this is the worst job in the world, let me put it simply, "the company pays you pennies to argue with customer about everything, and constantly complain about job performance and not hitting targets, then they fire you with no warning or reason if you do not immediately improve you "quality" regardless of how hard you are trying to do that. and you can not go after them with the legal system because the owner is overseas in Pakistan. overall i would rather shovel s**t than work for them again!

My short time with OLS was great. My training was extensive and I learned alot and was ready to hit the floor when the time came. My management and co workers were the best. We had a great re pore. The hardest part of my job was the commute. I had to drive 45 minutes one way to get to OLS. This is why I did not stay. I found it too long and very expensive. It was not worth the money I was making to travel so far. I really enjoyed the job while I was with the company. People were very approachable when I needed anything.

A typical day at work is coming to work, greeting your fellow workers,  getting your programs ready and taking calls. I learned how to work with computers better. Our supervisors were our "team leaders" and they helped out a lot. The hardest part was not always being able to help the customer because of their situations. The most enjoyable part was speaking to the happy customers or making them happy.

Typical day at work included answering phone calls, helping people with there problems.
I learned a lot from this job including, dealing with unruly customers, using my time well, and communicating with people.
my co workers were great people even though there were a lot of us.
hardest part of my job was the small space to work in,
mot enjoyable part was the great experience I got from working there.

OLS (now known as HGS) is absolutely an amazing place to work. The staff and management are like my second family. We always had fun events to keep up work morale, and the support staff is amazing. There are opportunities for advancement and they seek within always. The management listens and is there for you... Personally and in your work life.

Amazing place to work!!

It was my first job as an operator and I enjoyed it a lot, even-though I did have some rough times with some unhappy customers. 
I had great co-workers and team leaders at OLS. 
It was very pleasant when I really could help my customers with paying their bills through phone.

I would not recommend this place to anyone.

If you need a job it is a job, but it was not very enjoyable. 
You count inventory for large companies, which wasn't so hard, but there was a lot of walking standing and bending over in between.

Very hard on your back and neck after awhile, if they had sufficient breaks this would not be so much of an issue.

This was a call center, so the environment was condusive to that. It was a job that I neither liked nor disliked until the end. When I started there, you were treated like a person, but after being bought out by a large company, you were treated more like a number than a person. That is when I decided I wanted more.

Excellent Management team, however the rate of pay is very low considering employees on a daily basis get verbally abused by customers every day. There is also very little room for advancement and progess within the company and very little opportunity for any higher position.

I really enjoyed the working environment at ols, I didn't always agree with the policies and procedures that management was implementing.

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