quality assurance analyst

project manager

I started with ICF (Olson) in Ottawa almost 2 years ago, and it has been a fantastic experience.
Some of the other reviews here are from early or prior to 2016 - a lot has changed since then. There is new management, and a very different atmosphere than back then.
The culture is very dynamic - an incredibly respectful atmosphere. The work they do is important and provides me a sense of accomplishment and giving back to my community every day.
My leader, and the people I work with are friendly, supportive and generous. I have learned a great deal in my time here, and continue to learn from the incredible people around me.
Highly recommend anyone work for ICF / ICF Olson.

It only took me one day of training to realize the big mistake I have made. They expected us to memorize everything in one day training and get on the daily routine the next day. It is simply impossible. The trainer was very very aggressive and arrogant. Talked to us like we weren't smart enough. Very hostile environment. If you wanna be respected and if you know your worth, do not work for this cheap company. They don't care about you and will make feel miserable. And they will fire you if they can find someone else. Also, if you don't like to be bossed around, this is not the place for you. I quit on my first day and couldn't be happier.

ICF is a  company looking to find its identify.  It has crossed the line of being a small company to being part of a larger organization.  Many people don't like change, if you are someone who is looking for status quo this is not the place for you.  This company is for people looking to make an impact by getting involved,  by bringing/ offering solutions to pretty complex work. 
I find people who are negative about this company have simply not changed with the changing environment and it's likely time for them to make a move.

I was initially hesitant accepting a job as a Contact Centre Representative but doing so was one of the best decisions I’ve made. The management is encouraging and considerate, my coworkers are like family, and the work is is challenging enough to stay interesting yet continually rewarding. I have been here for almost 2 years and look forward to what future years will bring.

Was once a great place to work but recent corporate changes as well as new leadership have been detrimental to the office.

Turnover is very high as people are leaving en masse.

Managers have a like it or leave attitude to anyone who questions management or policies. 

Free beer and Friday lunches don't make up for a lack of respect for employees 

RUN!

ICF Olson is a great company to work for. Lots of room for advancement. Great people and great atmosphere. Excellent work/life balance. No weekends! 

New management as of September 2016, which has greatly increased the positive dynamic of the Contact Centre!

I really loved working at Olson Canada, It was a great place to work, Management was great  until the Americans invaded Canada and then the majority of employees became despondent and wanted out.

Most amazing company atmosphere, constant interesting side/group projects and activities unrelated to your job which are provide a refreshing break from any form of monotony.

Far too much middle management. Upper management is completely disconnected from the rest of the company. Communication is poor.

Top Job Titles	Average salary
Quality assurance analyst 4 salaries reported	$68,724 per year
Project manager 3 salaries reported	$81,667 per year

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