customer service representative

collection agent

call center representative

director of operations

bilingual customer service associate

International Credit Experts Inc

Outbound and inbound customer service calls. Training class and nesting provided. Incentives and awards for exceeding performance requirements. Coaching and feedback provided to help exceed/meet goals. Schedule is discussed and management tries best to accommodate scheduling needs and likes. Stable full time hours with benefits for full time employees. Great place to grow - open positions always offered an opportunity to current employees rather then look externally. Fast growing with lots of room for development roles and advancement. Free parking and close to  stations.

I have nothing positive to say about this company. Management does not care about the employees .You are just a number. Management is unqualified and there is a power struggle among themselves. Family is reporting to family. It feels like you are working in a jail; you are highly monitored. If you are not family then you are not going anywhere. I've removed ICE from my resume. Management should be in sales except for 1 or 2 genuine ones. They are poor decision makers. The left hand does not know what the right hand is doing.

I have been working at ICE for over a year now. From day one with the hiring everyone has been very kind. The management staff clearly want employees to be happy and successful. The work environment is safe and fun. There are also opportunities for internal advancement. 

make out bound and in bound calls or follow up for client's account.
became more efficient in time management.
negotiated payment arrangements with clients.
improved active listening, empathy, and conversational skills during customer interaction.

I've had a highly positive experience working at ICE. The leadership team fosters a supportive and inclusive environment where employees feel valued and respected. Collaboration and open communication are encouraged across all departments, making it easy to share ideas and work towards common goals.

My position was customer service when I worked there I was a glorified collections agent. The managers always make you feel like you’re doing something wrong when you aren’t hitting a call count, there is no moving up in the company and you have to work weekends 

Work environment is good. Colleagues are supportive. Salary could be better. As the work is quite repetitive, it becomes quite boring. Location is good. Plenty of car parking space. Just opposite Timmy's is a plus during break. Sufficient breaks are given during work.

Positives : 

Flexible Work hours
No extended hours
Stress Free Environment (KPIs)

Opportunities :

Smoking should be barred within 25 feet of the employee entrance
Frequent reward and recognition 
Yearly Bonus for people with tenure of more than 2 years

I love Mondays, mostly because the day flies by in a flash
problem solving and creative thinking 
be king to you co worker team work
the hardest part is having so much more to do than there is time to do it!
enjoyable part of the job is team work and friendly environment

Great team looking to improve continually. Good work or hard work is valued and appreciated. Friendly coworkers, great location (1 min walking distance from TTC station and free parking), and supportive management..  Lots of positive changes are happening.

Top Job Titles	Average salary
Customer service representative 1 salary reported	$17.63 per hour
Collection agent 12 salaries reported	$45,000 per year
Call center representative 7 salaries reported	$69,929 per year
Director of operations 3 salaries reported	$90,000 per year
Bilingual customer service associate 4 salaries reported	$19.88 per hour

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