customer service representative

business systems analyst

data entry clerk

application support analyst

data scientist

MSi Corp

I have worked here for a number of years - just after the company started opening its call center division and have never looked elsewhere. The company is always expanding into new projects, offers a lot of opportunity to move up (as long as you are qualified and have the desire to work hard), and an awesome environment with team competitions and individual recognition.

There is a culture of continuous coaching and feedback, which if you are not used to - can be a bit overwhelming; BUT it is only because management wants everyone to succeed and be the best they can be.

The pay is more than most centers, but the benefits and performance/sales incentives provide substantially more compensation for good work. Attendance (like any business) is always taken seriously, but they have a policy which does WAY better than the minimums granted by legislation.

Recently the company redesigned a number of the floor plans and added a lunchroom per floor with TV's, a Kurig machine, and chairs for lunches and breaks - they look awesome!

Overall, this is probably the best place I have worked because of the reasons above, plus the culture of inclusiveness. There are so many peoples of different cultural ethnic, and religious backgrounds that I find it represents the mosaic that is Canada.

I will not be leaving this company unless I win the Lotto Max (but even then... I may stay)

A typical day at work consists of checking my email and websites to check all updates and make sure I know of all current promotions and deals. After this the days are a bit unpredictable as it may be busy, or it may be slow while on the phones assisting customers. If it is slow, perhaps we will be put on a special project or a dialler system to clear out tickets... either way, I love spending my time helping clients with whatever they need.

In down times all employees are given training and team huddles to touch base with each other and to voice any concerns or issues facing customers or the office in general. Its nice to know management listens to us and we as workers have a voice. 

I learned a lot at MSI, considering there is a huge learning curve about the tools, the products and services that we can offer. My team members, trainers, and managers were very accommodating and understanding when it came to things that I was trying to learn and were patient in the time that it took me to get the hang of things.

The hardest part of the job is also the most enjoyable part of the job; the customers. Since it is a customer based job you need to be good with people. The hardest part is keeping the customers happy and when the customers are happy, it makes you happy and makes the whole experience enjoyable for both parties.

Excellent experience working at MSI. Everyone is given the opportunity to grow and share in the successes of the organization. I learnt that there is increased focus on growing team members so that they can realize their career goals while strengthening the company.
Employees are given the opportunity to grow across functional roles such as Resource Associates (RA’s), Workforce Management, and Human Resources.  Side by side sessions before applying for a new position is promoted across the organization so that each person can experience different roles and gain an appreciation for the different responsibilities that other team members have.
The culture at work is healthy – opportunity to fail and learn from the experience is never a negative one. At the same time there is work life balance to ensure that everyone is paying attention to the important things in their respective lives and maintain their mental health and wellbeing.
The hardest part of the job was having tough conversations with upset customers because if the need to meet/surpass their expectations
I enjoyed mentoring team members and colleagues as part of my approach because I really like to share my knowledge as it could benefit someone in moving their career forward.

I receievd a call from my manager basically telling me that being worried about spreading a deadly illness to my family is not good enough reason not to come to work. our prime minister, mayor, and ford are telling us not to leave our houses, meanwhile we have to choose between feeding our familiar or kiling them at msi. not that this isn't hard enough, they are makign us all feel guilty for having underlying illnesses. they are sayig they are having people work from home, meanwhile all the managers that canw ork from home, or other support, are still coming in, when we know they have the means to work from home. we are already risking our lives going into a building that is already infested with illness but they are still coming in and breathing the same air as this. i already knew msi does not care at all for their staff but this jst proves we are all a number to them. they don't care if we live or die, they just care if calls are answered on time. we have one manager saying in an email don't worry if you don't feel comfortable coming to work your job will be waiting for you, ad another manager calling all her staff and harassing them. the deadly illness is not covid 19 the deadly illness is putting these people as leaders

I started at this company 2 years ago and it really changed my life. I was able to move up to an RA position in the first 6 months by going above and beyond for my team. After a while I became a TL. Management sees everything you do as an agent and as long as you do what needs to be done without having to be asked, you can really work your way up the ranks. Best advice I can give is never take anything personal and ask as many questions as you can, there’s so much to learn. This is a perfect job for anybody looking into learning how to sell properly or just gaining real life customer service experience (depending on dept. you apply for). The atmosphere is great, I loved working with every person in the building or on my team. Just like other workplaces, if you give half the effort you will get half the results. The work is demanding but very repetitive so after a while everything becomes easy. Tools may seem difficult at first but trust me, you will memorize them. Never felt so included in a job in my life. While I was there, our department had birthday parties (pre-covid) for every agent on our team and we’d collectively pitch in to buy each other gifts. If that isn’t a workplace family then I don’t know what is.

