business analyst

analyst

utility worker

entry level insurance agent

customer relations representative

Just Energy

Been working for the company for a couple of years. Due to the remote position, there are lots of monitoring and you will be constantly watched. I can never shake the feeling of not being trusted fully from the management, although I was one of the better ones that rarely runs into issue with QA. The training was good, you get refreshed all the time about new tactics and new products. Although you will quickly realize that some of the tactics are really shady. The management is the luck of the draw, some employees will receive lots of support on time and some are forgotten, just depends on who your team lead is. As all other big companies do, there is some disconnection between the management who makes decisions and the employee who are supposed to execute them. As a result, people get in trouble with QA and have their pay docked. I worked on hourly and commission, and I have never felt so much stress from any other job I had. I had to take medical leave and when I came back, the company decided I owe them money due to some customer cancelling their contract, which is not my fault alone as the company has insane prices for some of the products they sell. In the end that really destroyed my faith in the company. I went on medical leave due to a work injury because I worked so hard, but when I came back they truly make me feel worthless. With all the time and energy and loyalty invested, how is it possible that you owe who you work for money? What a joke. I did learn lots from this company: sales tactics, customer service, de-escalation, etc. These are all valuable knowledge. I have also learnt that, I unfortunately have a higher moral standard and too much integrity to work for a company like this. Money can be good at times, but I just don't think it is worth selling my health and my soul for. 

Only was with the company for about 2 months. Got sick for three days, informed my manager in advance each day as I was told was the guideline. Told when I returned I would need a sick note. I was not allowed to return until I produced a sick note. Provided a sick note after 2 more missed days of work. Then was told because the dates on the note were written day/month/year and not month/day/year that I would need a new note. At this point I'd had missed 3 more days of work and decided to quit. Luckily I started applying for new jobs the first day they refused to let me return and had a new job that Friday. It seems there's a disconnect between their HR and management or their US and Canada operations. But essentially don't get sick and you could potentially have an OK job. But based on management/HR not being able to interpret a different date layout in a reasonable amount of time, you're better off looking for a company that can hire some compentant management. Besides that during my time I received no feedback on my calls specifically so it was hard to know how good I was at the job. The other people seem pretty nice and hopefully are able to move on to better careers. Cherry on top even though I informed my manager I quit. I was informed a week later I was fired for job abandonment for missing time while employed for another company. Almost as though the fact I quit was just not understood or not relayed to HR.

THE GOOD - Good place to start a career in a call center environment, room for advancement and you can make good friends and have with your small group of buddies.
THE BAD - Salary is very inconsistent, you start with a minimum pay and you do the same as someone that makes 5 dollars an hour more. Bonus and incentives are no good! only management gets the benefits of it and they don't do anything. Management team are just customer service reps from last week, no experience what so ever. The benefits are good, however because of that reason workers have to deal with a lot of non sense and be part of a factory system JE has without realizing that almost 90 percent of other companies also have 100% benefits...too sad.....there is much more but ill just jump to the ugly.
THE UGLY. If you get stock in the same role for more than 2 years, that just simply means that you suck, and you will get tire of JE repetitive FACTORY like environment which like many factories make you a robot. MANAGEMENT SUCKS, 5 % of upper management knows who you really are, the rest is sucking up to their bosses and here it comes...POLITICS, JE has more politics than the US ELECTONS......Anybody that has worked a JE knows that and because of the benefits they cannot leave...

FINAL POINT...get a bit of money, take advantage of the benefits, learn how corporate call centers are run, learn how to deal with customers...and get out of JE...

Just Energy is one of the leading Retailer in Canada there main business is Electricity and Gas Contracts to Residential, Small Medium and Large Business.

Exciting and Fast Paced environment to work with Great Benefits, Pay and Incentives. Balance work and family life

8 hrs at work taking Inbound  calls from customers and Field agents to set up new business and renewing existing contracts. 

Retain customers calling to cancel services by providing excellent customer services and recommending products and services based on their Individual needs.

