ONTARIO WORKS

Each day, as a Student on practicum from the Social Service Worker program of Mohawk College, I began my day, punctually after exchanging greetings with other staff. My time was allocated carefully to allow for review of new messages on the computer system about any changes to  human services legislation or procedures.I verified with my supervisor my duties for the day. Each day I listened and documented telephone messages for multiple Case Managers. Each message was reviewed and followed up as  appropriate based upon the requests of the caller. Each entry was  documented using case note style. I was able to prepare and sometimes lead  interview sessions with clients. As well, provide information on other services or organizations that may support their needs. Paper work was completed together with clients and forwarded for filing. Documentation of the interview was carefully input in the computer system.

I worked on the youth team under two amazing case managers who helped guide and teach me many things about clients. Customer service is a large part of the job as well as working with the clients through whatever crisis they may have been going through at the time that they came into the office to be seen. The hardest part of the job is dealing with difficult clients. I enjoyed assisting clients where I could with their issues that they were having.

Ontario Works is a financial assistance program for those who are unemployed or underemployed for a number of reasons. If you can work with a management team that is committed to a not non judgemental, biased, racist and poverty agitated - and work to support staff without micro aggressive tactics - and  who work to create an anti biased work culture -then you will love this job . 

If your in need of a start up job or a start up check, Ontario works will help you get started with work and help you with different benefits that will help you excel in the fieldwork of you choice, at the same time give you opportunities  to advance you potential as a employee with tickets certificates and other skills you will need on the job sites.

Work is never completed.  There is always something else that needs to be addressed.  It is a fast paste environment that requires multi-tasking and patience.  Challenging to address needs of clients and their financial means.

Lack of knowledge and understanding from upper management, lack of training at all levels,  high caseloads with insane amount of duties leading to burn outs, no recognition for what you do.  

Co-workers are great in general but lots of gossipers

Its a very interesting day to say the least. Its also the team that i work with is very outgoing. The management works with you to ensure proper results. 
The most enjoyable part of the job is handing out the cheques to those individuals. The hardest part of the day would be the closing balance for each client.

long hiring process
too many managers
hardest part of job is when applicants are not eligible for services
rumor mill 
management likes to micromanage
clicks
lots of family persons working in same office

Good environment, great benefits. High caseloads, and good opportunity to develop great relationships with clients. Teams are made up of strong work ethic, and super helpful colleagues. A number of changes happen often so important to stay current.

great in between temporary money from government while I'm looking for work. not technically a job but that is why I get my money from for the moment.

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