Lone Star Mercedes-Benz


I worked in a sales role at this company for a period of time. The job involved standard sales responsibilities, including speaking with customers, following up on leads, and working toward sales targets. Management provided direction when needed, and there were regular meetings to discuss performance and expectations.

The work environment was generally professional and followed typical business practices. Team members were able to collaborate on tasks, and there were opportunities to learn about the company’s products and services. Compensation and benefits were in line with what I expected for a position of this nature.

Like most sales jobs, some days were busier than others, and success often depended on effort and consistency. The company maintained established processes and procedures that employees were expected to follow. Overall, my experience was acceptable and provided exposure to sales-related activities. It may be a suitable opportunity for individuals interested in gaining experience in a sales environment and developing basic professional skills.

All the management except for one sales manager is atrocious, claim customers to be top priority but even a lot of customers can tell it’s the bottom line. Couldn’t rip off and lie to customers anymore (yes my manager has asked me to lie to upset customers) lots of empty promises. Seems like in Service if the dispatcher doesn’t like you, it doesn’t take long to loose your job. Have literally heard managers say they’ve fired people for not fitting in with the tight knit employee group. If you want to ruin your life, work for Lone Star Mercedes. Also, used car manager sells cars knowingly with many problems and does not disclose to customers. Very quick to fire people, and little to no training for your position.

Awful place to work, no training no support at all, it’s a place what charges the customer $180 an hour but they ask you to bring your own tow rope to bring dead cars in, the most Benz tools which are recommended to use in the WIS (work shop info system) they don’t even have. The most people which work there don’t even have a Mercedes them self, it’s a real fake place, when not even the people which work there standing behind the product, another thing is when mechanics getting flat rate paid, they get dishonest when it comes to diagnosis, the create a warranty claim and replace parts which are not even broken or are the cause of the complaint, do not work there, is the best option.

If you are looking for a job this is okay, but don’t plan for stay for a long time. Management has favorites and will encourage other staff to spy on other staff to get them in trouble if management doesn’t like them.  You will also have to lie to customers as they prioritize those who spend more money VS clients who aren’t dropping thousands of dollars. They also do not have HR so there is no advocates for the employees. 

Service manager told me I needed to chose between work and my family. Obviously I didn't chose work. Got fired for taking a half day off to take my son to the doctor (even had a doctor's note) the manager clearly has something against working moms, because "he chose to have a career and not a family" when I asked him how many days a year to him is acceptable to miss, he said zero. They also gave me a bad reference after I was told I would get a good reference, and lost out on a job. DONT NOT WORK HERE UNLESS YOU ALREADY HATE YOUR LIFE!

The dealership has gone downhill rapidly in the last few years, the new management is arrogant and incompetent. Employees are treated poorly and are often screwed over. The business practices are shocking to say the least, management forces employees to cheat on CSI (Consumer Satisfaction Index) reports and charge customers an arm and a leg for protection packages even though poor quality products are used on the vehicles. If you have any moral compass, this dealership is not the place to work or buy a car from.

Sick jokes by management that dangles opportunities in front of your face. No compensation for working weekends/overtime, company removed Critical illness benefits. Company failed to remove appropriate federal tax, sticking me with a $2200 bill from the government. Management does not have your back. Worked 12 hour days during the busy season.

Don't waste your time with Lonestar.

Sales Management nothing much more than glorified car counters with their high water market long gone now that there are three MB dealerships in a sagging Calgary market. 
Admin, Service and Sales have very good quality people but if you expect to succeed in Sales here you must prove you will “skate” their longtime sales people.

Some managers are petty and demanding. A few of the other staff are nice, easy to work with. There is no employee support, no help, no training. If you make mistakes they'll get rid of you instead of help you. GM is nasty and self entitled. GSM is a horribly obnoxious bully. Administrative staff are unfriendly and very jr high school clique personality.

GSM believes in flooding the sales floor, passive aggressive management and not developing talent or mentoring.  Very old school.  Benefits are good, too many salespeople for the stores volume.  I was told they never promote from within, only hire externally for positions (especially management).

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