Very open minded management who are willing to assist and implement employee feed back and recommendations

The hardest part of the job is handling irate customers as in any call centre environment understanding their concerns and retaining them from cancelling their services with profession customer service and need based recommendation

The most enjoyable part of the job it had a great Team of specialist, who are great team players great daily games challenges and incentives to make the work life more fun great rewarding bonuses for accomplishments

I am described as a hard working person driven to assist customers professionally and respectfully.  My experience at Just Energy and with my manager, Shail Silver supports my application for this position.  While working there I developed the ability to proactively listen, identify issues, and provide workable solutions to customers and book appointments with them to make them knowledgeable about the rebates and gas consumption in their house.  Though my work hours were part time but I could book as many appointments as other colleagues working full time. And could sell as many furnaces and air conditioners as they could. I won appreciation and motivation since the day I joined and could train new employees for the same position. 
Combining that work experience with my ability to communicate and multitask, I believe that I can bring to a team of professionals a great understanding of customer experiences, identifying and discussing customer needs, and to which team member to best escalate any issues appropriately.  My experience with Just Energy customers required that I become knowledgeable in transactional needs of personal customers complying with company policies and procedures.

I am currently working at Just Energy in a dynamic and changing environment.  Though I enjoy the challenge of new ideas and continuous learning, I am looking for a position that will allow me to use my recently acquired administrative and computer skills.  The opportunities to move to this type of a role at Just Energy are minimal which is very frustrating as an employee.  The environment has changed significantly from when I started, changing from a customer service role to a sales role with little focus on the customer.  I understand that customer service must result in a mutually beneficial resolution for both the customer and the company, but at this time I feel the customer focus has almost disappeared.Customer focus has been lost.  I enjoy the interaction with my co-workers and customers on a daily basis.

Every day I wake up with a purpose. I set aside a few personal goals I want to accomplish once I enter the workplace and I will stop at nothing until I achieve them. I'm a person that loves a challenge and wants to produce good hard work. Just Energy allows me to be part of team where timelines are in place and clear tasks are delegated in order to achieve the ultimate goal. The setting of the callcenter allows me to take my calls with pride. Most importantly I have the pleasure of working with a great group of people, that are are prepared to come in everyday and do what it takes to resolve the customers issue at hand and available for assistance when required. The management team is fantastic at Just Energy. Everyone respects them because they are sensitive towards each individual situation and they make us feel like a family. They lead by example and they are always available for consultation. This is a great environment that has taught me new transferable skills, that will better me in the workplace.

This company has an "F" rating on the better business bureau for good reasons. 95% of their customers are being ripped off, their door to door sales man use pressure tactics even against seniors and people on disability. They also go around promising savings which doesn't happen either. Go on their wikipedia page if you dont believe me.

As a customer service rep you deal with a lot of irate customers who dont understand why their bill is so high. Its because just energy has hidden fees. They go around saying customers will pay $90 for gas and ele but their actual bill is $300-$500 after all the costs they dont tell customers about. Who would want to work for such a scam company?  

My managers were not helpful, they told me to lie on the phone and promise customers savings. I refuse to scam people and i would never work for a scam company like just energy.

PS - I met both CEO's of just energy, they are crooks who used to work at enron, its no wonder they created just energy.

My day starts with me checking all voicemails as I am responsible for taking inbound calls. Once I have checked them all, I look that the schedule for the rest of the week and optimize it to make full we are at full capacity.

Everyday is challenging with customer related inquiries, service calls and customer complaints. I also pitch when I get inbound calls ans try to get some sales into the system.

I also do retention; so any accounts that aren't closed off, I try to retain and close them off.

I work very closely with my co-workers and make sure I communicate with them and I have quick meeting with my manager and my team member to discuss conversions and make sure that we are working to the full potential.

I love taking up challenges and love to problem solve. I love to interact with people so the hardest part would be the amount of issues that come up everyday and the enjoyable part would be able to succeed in solving them

I would door knock businesses and speak to them about their hydro and gas consumption. The objective was to move a business from Residential Billing to Business Billing inorder to gain more market share and offer a lower price. I learned a great deal about how hydro is charged, monitored, what to look for and how to switch clients over. Also learned how nasty people can be and that it is a very tough market and lot of people just want to complain.
The management were always very helpful, cooperative and encouraging and the co-workers were the same, for the most part.
The hardest part was the rejection and constant chasing clients down, not literally, and finding an area that hasn't been saturated. I enjoyed meeting people everyday and working along side with some wonderful people.

Top Job Titles	Average salary
Business analyst 3 salaries reported	$59,000 per year
Analyst 3 salaries reported	$61,333 per year
Utility worker 1 salary reported	$63,040 per year
Entry level insurance agent 1 salary reported	$800 per week
Customer relations representative 1 salary reported	$700 per week

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