service technician

customer service representative

appliance technician

warehouse associate

installation technician

Key Food Equipment Services Ltd.

If you come to them with experience. Don't expect it to last long. They are very disorganized and high staff turnover. Lack experience in repair and ate threatened by anyone better than them. If you perform well you will be dismissed. They want the jobs dragged out to drain more money for the customer. I have 25 years experience...I have never done that to a customer nor will I. They will dismiss you for no reason. With no explanation because their management don't understand the business they are in. If you require training. This is NOT the company I would want to be trained by. They are just part changers....very weak technical ability

Answer phone calls from the field techs to add parts to the service orders.
Create Estimates from phone calls and Emails.
Look up parts and availability of the parts.
But I had no experience with any of the equipment so it was taking me longer to do these estimates and they wanted you to do 5 or more per day.
Me not knowing the equipment I continually got stuck with doing estimates that had just part names with no part numbers took longer to create
The others doing this all had previous experience with residential and commercial equipment so they knew the terminology for the parts.

SO BEWARE IF YOU HAVE NO EXPERIENCE YOU WILL NOT LAST PAST THE THREE MONTH PROBATIONARY PERIOD!!!!

I really enjoyed the opportunity to work with the Key Food Equipment team. An awsome management team that encourage your professional growth and are very easy to collaborate with. Long term staff helped me personally with thier relaxed approach to training and offering optimal support when ever it was needed. A fast paced environment with many tasks was awsome for it kept me always thinking! The staff at Key Food Equipment in Edmonton and Burnaby were wonderful to work for and I have much respect for them all.

As someone coming out of the technician program, how do they expect anyone to work for $15.00/hour??? Sorry but I didn’t just go to school for technical training to make those kind of wages. Anyone can easily get a mindless job elsewhere making the same if not more money with no post secondary training whatsoever. When I see this, it just makes me wonder if they really value their employees or if they’re trying to pay them as little as possible with total disregard of their personal life.

Key Food is a fun, fast pace and enjoyable work place.  Very professional and there is always opportunity to grow with the company.  They recognize your hard work, progress and make the effort of making it known. The management team is wonderful..I had great traning which helped me grow in the company. They also understand family emergencies or health issues. This would be one of the company's I would return to for future employment..as they care and appreciate their employees.

Key foods is a difficult company to work for, unfair compensation for the work completed, biased treatment of technicians, and, a corporate focused company. 

You’re nothing more than a number, dispatch unfairly distributed calls amongst technicians and created a toxic workplace while management withholds earned raises and bonuses in order to make their bottom line. 

 Overall good company to work with the only concern is you don’t get pay increase unless you ask for it. Lack of pay increment structure.  I recommend to work for this company but you have to make sure that you have negotiated your pay if you are a very experienced technician. If your new one the company will provide very good training and support for you to become a red seal tradesmen

Worked as Administrative  Assistant for 2 1/2 years.

Enjoyed the role and the day went fast!  - lots of multi-tasking and a great variety of work, so it was never boring.

Management is very approachable and willing to listen to suggestions. 

The company has great values that promote a positive team atmosphere and strong work ethic. Communication is important here - weekly scrum meetings keep you up to date and also bring everyone together as a team.

Endless amount of courses available to take, along with education reimbursement when going to school. Service every piece of equipment thats in a restaurant including hvac. Work on something new every day. Lots of room to grow. Above industry average in wages and resources available. Management is easy to talk to, only down fall is how long it takes to get approvals due to the long chain of command. On call is always a negative but a must in this industry

You'll meet some fantastic people. But the company really doesn't care about you. Especially if you are not in Burnaby. And it's all about the corporate advantage with this company. The benifits are bottom shelf for a company of this size Especially since they merged with a bigger US company. There is an extreme lack of leadership within this company and it starts at the top.

Top Job Titles	Average salary
Service technician 74 salaries reported	$35.00 per hour
Customer service representative 7 salaries reported	$23.00 per hour
Appliance technician 4 salaries reported	$35.00 per hour
Warehouse associate 4 salaries reported	$23.88 per hour
Installation technician 15 salaries reported	$30.00 per hour

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Key Food Equipment Services Ltd.

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