call center representative

customer service representative

Inspire Fundraising Solutions

I am really enjoying my work with Inspire so far.  The pay and schedule options fit perfectly for me and I love working from home, which I did for the last 3 years of my previous job.  I've been really surprised by how much it doesn't feel like call centre work, even though we fundraise by phone.  I love the people I work with...my TLs and managers are so patient and they care about you!  I'm also happy to say my fellow fundraisers are some of the nicest, most encouraging people I've ever met..it's great that we have a mid-shift meeting almost every day...and I can't say enough good things about the donors we get to talk to.  There is good in this world!  

I was worried about starting a new job, after being with my last company for so long, but this place has exceeded my expectations.

This is by far the best call center experience I have had yet, and I have worked in call centers for over 10 years. A typical day is made up of calling current child sponsor to find new sponsors for children in developing communities. I have learned a lot about fundraising and communication. There is a lot of coaching and support from the team, someone is always here to help. The training is thorough and on-going which I love.  The hardest part of the job is the repetition and sitting. The most enjoyable part is the people and the clients that I work with. It's nice to be on a team with other agents who enjoy their work and make a difference.

Be mindful of team leaders. You can be on their good side one day and the next day you are the target. They knock you right down and make you feel like a worthless employee.  Whenever you are called in for coaching you are fearful that they might park you, and lay you off. They will then do that and call you up
The next days saying you can come back. You are given promises of receiving awards and gift cards but they never get mailed to you. It all sounds like rainbows and butterflies but in the end it’s all talk no action. Just be aware. 

Upon first starting Inspire fills its new hires with this we are a big happy family and not like any other telemaketing place out there in fact "we don't even like calling ourselves at telemaketing organization" but thats exactly what they are. They have little time to work with people and forget quickly good aspects of employees. You may be leading the pack for 2 months with the best stats then a one week slump will get you written up and go in you file. If your a great sales person with few slumps its a great place for you. Be warned the only thing they are inspired to do is Hire and fire!

I have to say I worked with Inspire for over a year and found it a great place to work. We had a great team and co-workers and I really enjoyed the job. Much better than any other call centre in the area - and I worked for most of them. I found a full-time job with daytime hours (I have little ones at home) - but I really enjoyed this company, nice clients and fun environment. It is an outbound call centre and they have very high standards - so it's not for everyone, but they also provide more training, coaching and support than any call centre I have worked for. Great pay and incentives.

The best work from home experience I have had (I had over 3 years working from home).  Team leads and management were always there and worked hard to keep us connected.  There was constant coaching and support.  We used chat and tools to connect through the day.  And there was always support from the team as well, agents would share calls and tips, even run work shops.  After years in collections, it was so nice to love the people I was with and know that we made a difference each day.  I never won a trip, but those looked fun.

Probably the best work-at-home job I've had, I've gone through several.  Very nice training and coaching, lots of information.  Really liked my team members and clients.  So nice to know you are making a difference and helping to find sponsors for a great cause.  What an experience to learn more about what our client is doing to end poverty every day.  Go team!

I found a day time job with better hours for my family, but would definitely recommend.

they tell you that you have benefits after 90 days, send you a card but it doesn't work
If you like working 9 hr shifts with extremely long pitches (over 5 mins) per call
Bathroom breaks are monitored and you are reprimanded if you take too many, every second of every day you work is monitored
2 x 15 min breaks
1/2 hr lunch (most of the time they want you to participate in a lunch and learn)
Not much work/life balance

Management doesn't care about you, they care about quotas and they force you to push people into sponsorships and gifts

I have had many years of experience working in an office this is my first time working in a call center. Overall I am very happy. There are good days and challenging days but I find the work to be very rewarding. It gets easier every day and I enjoy feeling like I’m making a difference. There is a lot of support and encouragement from the people I work with. This is a welcoming and caring team and everyone tries to help you to succeed. This is perfect for me right now and I would recommend this position.

Top Job Titles	Average salary
Call center representative 45 salaries reported	$19.96 per hour
Customer service representative 40 salaries reported	$20.00 per hour

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