospitality industry is going through a very hard time in terms of the lack of collaborators, which you will have to handle well as a professional. If you are a hard worker and have availability in the mornings and afternoons, it would be very ideal.

I recommend that you come prepared to work hard. The human resources area is very understanding and most of the managers are very friendly and will help you in any way they can. Customers are very friendly, if you are looking for work where tips are involved, it is an excellent help you will have for the high cost of living in the city of Victoria.

The Grand Pacific is one of the best companies to work for and probably the friendliest hotel I've ever worked. I not only like the Company culture, but also how they treat their employees, with respect, fairness and growth opportunity. I had a really good training experience that helped with my quickly promotion. The benefits and wages are pretty good but what I probably like the most is my coworkers. I am glad we have created the dream team. My manager is a great person. She is very professional and a good communicator and she is always pushing us positively to reach our goals.  

Top Job Titles	Average salary
Cook 13 salaries reported	$26.78 per hour
Guest service agent 2 salaries reported	$25.47 per hour
Reservation agent 5 salaries reported	$24.93 per hour
Housekeeper 1 salary reported	$5,000 per month
Server 7 salaries reported	$20.76 per hour

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