accounting assistant

HostPapa

Working at HostPapa for the past year and more has been an amazing ride. I cannot stress how nice of an environment it is and how cooperative all my colleagues are. So far in my professional life, I haven't been in an environment more positive and collaborative.

Being at a management position, there are daily challenges and sometimes hard decisions to make, however, it all pays off in the end for the greater good of the company and the team.

One thing that I'm sure a lot of people are going to enjoy is that the work is not exactly repetitive as you will encounter difficult and different tasks, additional projects with strict deadlines that need to be met. It might sound overwhelming, but I can guarantee if you can take the "heat", you will learn a lot of new skills and will feel way more comfortable handling harder and more challenging tasks. Actually, you're going to start personally requesting them.

I would also like to share that the people above you in the hierarchy will always do their best to provide the required mentoring and they will go above and beyond to help you. Even though I'm mentioning hierarchy, you will not feel that as everyone works together as a team toward a common goal and this hierarchy will rather present itself as consulting your big brother, rather than your boss or manager.

Last, but not least, the team I lead is full of amazing and different people that you can learn a lot from. Eventually, you will likely get along very well and there will be no signs of a toxic environment(something rare these days).

HostPapa is a great company and if you're considering joining the team and if you have the required skill set, you need to wait no more! Sometimes you will have hard and challenging moments and you will be tired. You might want to put in some additional work if you want to advance further in the company, no reward comes for free. However, these challenging moments are what make life interesting and I can guarantee you will gain new skills and knowledge that you can apply to the market for sure!

They ask you to be the best, they don't pay like the best. Still good if you need the job though. $1,100 per month if anyone needs to know, what a rip off...

As a contractor, I believe they first ask how much you want to earn, then they say no and they offer what they can pay... Then you get stuck with the same paycheck, even if you're moved to a different positions and most people are afraid to ask because there's not a process to check with HR or someone on upper managetment. 

This is my only complain though, I'm on a remote position, don't need to deal with supervisors (as long as you do your job and no mistakes), there are no bonuses or benefits besides the days off. If you're looking to grow, this is not the place, no one really cares what you do. If you need the job, take it, learn whatever you need to learn and get out, find a better job.

A typical day at work starts when I log in our live support tools (chats/phones), we constantly receive inbound chats/calls from people who needs support or guidance in a wide range of topics between technical and billing issues/opportunities. We have team leaders who keep an eye on the big picture of the shift and we must be flexible to help wherever the team needs a hand. Everyone is smart and skilled, but also very respectful and relaxed. The hardest part of the job is handling live supports during spikes, they appear once or twice a day and the most enjoyable part of the job is to be able to travel the world while building up your future.

My experience working with Hostpapa for more than a year has been awesome. 

As an employee, you're constantly given the opportunities to grow and learn outside of your areas of responsibility. You're also expected and trusted to use your own best judgement to assist in providing the best possible service.

Management is very accessible and understanding, plus all the team members are very helpful, caring and always willing to assist each other.

Due to the level of freedom that the company provides in terms of roles, shifting priorities and constant need of multitasking is expected and can be the hardest part of the job, but at the same time this had made the experience of working with Hostpapa very rewarding in terms of growth, and hard work is definitely appreciated here.

I have been with HostPapa for more than 5 years. It’s a good place to work and you always have a potential to succeed in your career and ability to improve your skills and knowledge. HP management has built an  environment where you can learn from your сolleagues while sharing your knowledge and experience with others while working as a team. They have a corporate work ethic where everyone respects each other and is encouraged to help each other. I am constantly seeing improvements in this area. Since we have people around the globe the company managed to offer a flexible schedule according to individual's current situation. Working at HostPapa encourages you to keep professional skills up to date, be enthusiastic  and proactive, which I admire.

HostPapa really is a great company with an inspirational CEO, the whole management team are wonderful people and team, both office and remote staff, are some of the kindest and most caring in the industry.

Most days are varied, avoiding getting bored or stuck in a rut;  while working at HostPapa I've been on a huge learning curve, which has been difficult but very rewarding. 

I'd recommend HostPapa to anyone, of any skill level; whether you're a seasoned industry veteran or just starting out in Web Hosting, if you are good with customers then HostPapa is a good fit for you.

Dynamic environment - professional people, a lot to learn about to learn from.

It's been almost 2 Years that I am with the company now and I've been quite happy. The atmosphere among the colleagues is good (not only within the particular team but through the company).

Healthy employee and management relations and human approach from a business perspective of view (not only for the clients, the same goes for the team employees).

Quite happy to be a part of the team.

Admitting the weak points and discussing what can we can do to improve them is one of the things I quite appreciate.

HostPapa is wonderful to work with and really rewards hard work and dedication. The pay is comparable to the work. You learn something new each day and the company will reimburse you for work-related courses or hardware you had to buy. Even though your role is Technical Support, there are other areas you are able to work on to take a break from normal support work like for instance I helped with the knowledge base some before becoming a team lead.

Lots of opportunity for advancement and learning new skills
Great support from management
Emphasis on your career path - you can choose your own path and decide to learn new skills on your own.
Hard work is rewarded and appreciated
Friendly team environment
Remote working available
There is no such thing as a typical day - in customer service every day is different - I love the variety.
I have learned to trust my instincts, and to look for the answers if I don't know them.  If something is broken, I want to know how I can fix it.

I've found here a very good work ethic, compatible with mine so I am happy here.  People I work with are skilled, experienced, always ready to help and collaborate. 

Pros
- Opportunities to learn new technologies 
- Opportunities to grow with the company 
- Opportunity to work with skilled colleagues and improve your own skills 
- Flexible work scheduling, advantages of working remotely 
- Good, hard work and caring for the customer is always rewarded 
- Your feedback is listened and valued 
- Management is friendly and understanding

Cons
Can't find any so far

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