ambassador

member services representative

financial representative

student ambassador

branch manager

Kawartha Credit Union

If you're thinking of applying at Kawartha Credit Union, think twice, and then run in the opposite direction. The HR department is a group of biased, judgemental, and toxic individuals. Within the company there are systemic issues galore that I won't even begin to touch on here, and worst the CEO says he wants things to improve but continues to allow the HR department to discriminate against, and blacklist whichever employee they choose, for a vast variety of reasons. I not only have witnessed this happen to several other employees with whom I've worked over the years, but also sadly experienced this treatment myself prior to resigning. Branch employees & management tend to be complacent, and defeated when it comes to HR. There is a general rule of thumb within the company that you do not tell HR anything, for fear that it will hinder your career going forward. If you were to ask most any employee they would say they're either scared of, or strongly dislike HR due to the treatment they've received from them. It's like a group of bullies who are relentless in their quest to destroy a good employees motivation by overlooking them for every single opportunity simply because that employee is "blacklisted" for one reason or another. 

This discrimination is rampant within the company. It's sad, and severely wrong. Rob, if you care what so ever about the employees that you pander to on every Skype call, you'll make the necessary changes within HR to stop the on-going discrimination.

I really enjoy the people I work with in my department and that is the saving grace coming to work each day. We work together as a team to make work easier.  There are however, systemic problems at KCU as a company that are not being addressed and those are HR and training. There have been many changes over the last year at KCU and training has been incredibly sub-par, it doesn’t prepare us properly and therefore leaves us stressed when launch time comes.  The training is always webinar after webinar after webinar which may save money in the short term but cost in the long term because staff are unprepared! They continue to launch things before  they are ready and this has been a problem at the company for as many years as I can remember. Everyone in the company is consistently short staffed, not just my department, and this impacts the employees who are left to pick up the slack. The HR department is not easy to work with and tends to focus on all the wrong things like dress code violations, time cards and catching staff doing something wrong.  They tend to be judgmental and small-minded and if they don’t like you, you can forget about moving forward in your career. Staff are getting burnt out and tired of the same old problems at KCU. There is a common theme in these reviews that is blatantly obvious and it would be nice for the CEO to take accountability and take action. There is no incentive pay or recognition at KCU so people who work extra hard are not rewarded which can be disheartening.

KCU has recently undertaken some organizational changes that have not been for the better, starting with the introduction of a new COO that has his own agenda that contradicts the existing values of the company. 
We recently switched to a new banking system- definitely necessary and long overdue. However, implementation was rushed and training was subpar, and member facing staff were left bearing the brunt of member frustrations with a complete lack of empathy from senior management. The health and wellness tips for those months were to “download a meditation app” and “ensure you’re eating healthy and getting some physical activity in”. The only problem was that very few people were working their usual 40 hour work weeks in that period. Right at Christmas time, I should add. 
The best part was the complete lack of appreciation for all efforts. The new system allegedly created new “efficiencies” which lead to no fewer than 15 long-term exceptional employees getting fired. Thanks for nothing. And then a number of these jobs were reposted weeks later. Imagine the morale around the office. Not bad for a company that claims integrity as a core value. The rest of us employees got our choice between a Yeti mug and a KCU branded sweater so I guess we should be thankful.

KCU is not a happy place to be right now. It’s true all workplaces have challenges and changes but KCU has a lot of problems that never seem to get better year after year even though staff speak up over and over. The CEO just admitted to prematurely firing over 15 long term employees in Peterborough. OOOPS! This is people’s livelihoods at stake!!! The COO was let go and he had good ideas and staff liked him.

Training is always lacking and last minute and leaves us feeling unprepared. Work keeps piling up on branch staff more and more and is incredibly administratively heavy. The HR department is judgemental, not confidential and lacks integrity. Everyone is short staffed causing pressure and stress. Good employees keep leaving for good reason. 

Pay is lower than other financial institutions as there is no bonus structure in place and no reward/recognition program to earn other incentives. No flexibility in work arrangements & too much micromanagement.

Kawartha is actually a great place to work.  I have worked in some truly toxic environments before, and Kawartha does not even come close to bad, let alone toxic.  I feel like I can go to my management with concerns and I feel listened to.  My team is hard working and filled with genuinely kind people who put helping our members first.  Company wide, I have found that my coworkers are eager to help when you approach them with a question.  This is not a big company and it is going through a growth/change phase at the moment, which has been challenging for some employees and has left us a bit short staffed all around.  Despite this, I am happy to work for a company that I feel cares about me, not only as an employee, but as a person as well.

P.S. I am a current, entry level employee writing this review if you were feeling it was at all suspicious!

Stay away, stay far far away. They act like they are all pro mental health but watch out! If you take time off (paid for by benefits you pay into) upon your return, just when you are starting to feel better, they will ask you to reapply to your position and then “oh sorry, we’ve chosen someone else” Forget the fact that you were instrumental in meeting goals for RSP season, forget the members all love you...bye bye
I harbour no ill will for my coworkers who were like family to me, but management have no heart or scruples.
Would not recommend very stressful and nasty work environment!
This company has seen more people let go than all the places I’ve worked in my entire life!

While the Sr Mgt makes an effort to get to know each employee, the pay is decent and fellow employees are amazing, KCU has plummeted since the restructuring. Benefit options less then desirable as they once were amazing. The HR department had and continues to appear to have their own agenda with who they want to promote and if you have a death in the family or require time off for illness or surgery, you are shunned and blacklisted for any future consideration.  Employee retention is hugely effected for various reasons; whether it’s a veteran or a relatively new employee, there are far too many announcements informing that someone is ‘no longer with the company’.  Work environment is tense, pressure filled and not supportive.

 I enjoy going to work everyday. They provide a great work/life balance and I couldn’t ask for a better place to work. 
Management and staff are great and very understanding. The CEO is very involved and knows every employee. He even contacts you for any achievements, or working anniversaries to congratulate. 
 There are always things that people can find about a job that they don’t like. It happens at every company but I will say I have nothing worth complaining about with Kawartha Credit Union. 
 They pay very well and there are always opportunities for growth and learning. 
 I would recommend working here to anyone who is looking for a good job, with great pay and amazing people. 

Amazing company!  Hardworking, dedicated leadership.  Strong, educated workforce.  People working together to make the member service experience number one. 

Yes, it's been a very difficult year and yes, there are things that hindsight has proven could have been done differently.   Technology advancements have redesigned the landscape, made manual tasks unnecessary.  Commonplace in this day and age.  An unfortunate sign of the times...  

Like so many things in life, you can only get out what you're willing to put in.  The compassionate, caring, hardworking professionals at Kawartha are making a difference in the communities we serve.

The culture 2 years ago was supportive of staff, created a team culture that was fun, positive and encouraging and focused on the satisfaction of employees. Over the last 6 months, the changes in upper management have changed drastically to big bank feel, heavy pressure to increase business and revenue as a $17 an hour teller who has multiple additional tasks and sales expectations usher on them the longer they work there with no increase in pay.
Unfortunately I think that staff are seeing the changes and becoming negative and burnt out, despite efforts to appear management cares, I believe the bottom line comes first now above all.

Top Job Titles	Average salary
Ambassador 23 salaries reported	$23.03 per hour
Member services representative 12 salaries reported	$19.25 per hour
Financial representative 10 salaries reported	$1,212 per week
Student ambassador 1 salary reported	$21.85 per hour
Branch manager 5 salaries reported	$1,550 per week

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