customer service representative

Independent Respiratory Services

The company encourages and aupports good patient care, but at the expense of the employer.
They discourage overtime but have high expectations leading to coming in early, staying late and missed lunches without pay.
The high staff turnover leads to even higher workload and turmoil to train new staff, creating a very stressful environment and burnout.
The company does hire very professional and knowledgeable staff and does allow for a good amount of atonomy. They also do support staff in providing good patient care. This could be a good place to work if they did a better job at supporting their frontline staff.
The high staff turnover on Vancouver Island is continually blamed on the staff without upper management trying to understand why this continues to be an issue. With a few exceptions I think the professional, knowledgeable staff who were let go could have been retained with some better communication. But no one seems to want to address this issue so I am sure this will continue to be a problem as I continually see job posting for Vancouver Island.

Independent Respiratory Services has provided me with an opportunity to build on my professional skillset and challenged me to learn more.
The orientation process was supportive, encouraging and thorough. After several weeks of one on one support, help was always a phone call away. 
The position was a challenge with a steep learning curve but I always felt encouraged and supported. 
If you are looking for a company that you can grow your career with, be challenged to grow professionally and feel like a skilled and valued employee, Independent Respiratory Services may be a good fit for you.
If you like working with positive, caring people and making a difference in patients lives take a look at what we have to offer.

Day-to-day is steady and you will usually work within a small office of 2-3 people. This can be difficult to manage during times when you are alone but is the nature of small business. Training for all new staff could be drastically improved upon. This company is flexible when it comes to work/life balance and the community within the company is friendly and supportive. There is a lot of change occurring as they adjust to a competitive market and find new ways to connect to patients. Due to the industry, it can be heavily focused on sales, though IRS does a good job of being centred on patient care and education. Management is approchable.

They lie to you about what the job is. You are given no training and no support. The manager is not a manager but just one of the Respiratory Therapists and is NEVER around as she is all up and down the island working out of different locations. 

On one of there recent yearly meetings in Kelowna, they were actually kicked out of and asked never to come back to the hotel they were staying at because of all the heavy drinking and partying they were doing. This kind of shows you the kind of people that work for this company. 

The level of maturity (especially amongst the management at head office) is around the high school level. The training you do get is over the phone with people at head office in Castlegar!

The Maple ridge location is a busy clinic which is active 6 days a week along with two other satellite clinics. Management is supportive and the local team supports each other effectively. If I have any issues, I find myself reaching out to the clinicians group or QA and I do get the support I need. This company gives me liberty with my time with no weekend work but occasional on call shifts which are expected in any healthcare job. Yes, it gets busy, Yes you feel overworked sometimes but there are days when you have lots of time to catch up with your work and take a breather. If Healthcare was easy, we would not be saving lives.

they only tell you about 10 percent of what the job actually entails. There is NO support and you will be doing the job of 3 people. You will get NO 'atta boys' just criticism. Management always tells  you to 'reach out' if you have any problems (which usually means talking to some faceless voice at head office as you are always working alone). Managers aren't actually managers as they are just another respiratory therapist and are always travelling to other offices and are never around for help or support. This is by far one of the worst places I've ever worked in my life. Just stay away.

Promises not kept. Overtime expected but not acknowledged. Assembly line method of allowing only 30 minutes per client to provide assessment, education and equipment.Unhealthy and unhappy work environment. One thirty minute lunch break which typically is worked through to permit charting.

IRS has always been a very accommodating and professional workplace. The day-to-day work is fast-paced and throws many exciting challenges your way. The workplace is a very collaborative environment where every member of the team has a voice. I'm definitely hoping I have found my final career.

Workload is extreme with little training or support. Unrealistic expectations by Head office. Long term employees not recognized or valued. Management constantly creating positions and promoting themselves within the organization. The more productive an employee you are, your reward is to have more work piled on you.

Good work life balance with respectful and helpful team members. It can be very high paced at times where work gets behind but it’s easy to reach out for help. Good benefits overall. They don’t expect you to work through lunch, as has been mentioned, our office is very busy and we all take the time to stop work and eat.

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