massage therapist

esthetician

front desk agent

front desk receptionist

spa manager

Leela Eco Spa

Working as a receptionist at Leela Eco Spa was an enriching and enjoyable experience that allowed me to grow both professionally and personally.

Leela Eco Spa is an exceptional establishment that values holistic wellness and sustainability. From my first day, I was welcomed into a warm and supportive environment. My responsibilities included greeting clients, managing appointment schedules, handling inquiries, and ensuring the smooth operation of the front desk. The comprehensive training provided to me was instrumental in preparing me for these tasks, ensuring I could deliver the highest level of service to our clients.

One of the most rewarding aspects of working at Leela Eco Spa was the opportunity to interact with a diverse clientele. I enjoyed being the first point of contact for clients and contributing to their positive experience at the spa. The satisfaction of seeing clients leave relaxed and rejuvenated was immensely gratifying.

The team at Leela Eco Spa is comprised of dedicated professionals who are passionate about their work. My colleagues were always ready to offer their support and share their knowledge, fostering a collaborative and friendly atmosphere. The management team was approachable and committed to maintaining a high standard of service while also supporting staff development.

Leela Eco Spa also prioritized the professional growth of its employees. I had the chance to attend various workshops and training sessions focused on customer service, wellness practices, and eco-friendly initiatives. These opportunities not only enhanced my skills but also deepened my understanding of the spa’s holistic approach to wellness.

I am particularly proud of my role in improving the efficiency of the appointment scheduling system, which led to better client management and a more streamlined operation. This initiative was well-received by both the team and the clients, contributing to an overall improved experience at the spa.

In conclusion, my experience as a receptionist at Leela Eco Spa was highly positive. The supportive work environment, commitment to professional development, and the opportunity to contribute to a wellness-focused community made it an exceptional place to work. I would highly recommend Leela Eco Spa to anyone seeking a fulfilling career in the wellness industry.

Working at Leela it was very exciting in the beginning, but once you start seeing how things are handled you start feeling very discouraged and disappointed.
The majority of the clients and RMT's are great, friendly and polite, some receptionists are nice too and try to help you with whatever they can. 
The issues are: high rotation of receptionists, the long hours of work with no breaks at all, lack of safety and lack of proper communication.
You are the only one in the front desk. If you are working in a busy location you will  go 8+ hours without being able to eat properly, you can probably take a snack bite between clients, but since is a fast paced environment,  with clients back to back in and out + calls, emails  etc, you barely have time to actually eat a meal, what can and will cause a lot of issues, stress, etc  and if you call in sick you need to provide a DR. note for every time.
The schedule changes with a high frequency, sometimes asking you to go to a different location and almost every day you are asked to start earlier or stay later to work or work on your day off, the hours on Google are not correct, depending if your location expect to be working starting 7:30am and finishing after hours. (On Google says open from 9am to 8:30pm - 9:00pm).
Safety: Had cases of RMT and clients testing positive for Covid-19 and we weren't informed, not by management, director, owner, etc. You would hear by the RMT or the client  or another receptionist from another location. What means that the place wouldn't be closed to sanitize at all, and you would be in high risk of getting sick and getting your family sick. 
They don't have cleaners, receptionist are expected to do the cleaning, sometimes heavy duty cleaning as well.
We could go on and on with a lot of things that could make it Leela Eco Spa a better place to work. But if feels like as soon you start pointing things they get annoyed or don't take seriously.
What is a shame because it had a big potential for improvement.




In the beginning of working here, things seemed great. The environment appeared to be positive, professional and healthy. But after some time, it revealed the complete opposite. I have never worked for such unprofessional, neglectful owners and management as I have here. The environment was a very unsupportive work culture/environment  and unethical and extremely poor business ownership.
Management lacks the skill, integrity and empathy that they should naturally have in this industry. I have never had such terrible experiences in my massage career until I came to Leela. Proper support and safety measures were never put into immediate place without question from upper management.
Their terrible communication styles and lack of professionalism with everything they did, from how they talk, to how they address any sort of negative response or concern brought up,was extremely disappointing and in my opinion, a reflection of where their values and morals stand, combined with low business acumen.
I was often met with words of condescension , a poor choice of vocabulary and a complete lack of empathy and support. 
I will however mention one good thing, and that is that I immediately fostered some incredible friendships here with everyone. We all got along so well, and supported one another which was really nice. I have great working relationships with the practitioners and receptionists who were all rock stars!! I also am thankful and honored to have received a raise too for working there in just under two years which was great! So that's a positive!
I do hope that Leela Eco Spa starts to actually take their negative feedback and do something positive with it for them and their company that promotes change and betterment for the staff.

 I'm lucky enough to have been with Leela for over 3 years, and joining them was one of the best decisions of my career.   I have spent some time at every location, and the team is incredibly talented, our locations leave you with plenty of options, and our clients are the best in the city.

 The first thing I noticed at Leela was how much of a community feel there was.  It wouldn't be unusual for the staff members to load the back with treats for each other, or to organize pot lucks at work.  Though we try to keep our voices low, laughter can often be heard resonating through the halls.

 This is the first time in my career, that I have truly be treated as a contractor.  Many clinics like to call their therapists contractors, but give them few of the freedoms that that designation should provide.  If you want time off...ask.  I have never heard of a request being denied. 

 Anytime that I have requested equipment/supplies, an order has been promptly placed.  It took my last clinic 8 years of me asking weekly, to buy a pregnancy pillow.  In my first couple of months at Leela, I requested an additional one be purchased for a specific location, and it showed up a week later.  I had to run to stores mid-shift at that other clinic to get supplies.  It's now a treat to rarely have to worry about a lack of necessities.

