ONE CONTACT INC

One Contact Inc is a remarkable company that truly excels in its management approach. Having had the opportunity to work with them, I can confidently say that their management team is top-notch. They prioritize effective communication, transparency, and a supportive work culture. The leaders at One Contact Inc are not only knowledgeable but also approachable, making it easy for employees to seek guidance and express their ideas.

One of the standout aspects of working at One Contact Inc is the minimal stress levels. The company understands the importance of maintaining a healthy work-life balance, which is reflected in their well-designed policies and practices. The workload is manageable, and employees are encouraged to take breaks and recharge when needed. This creates a positive and relaxed atmosphere where everyone can thrive professionally without sacrificing their well-being.

Additionally, the office environment at One Contact Inc is truly pleasant. It is well-maintained, spacious, and equipped with modern amenities. The company understands the impact of a comfortable workspace on employee productivity and satisfaction.

This is great small company to work for. I started without any customer service experience and they thought me so much. It's great to see that all their sr. staff advanced from within the company. Weekly employee events are nice as the show how much they appreciate their workers. The location is perfect for me since it's right off the highway, takes me  minutes to get there. 

the job was very demanding since we worked multiple campaigns and i did customer service and sales also conducted performance reviews for customer service representatives. i learned how to handle all types of customers from around the world professionally. My coworkers were wonderful and very supportive of each others even though most of our calls were from volatile customers which we eventually got used to defusing on a regular basis.

One Contact Inc. is a very relaxed yet professional call center. I personally have had a good experience when dealing with the management. The good thing is that once you're the part of the team they will train you and then evaluate you and put you in a campaign where you will best suited for. It can do better if there are more opportunities for growth and employees have access to internal vacancies.

What is the best part of working at the company?
Having your own desk and your own breaks means you have time for yourself.

What is the most stressful part about working at the company?
Certain people in the office are catty, childish, power-tripping and don't care about you being sick or have personal issues. There is zero care for mental health and no opportunity to get a leave of absence. 

What is the work environment and culture like at the company?
It was fine until ignorant people made it toxic.

What is the best part of working at the company?
Flexibility and more room to grow 

What is the most stressful part about working at the company?
Dealing with difficult customer over the phone 

What is the work environment and culture like at the company?
Respect of other is highly implemented 

What is a typical day like for you at the company?
Busy days when getting back to back calls

I like to enjoy my workplace enviroment, meet new people, learn new and exciting things, Like to be on a fast paced winning determined team that only accelerates and accomplishes any task at hand that needs to be taken care of, I learned many things like customer relations, Punctionality, Determination, Reliabilty, I enjoy to make a success out of anything i do,

The department I was working with consisted of people with Spanish background only and the my manager was Spanish as well. They didn't like people of other race/background. They picked on me and those of other race/nationalities. Agents are paid per hour with minimum wage. No wage increase for a long time. Poor management. Full of racism and discrimination place.

Assisted inbound callers, with technical issues with the phone services. Issued troubleshooting tickets so that the technician was able to visit the customer's house. Most enjoyable part of the job was team meetings. Hardest part of the job was to deal with irate customers.

The office manager was quite ruthless at times. She did not communicate properly with her employees. She had obvious favourites in the office and it was obvious to everyone. She was not empathetic to peoples situations. This work environment felt toxic and the pay was not nearly enough for the amount of training and work involved.

Working at ONE CONTACT INC: company overview and reviews

ONE CONTACT INC

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