facilities manager

Jet Pet Resort

I feel compelled to provide an unvarnished account of my time working at Jet Pet Resort. To be perfectly honest, my experience was far from positive, and I believe it's important to convey this to potential employees.

Jet Pet Resort operates in a manner that left me deeply dissatisfied. It's challenging to find any redeeming qualities in my tenure there, and I want others to be aware of the challenges I faced.

Throughout my time at the company, I encountered numerous issues that cast doubt on the overall work environment and management's approach to its employees. From my perspective, there were no notable positive aspects to speak of.

Fairness and compensation were sorely lacking. The promises made during the hiring process did not align with the reality of working conditions and remuneration. This is a critical point for any prospective employees to consider.

Training and support for staff were insufficient, resulting in a high level of frustration and uncertainty among employees. It was clear that more structured and effective training programs were needed.

Job security was precarious, and advancement opportunities were virtually nonexistent. Full-time hours were promised but rarely delivered, causing financial strain and disappointment.

While the care of animals is central to Jet Pet Resort's mission, my observations indicated a need for more comprehensive training for employees responsible for their well-being. It's worth noting the dedication of the staff behind the scenes, even in the face of inadequate training.

Communication with management was often problematic, with slow response times and a lack of accountability. It's essential for potential employees to be prepared for challenges in this regard.

In conclusion, my experience at Jet Pet Resort was overwhelmingly negative, and I would caution anyone considering employment there to think carefully about their decision. It's crucial to enter into any job opportunity with realistic expectations and a clear understanding of the potential challenges.

Working here you will not own your time, vacations days are given and taken away without purpose, hours cut after being told they were safe as full time staff, sick days denied staff forced to come in sick even with ample proof illness was real, people are overworked and underpaid, “promotions” come with more work but no extra pay, staff frequently left alone with 70+ animals on the floor, management ignores employee concerns, facility isn’t safe to work in (literally held together with tape and good wishes), work loads are in reasonable, training is non existent, problems aren’t addressed by anyone, management will stand by and watch staff get berated by clients for things out their control, there is no incentive to keep staff long term, staff either does no work at all, or the work of 3 people, staff punished for show purposes to send a message but major issues go unaddressed for months like dogs not getting water or waste not being picked up. Etc. for the sake of the animals in this building as well as your own mental health and well being, DO NOT WORK HERE. You could not pay me to take an animal I care about here, never mind step foot back inside the building. 

This place looks amazing from the outside, but within the first few weeks of working here, about all my coworkers told me how much they hated working here and wished they could quit as if they worked here against their will, which really made me uneasy. I can understand why, the way this company is managed is awful. LOTS  of employees got fired or quit while I was working here, as well. It’s pretty much a cleaning job, they don’t take the dogs on walks so they kinda just run around in their messes until we come clean it up, which sometimes takes a while if we’re busy. It’s disgusting,  I spent most of my day scrubbing rooms or cleaning up dog messes in all the areas than actually supervising them. They only have 2 employees working at once, which makes it extremely difficult to look after a ton of dogs that are all kept in separate parts of the building, while also having a list of other things to get done and answering the door. I also ended up getting fired without warning which was extremely disappointing. I hope they go through some major change sooner or later, but for now I wouldn’t  recommend anyone working here or even leaving their pets in this kennel.

The expertise of managers in fostering a harmonious work atmosphere cannot be overstated. Leaders who guide with a strong vision, inspire through transparent communication, and make well-informed strategic choices play a pivotal role in nurturing an environment where teamwork thrives and employees feel valued. Their ability to align individual goals with organizational objectives creates a sense of purpose that motivates individuals to excel. By demonstrating a commitment to inclusivity, fairness, and support, managers set the tone for a positive culture characterized by collaboration and mutual respect. In essence, the management's leadership style sets the tone for organizational success by shaping the collective experience of employees and reinforcing a shared commitment to achieving higher goals together.

Let me start by saying that the only positive aspect of this job is the pets and a few of the staff.

Now with that out of the way, unfortunately the negative reviews are all spot on.

Mismanagement is rampant, staff are over worked beyond what they have agreed on when accepting the job.

Ideas are shutdown, feedback is not welcomed and micromanagement is the name of the game.

Theres no room for growth within the company and staff are laid off out of nowhere with no notice and communication is passive aggressive. 

This place is trying to be a premium resort at the cost of overworking their staff with no regards to providing a healthy work life balance and the work environment is toxic.






The culture within the organization has been thoughtfully crafted with meticulous care and unwavering attention to detail, reflecting a nurturing environment where individuals can thrive. Embracing the understanding that errors can occur, the emphasis is on utilizing every mistake as a pivotal learning opportunity that propels growth and development for the benefit of all. As a cohesive unit, the team actively engages in collaborative efforts, fostering a dynamic exchange of ideas and mutual support. Within this nurturing setting, one not only acquires knowledge but also gains valuable insights and skills, making it an ideal space for personal and professional growth.

We built a great team of specialists who support one another and get the job done while keeping everyone safe and clean.
Ownership makes it an unbearable place to work due to the micromanagement and passive aggressive communication.
There is a reason the manager turnover at every location is high and the common denominator is ownership.
You're given unrealistic goals and no support to achieve them. The entire energy of the place changes when ownership is around as they'll raise their voice at you in front of your peers, team and clients. Nothing matters to ownership more than the bottom line. Clients, guests, team members and all mean nothing.

the management is terrible. they only care about making money. their staff is leaving out the door on a rotating basis. hire a manager, they leave, hire a manager, they leave, hire staff, they leave-they keep dogs locked in rooms. they don't walk them. they don't look after them. their staff is under trained. their managers and receptionists leave because the owners are so bad. this place is the worst place to work at. they treat their employees poorly. they all hate the manager - every location. they are mean and threaten you, they are degrading, they are terrible.

The atmosphere started out fine, but really quickly devolved into a horribly toxic place to be. The turnover rate for staff is high, either because they get fired for petty things, or learn how bad it is to be there. If you aren't the favourite, things will always be your fault. Management is either not in the building, or staying in the office to do other work when more staff is needed with the dogs in the back. They also don't follow COVID safety protocols, even though they claim to take it seriously. If I could give this place 0 stars I would.

I truly believe that the culture within this workplace: 
●	Actively fosters a positive and uplifting atmosphere that greatly contributes to a productive working environment. 
●	The healthy equilibrium maintained between professional responsibilities and interpersonal connections has undoubtedly transformed this space into a stress-free haven, 
●	Enabling individuals to not only deeply engage in our designated tasks but also foster meaningful collaborations and provide assistance to fellow colleagues pursue excellence in their respective roles. 


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