driver

call center representative

line cook

IKON

Through 15 years with several manufactures being handled, each in a unique situation, diversity was at the forefront. From the small printer on your desk to the large copier at the school or the color copier at a funeral home, repairs and solutions were needed and expected in a time sensitive manner. I very much enjoyed the challenge. I attended in person and online, dozens of model specific courses as well as several customer service training seminars. Managment was remote, so I was left to my own devices to ensure cost effectiveness and maintain a superior level of customer satisfaction. Target levels were set and through computerized tracking often exceeded expectations. All employess were interconnected through MIC phones and were a resource that was the touch of a button away. Most having over 10 years in industry, we served as a mentoring pool for lesser experianced staff and were usually always available to physically assist when needed. The hardest part (due to corporate restructuring) was handing in company property on my last day. I really enjoyed the diversity of my workplace, several locations each day and the interaction with different individuals. Hearing their concerns and requirements and providing a cost effective solution to fit their unique environment.

My responsibilities included:
	In Office resource for Managers and Account Executives to coordinate the compilation of documents to ensure that equipment was accurately and promptly ordered.
Completed conmples excel documents called Standard Form Packages (SFP or deal packs) which comprised of Customer Profile, Transaction details, Lease, Master Maintenance and Service Agreement, Network Assurance and Report Summary.
Submit credit applications for both purchases and lease transactions. Complete proposals and equipment move quotes. 
Applied quarterly equipment promotions, especially pricing/financing and lease rates to the deal packs to match the price that was offered to the customer and also to reflect the commissions of the Account Executive (AE).
The deal packs were signed off by the Sales and Service Managers and scanned to the Canada Order Submissions where the equipment was ordered. 
Receptionsit duties involved various secretarial works to manage the reception area.

I was an inbound customer care agent and in a typical day fielded approximately 100 calls ranging from placing service calls or taking supply orders to helping people get technical advice or help with account queries 

I had a great team who always supported me.

Probably the most difficult part of the job was receiving calls from upset and angry people who would vent their frustration.  I felt that I was successful if, at the end of the call, the situation was difused and the customer was happy with the resolution.

I thoroughly enjoy speaking with people and it was great when my customers would be laughing at the end of a call and tell me how much they enjoyed speaking with me.

Morning meeting to organize sales and service  teams 
Making cold calls to increase customer base
Follow up with current customers with needs and equipment supplies
Install new equipment and furniture
Worked well with co-workers in both service and sales
Hardest part of the job was dealing with customer complaints and lifting of heavy equipment.
Enjoyed getting out into the public and attending promotional events
Learned to be efficient with computers, and meeting deadlines.

the people and lower management were good. The company worked under values of stats and used threats to increase the pressure on those who couldn't keep up. Goals were often unrealistic and people over time began to leave or were simply falling apart under the pressure of the job. They like lavish xmas parties and most of the lower management and co-workers were positive thinkers which helped us all cope with the everyday pressures of the job.

Handled all the print jobs in a large law firm downtown. Supervised 2-3 other employees. Was in charge of ensuring orders were completed in time, training, quality checks, efficiency. Multitasking was a major part of the job. Careful handling of documents. Great energetic management.

This job included quality internal customer service to a team of sales representatives along with accurate deadline driven data entry.
There was a lot of overtime at month end and it was hard to balance working late evenings with having a young family at the time.

It was a rewarding experience working with IKON (now Ricoh)

The computer system in place was very helpful in achieving goals & targets.

The daily encounter with both office and field staff was always a welcome part of my daily task.

Good experience working with different kinds of people on a daily basis. However, the work wasn't terribly interesting or challenging, beyond meeting deadlines.

IKON has been sold to Ricoh and no-longer exists.  It was a good company to work for although there was little in the way of salary, a lot of work, and in the end no job security.

Top Job Titles	Average salary
Driver 4 salaries reported	$19.00 per hour
Call center representative 2 salaries reported	$19.00 per hour
Line cook 1 salary reported	$35.28 per hour

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