automotive technician

customer service representative

parts advisor

automotive detailer

London KIA

If you want a job where you feel recognized and for your management to actually care about you, don’t work at London Kia. Management does not know how to run a business and lacks to skills to outfit a proper team and reward them for hard work. I devoted a year of my life to this business and worked my butt off for a long time (for the longest time I actually was in two positions at once) only to get treated extremely poorly in the end. They don’t care about their employees or their customers quite frankly, mostly about who can make the most money. Don’t waste your time devoting your time (and then some) and efforts because it won’t get recognized. Everything there is fake, tons of false promises and fake sales tactics. They’ll do anything to get or keep a deal. Most positions have a high turn around rate including management because no one has a clue what they’re doing or how to properly outfit a team with good employees. In a year I saw at least 6 sales people quit, 1 manager, 3 receptionists and about 3 in other roles. Seems like a bit of a problem. They come across as professional in front of customers but behind closed doors none of their image is professional whatsoever, management especially.

Typical day includes lot and showroom set up first thing. There is an 'up-rotation' but who ever is most ready for a customer gets them.

Very strict sales process in place, with regular training provided. Communication with desking manager is vital to this role, you cannot sell vehicles in any manner.

Sales management has had high turnover, as there are great expectations from partnership and automotive group.

Sales staff even higher turnover due to the demand for high volume sales and commission structure. Low work/life balance also allows non-motivated individuals to fail in this role.

Workplace culture is very positive in general, even with high staff turnover.

Hardest part of the job is balancing the customer's request and the managers unwillingness to adapt, conforming to strict process.

The most enjoyable part of the job is taking care of customers and achieving high volume target bonuses.

I start by doing the daily banking from the day before. While doing banking I will be answering phone lines and paging departments to assist the customer on the phone. After the banking is complete I then start to work on licensing if any needs to be complete. Licensing includes setting a 6 month service appointment, registering the customer for Kia reward points, Filling out forms and ownerships with customers information, filling out trade in information for dealership. Usually mid-morning the service manager will then bring me warranty claims that need to be entered or reviewed in the system for Kia Canada. Since I'm at reception I will be answering the phones during any other project I could be working on. At the end of my shift I go upstairs to fill invoices and warranty claims for the service department.

Working at London Kia has been a great experience for me.  The dealership is like a small family.  They taught me to grow in the business and also as a person.  They provided me with every learning tool I could possibly think of.

I left due to a change in family re-location, if I didn't move I would still be there today.

For the people who are writing negative reviews its upsetting as what you are saying is all lies.  You are only angry because you could not handle the job and were most likely let go because you were not a good employee.

Yes, London Kia does have rules, but that's how you run a successful business.

A typical day is mon to mon from open until 2am

I learned that this is a rat race

Management had a high turnover that was result of loss of control factors and blind eyes 

Culture was growing then crashed 

Hardest part of the job was knowing the actual expectations 

Enjoyable part was the customer interaction

I worked at London Kia not knowing much about sales.  They have a process which is well put.  Monthly training was really helpful to.  The sales process was proven to work every time. I wouldn’t want to sell cars anywhere else.  Great staff.  Great management.  Great pay.  Reason I left was I needed a change in scenery.  But if I ever want to sell cars again.  London Kia would always be the place.

I enjoyed my time at London Kia entirely. The opportunity to work for a company that is relatively new in the car industry was an exhilarating experience. I have learned a lot from the people there and am grateful for my time spent as a Sales Consultant.

Management is very indirect. Communicates issues through other employees instead of directly. Very insincere with colleague relationships and a lot of dishonesty throughout the company.

You'll work 50+ hours a week and then belittled for the smallest thing. Management are idiots and only care about money and how you can screw customers.  Run far away

You will be over worked and underpaid. You can learn a lot and make a few friends along the way. Don't expect regular work hours. Minimum hours per week is 50.

Top Job Titles	Average salary
Automotive technician 1 salary reported	$24.00 per hour
Customer service representative 1 salary reported	$72,500 per year
Parts advisor 1 salary reported	$22.50 per hour
Automotive detailer 1 salary reported	$21.00 per hour

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