Hospitality Network

A typical day at work for me is very productive. I get to the office at 10 AM and I start going through all of the emails/voicemail's of patients wanting to order, renew, or have an issue with their system. I work at 3 different locations, Victoria Hospital, Parkwood Hospital, and University Hospital. Therefor, some of my responsibilities are handled in different ways depending on which Hospital I am working at. Recently, I have been at Parkwood a lot. Once I go through all the voicemail's, I add a note for myself to go and see them when I go to do my rounds around the floors. Doing the rounds usually takes about an hour and a half, sometimes 2 hours, it all depends on how busy it is. Once I am done my rounds, I go back to the office and process all billing I have received. I then do the end of day paperwork including a revenue report and deposit. Then I take the deposit to the bank. It's very simple but I am always busy which I like. 
I learned how to fix and handle the tv and phone systems within the hospitals. I learned about the "work-life" more while at Hospitality Network than I did at Sirens. I learned how to professionally and properly deal with difficult situations such as irate customers. I learned how to do a Revenue Report and how to do a Deposit. 
I will be honest, my job is very easy for me. I am a very fast learner and good listener and I learn well by being shown by somebody else. I got trained very well, and the people who trained me did an amazing job. I really can not think of anything I find truly difficult.
The most enjoyable part of the job is dealing with the customers. Here and there we may get irate customers, but the majority of the time everyone is always nice and genuine. We usually deal with the patients themselves instead of the family, and I can always bring a smile onto their face and at least try to brighten up there day, and I must say I usually do succeed.

As an Office Clerk/CSR for Hospitality Network, I had to create a way to increase sales and also find out a way to increase customer satisfaction towards the service. I was able to reach new customers and come up with a new customer service procedure that not only contributed to the quality of service, but it also led to a 60% increase in sales for the new site. My manager was really pleased and appreciative of my new found approach of delivering superior customer service. Overall, this led to a higher number of customers and a better reputation for the company.
A typical day at work includes:
- Check voice mail and email for any updates/inquiries/complaints
- Check the list of clients that required renewal of TV/Telephone service and advise them.
- Perform outbound calls to new clients that have arrived at the hospital
- Collect payment information and provide technical service to existing and new clients throughout
- General office work which included: faxing, emailing, filing, etc.
- Compile new documents or lists of new clients to be submitted to my manager.
I have had a wonderful experience with Hospitality Network and was able to produce quality work and strong client service while in my position as an Office Clerk. However, I find myself wanting more and more to do a job that utilized my administrative skills to not only produce small internal reports but also be able to handle much bigger tasks/projects.

I enjoy my job. It has very flexible hours, is challenging at some points, and I get to meet new people everyday I am there. The hospital staff are very nice for the most part, as are my co-workers. My manager is very nice and reasonable. The hardest part of the job for me is getting to know all of the different procedures. I didn't have much training when I started and we always work individually at the hospital on different days than our co-workers. Also, the hours are usually quite short (approx. 3-4 hours) and payment is based on commission. If we have a day without many sales, we get paid minimum wage for 3-4 hours.

A typical day was sometimes very long.  Learned to be patient as I was dealing with the sick.  Management personnel didnt quite understand what goes on in the field and need to go out and work a full week to understand more, but other than they were good.  My co-workers were the best.  The hardest part was getting friendly with a patient and to see them in a lot of pain or they passed away, also if they didnt have enough money to pay for their service.   The most enjoyable part was when we activated service just in time for a special show and they are so happy, or we solved an issue in a timely manner

My typical work day begins at 10:30AM  and ends at 7:00PM in the night.  First of all, I checked my emails and voicemail and make phone calls.

Otherwise, I learned how to create invoices to send to our customers and also learn how to activate the cable and phone services from my desk without sending a technician.

My colleagues are very enthusiastic and friendly, we worked well together as family. The hardest job is troubleshooting when the cable is down.  The most enjoyable part is creating the invoices and enter the informations in our system.

I would arrive at the hospital everyday and go to my office and listen to the voicemails. Then grab my cart and go to every floor and install patients televisions or fix them and receive payments and write receipts. I got to converse with patients and their families everyday and they always greeted me very warmly, it was a wonderful environment.

I loved working here as it was a rewarding and  an active position with good pay.  
My co-workers and manager were amazing! Very laid back and self directed. I worked on my own but I felt completely supported within my role. Sad to have left tbh! Would highly recommend!! 

I learned how to deal with customers in an appropriate timely manner. I was able to work independently without minimal supervision. Hardest part of the job was the televisions that didn't work i had to scrap,

Great time manage 
Good with people 
Understand how things work
Helping others
Good with Sales 
Good with Cash
Hard worker
Picking up  and Taking T.V, back to office to work on

while working at the hospitality network I learned marketing strategies and people skills that help me now in my current endeavors. highly recommend!!!

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