I started with the company around 6 months ago and I am SOOOO happy with my decision to accept the position. Working in call centers has never been fun for me in the past, but this has changed my outlook - big time!

The managers are friendly and always willing to give feed back on how to do better. Although there are late shifts, you are allowed to change or switch shifts with other employees if you want. Weekends are only 4 weekend days a month - so still allows me to go out of town and visit family.

In addition to the good pay, the incentives are great! I also just got my benefits - so my dental and medical stuff is now going to be covered PLUS - there is an extra "health spending account" that i can cover any portions or things not covered by the regular benefits - AWESOME! 
Oh - and did I mention the yoga? FREE YOGA too!!!

The new friends I have made are like a 2nd family to me :)

I read some of the negative reviews, and these are not a true indicator of how great the company is to work for. I am not going anywhere - best job I have ever had!

I was in a management place about 2 weeks ago or more, i left because i couldn’t handle it anymore. if you care about your mental health please avoid this place at all cost. all these 5 star reviews you are seeing are fake, they deleted all the bad reviews and asked people to write good ones, team leaders are super rude and disrespectful, your family could be literally dying and they will deny your day off. unpleasant and unprofessional work place. HR is not properly trained they will always take the companys side, remember they have no union so go to labor board!!, i dont know how this place is still running with all the nad things i saw when i was there. there’s plenty call centers in this city apply anywhere else but here. trust me you will regret working here, the hours are all over the place, not flexible at all, they will literally fire you over anything and if they don’t like you they will target you and watch your every move so they can fire you. All i can say is ...avoid

really toxic environment they promIse a lot of things prior and during training once on floor everything changes. the pay isn't worth it I'd rather work at amazon then here! some of the team leaders or agents that assist new agents with training before going home to work from home or on the floor, smell like alcohol  some even come in high. not a professional company at all. bilingual agents are getting paid the same amount as monolingual agents. I worked there for 7months did overtime majority of the tile and it's not worth it.  When they tell you they are giving you a $1000 bonus which is sent either through GUUSTO or on you next pay it will get deducted tremendously so you're not getting the actual $1000 as promised! REALLY TOXIC THEY MISLEAD ALOT OF INDIVIDUAL AND WILL FIRE YOU FOR THE MOST RANDOMEST THING BECAUSE THEY HIRE ALMOST EVERY MONTH. RUN. 

The HR department is very unprofessional , they tend to make one too many mistakes with payroll. 
The Team Leaders are so incompetent and ineffective. 
Where do i begin,  they are very unprofessional because all the TL'S (TEAM LEADER) is gather up and all they do is walk around  in a group and speak in their language. They always act like their working. 
Just like any other jobs we have a "No eating at the desk" policy , however the team leaders wold order food and eat at their desk and tell us we can eat and on top of that they pick and choose who can eat at their desk and who can't ( Way to set an example). 
Oh and wait till hear you hear my favorite part ... so MSI CORP has a help desk and they are the rudest people I've ever spoken too. 
It's called help desk for a reason ... when you call them they will mock you and tell you to handle the call by yourself.

MSi is a great place to work.  I have worked here for quite a few years and over time I have moved to various positions within the organization which enabled me to learn lots of new products and processes.  Company has been expanding over the past two years. Making changes - new lounges for the employees to relax during breaks and lunches. Hype and Incentives are solid - if you work hard and have solid sales ethics you have opportunities to win extra $$$.  On-going training for existing agents and the new hire training course provides new agents with skills to move into Academy Bay which provides additional support.  Quality Team works with agents to help them be successful.  Team Leaders provide monthly coaching and help you set goals for your own personal success.  I would recommend any one to come work here and make MSi your career!

Top Job Titles	Average salary
Customer service representative 4 salaries reported	$18.75 per hour
Business systems analyst 3 salaries reported	$75.00 per hour
Data entry clerk 2 salaries reported	$19.00 per hour
Application support analyst 6 salaries reported	$52.50 per hour
Data scientist 4 salaries reported	$40.00 per hour

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