 The tables are all electric, what a pleasure to never be in a panic when you realize your table height won't work for your client.

 In my experience, the management/ownership group at Leela have been welcoming, caring and responsive to my concerns.


I've been practicing for more than 15 years in both ON & AB. I've worked independently, in massage clinics, physio or chiropractic clinics, salons and gyms, and a private sports club. You name it, I've worked in it. But never a 'spa'. I was one of those therapists that 'poo-pooed' spas. However I've lead a somewhat nomadic life, moved and started over a few times, and constantly struggled to build and maintain a clientele in all the other environments. So I decided to try something different. My only regret was not applying sooner! Leela is HANDS DOWN the BEST place I've ever worked in terms of busy-ness, flexibility and work/life balance. The on-boarding process was super fast. It can be a fast-paced environment so it definitely helps if you're proactive and a self-starter. But as long as you show up with a good attitude and do your job, management has a hands-off approach which means you are treated as an adult and a professional. Reception & management work very hard to maximize schedules while also juggling the MANY peculiarities and preferences of individual therapists. Are there hiccups? Of course, no workplace is perfect. But they are usually minor, and management is very responsive to feedback. Remuneration is industry standard in YYC, and probably a little higher for a spa. If you're looking for true independent contractor status, with a laidback vibe and as much or as little work as you want, look no further.

Working at Leela Eco Spa has been a great experience so far! The environment here is not just about professional growth, but also about personal well-being. Gaurav, the owner, has an amazing ability to recognize and communicate the best qualities in his employees, making each team member feel truly valued and appreciated. 
The company also prioritizes flexibility, making every effort to accommodate scheduling shifts to meet employees' personal demands, ensuring a strong work-life balance.
What sets Leela Eco Spa apart is its unwavering commitment to ambitious goals and providing ample room for personal and professional growth. While the high expectations and busy periods can be challenging, Gaurav and the management team emphasize recognizing and nurturing the best qualities in the employees. 
Leela has a strong customer-oriented approach, fostering an environment where hard work and a positive attitude are highly valued. If you embody these qualities and align with the company's growth values, you will undoubtedly find a place to succeed and grow at Leela Eco Spa. 
I am excited to be part of such a hard-working, ambitious, and positive company and I look forward to contributing to Leela's continued vision and growth as a company. 

I was super excited to work at Leela until I ran across a few issues with the Front Desk and another RMT. Voiced my concerns to management and managements manager who was aware of the Front Desk that I was having issues with as I wasn't the only one.

The solution that was voiced was just voiced and there was no actions taken behind it. Such a negative and a very dramatic environment where front desk would share personal information about the owner, managers, and other staff that you definitely didn't want to get involved in or be around. 

A brand new location and super unfortunate how toxic and negative it became.

The last week of me working there, I was completely burnt out and went home crying every night patiently waiting for some sort of a solution. It just came to a point where it wasn't even worth it.

Also, I received an email for my tax receipt asking for my SIN so they can send it out end of the week. I had to contact them a few weeks after and they emailed it after I sent an email.

So unorganized. Not sure what the big fuss was all about with this company.

I have been working at Leela Eco Spa for 3 years now. During my time I felt extremely welcomed by all staff and management. It is an open door policy were you can talk to the owner and spa director with any problems you come by and need to address. 

When I first started at Leela Eco Spa I was hired as a receptionist, after a few months I was promoted as Lead for one of the locations and after time with hard work I became General Manager. With Leela, there is opportunities to grow with them.

It is a fast pace company and you get as much training as you like, most locations have overlap or a manager/lead is there to help which is really helpful. I have worked at all locations since I started and loved the Beltline location.

During Covid-19 period I always felt safe to come to work no problem and let our clients know exactly how we help to keep us safe and them. We follow AHS and Government guidelines from day one. They are on top of cleaning locations multiple times a week. 

I have made some life-long friends here. 

This company has been an absolute nightmare to work for.
Everything from how they treat you, don't support you , to how neglectful they are when it comes to the safety and support of their staff.
They always say they are about positivity and good vibes but it couldn't be further from the truth. The staff here have been pretty great in my overall experience but the upper management is extremely unprofessional and lacks the communication skills to properly manage and run a team.
Not only were they awful to work for, but the business name Leela EcoSpa does not reflect anything eco friendly whatsoever. At all locations they use toxic cleaners and chemicals, lots of cleaning materials that are not eco friendly, and even the harmful plastics everywhere that they use, plus the plastic water dispenser they have for their clients and staff to use is the furthest thing from eco friendly.
They should change their name because it is not eco friendly at all.

Leela Eco Spa unfortunately was a let down. Everything I was hoping for in terms of a peaceful, non-toxic environment was not the case. You constantly get bombarded with text messages & calls on all of your days off to pick up shifts. It feels like you never get a break away from this place because there’s always problems with staff not showing up and YOU being expected to cover them. The last minute schedule changes you won’t be told of creates a lot of anxiety if you use transit and require schedule consistency, just overall it’s a very disorganized company and it becomes very frustrating. I’ve seen endless new reception staff get hired and quit - it’s almost like nothing you’ve ever seen before. Hopefully Leela Eco Spa can recognize the internal cracks and work at changing stuff around because they do have a ton of great people working for them waiting for stuff to be taken more seriously and some improvements to begin. 

Top Job Titles	Average salary
Massage therapist 13 salaries reported	$75,083 per year
Esthetician 1 salary reported	$20.80 per hour
Front desk agent 5 salaries reported	$18.50 per hour
Front desk receptionist 1 salary reported	$20.00 per hour
Spa manager 1 salary reported	$26.00 per hour

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