service advisor

parts technician

apprentice mechanic

shop technician

heavy equipment mechanic

New West Truck Centres

I enjoyed in every aspects of work during my internship period. great leader, great management, productive, friendly staffs member and helping each other, worked as a great team members, staffs are friendly, helpful, trustworthiness and goal oriented. maintains all the rules and regulation with safety management, Respect for each other, motivational.
I learned all the skills, method of work which i needed in supply chain management which makes me faster, smarter, independent and abilities to work in any organization environment, adaptability, flexible, great human beings, worked in a fast paced environment with multitasking, outstanding customer service and meet all the deadlines at work. Most enjoyable part of work is a great teamwork, multitasking, productive, friendly and healthy work balance environment with dream job.

I have been fortunate enough to work for this company for the last 2 and a half years and I can't say enough about it. They go over and above for their staff and have a strong culture of Safety, Continuous Improvement, Training and FUN!
From Hot Dog Days, to Air Hockey tournaments, the management and staff make this place the place I never knew I always wanted to work at. 
I have never seen a company that is so willing to invest in the training of their staff, and not just office staff, but the technicians in the shop. It doesn't stop once they are journeymen either. Training and certifications are on going and it shows in the quality of work they produce for the customer.
This place is the best and I'm happy to be part of keeping it that way...everyday.

Worked here for barely two months, thought it was a great place with great people.  Turned away a different better job offer after one week of employment but regret doing so now.  Company terminated me and said I was unable to be successful in meeting my 90 day probationary period.  They wouldn’t explain any further than that.  I asked why if they felt that way did no one come bring their concerns to me as people can only improve and succeed only if they are aware of the changes needed which wasn’t brought to my attention.  Some staff as I was leaving asked me, I told them and they were all shocked to hear that I was terminated and they all thought I did a great job.  Although they weren’t management.

The shop tools and the shop itself were always in good condition! They do all work that can be done on a truck so you always have the opportunity to learn something. They also implement an online training program with rewards which you can go through at home so you can continue to learn even when there is no major work to do. 
There was a bit of a clique going on where if you weren't the same personality as the rest of the crew, then your skills weren't really acknowledged and you wouldn't get as much work as the others. There are politics in every job but this shop suffered from it a bit more so than other places I've worked.

The CEO was an amazing person but sadly the remaining executive team does not mirror his kindness and integrity. They compensate well with high pay and have an amazing benefits plan, but the accounting team is very disorganized and their controller is a raging lunatic that short pays employees on a whim. Work environment is very hit and miss, some people are great while others are overly critical of every move. Overall had potential to be a great work place but did not follow through. Many days I left feeling targeted or bullied by upper management. 

What is the best part of working at the company?
Free lunches, great coworkers and fair compensation. 

What is the most stressful part about working at the company?
Management is appointed by tenure and not from experience. There is little training and not a lot of support for new staff. . 

What is the work environment and culture like at the company?
Culture is great on the surface, work environment is a bit chaotic and disorganized. 

What is a typical day like for you at the company?
Arrive to work, log on to your computer. Help customers who just want their vehicle fixed so they can return to work. Have lunch, repeat.

Fast pace environment and a great group of staff to work with, clean new facility to work in.  
- Purchase and organize parts for customers from vendors.
- Invoice parts to customers.
- With ADP software I create Purchase Orders and receive the parts to the purchase order.
- Receive back order parts; add to the invoice or work order.
- Assist mechanics with quotes and obtaining parts for the job.
- Work on the front counter and accommodate the customers’ needs
- Fill and process phoned in orders
- Maintain organized bin locations in the system and on the shelf.
- Successfully maintain managers set sales targets

Management always picking on your work when they are big mouth that have never pulled wrenches. HR always trying to reduce your freedom and rights. Pay is top notch, but benefits SUCK. When we upsell parts and repairs it's like working for the mob. Rushed repairs. Customers are just cash cows. Health and safety practices are like 3dr world countries compared to the oilfield. The organization has tons of money, but no clue for business. Waiting days on parts to arrive from abroad.

They say room for advancement with New West Truck. If you move to another department. They don't allow you to go back to original position, they terminate you. Even if you express work, life and balance is not working for you as an individual. You could give the company 5 yrs and still be terminated immediately with NO CAUSE.

This is by far the worst employment experience I've had in the last 20 years. Management is always golfing or out drinking. They don't have any sense of professionalism, and if you're not part of the club they talk about you behind your back. It's like high school, except the kids are meaner and it doesn't matter how well you do your job. Go flip burgers before you ruin your self esteem at this hole.

Top Job Titles	Average salary
Service advisor 8 salaries reported	$52,650 per year
Parts technician 5 salaries reported	$63,000 per year
Apprentice mechanic 8 salaries reported	$37.96 per hour
Shop technician 2 salaries reported	$33.75 per hour
Heavy equipment mechanic 2 salaries reported	$45.64 per hour

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