account manager

senior supervisor

représentant commercial

superintendent

general manager

OTIS

A typical day at Otis is making sure that all the customers are continuously being updated on their requests and needs regarding their Elevator maintenance, safety, reliability and upgrades.  I learned that customers want to be updated on a regular basis even if its good or bad news.  I liked that fact that customer can depend on me to provide them with solutions that they can count on.  Doing so, I've gained customers trust and build great relationships.  To do so, I had build strong relationships with my colleagues. Working with them made my job easier and rewarding knowing that I had the support from within to guide me in the right direction.  The hardest part of my Job was getting the proper training from the day I started.  Unfortunately we had a 2 months strike period which delayed a lot of my training.  The most enjoyable part of my job was start my day knowing that I will be helping people resolve their concerns; and having to work with great Supervisors and other staff members within Otis.

Otis is the leader in a very unique and specialized industry. But somehow over the past 4+ years as I gained increasing amounts of knowledge about elevators, I simultaneously learnt a lot about equipment maintenance, the construction industry, project management, working with unionized trades, reding building construction documents, purchasing and procurement regulations and a lot more soft skill like communication, building good relationships and leadership. Overall great working experience.

I would say the Otis name and experience is great. However, this company is not good for career growth unless one is a part of the manager's "social club". Also the work may or may not be exciting based on your relation with your manager. 

I have a great relation with my manager but still I don't find the work that exciting.

I had a wide range of work duties but as I got better and faster at my work I found my days were not busy enough and there was a lack of communication around the office causing many errors in procedures and unhappy clients. I worked very well with my fellow employees but there was not much recognition from management causing me to become unhappy being in my work environment. I loved the work I was doing and look forward to returning to the same line of work

The elevator industry is a combination of management skills, operations, technical, and is a combination of dealing with people who require assistance in understanding the operation side of the business. 

IN some instances, the clients expect that the elevating devices should never break down, or for that matter trap an individual. 

In reality elevators and escalators do require constant maintenance, and if or when they do stop, it is the result of either a safety circuit, or a part that needs to be adjusted or replaced.

What is the best part of working at the company?
None, they push you till u r old and tired and then push u out the door

What is the most stressful part about working at the company?
Install times. They sell it and dream up install times

What is the work environment and culture like at the company?
Cut throat employees. Only looking out for themselves

What is a typical day like for you at the company?
They want 20 hours work done in 8 hours

their training program is awful and way outdated. Management expects you to work extra unpaid hours on weekends and weekdays. Constant calls 24/7 from accounts that are also unpaid. Their commissions were 1.5% of the sale, but you had to do your own collections to get paid the next quarter. Absolutely horrible commission structure. Very greedy people run this business. 

You feel like a team ;when working there. You are always busy and involved. There is lots of opportunity for advancement and they pay well but be prepared to work for it.

If I had a choice between the last company to work for or Otis I would choose the last company. This company by far had no culture, garbage management and the lowest salary I have ever worked for.

terrible culture at this company
management is way behind other companies in term of systems and team engagement
pay is very good
but they do not care about the people that work there

Top Job Titles	Average salary
Account manager 1 salary reported	$74,000 per year
Senior supervisor 1 salary reported	$101,221 per year
Représentant commercial 3 salaries reported	$65,500 per year
Superintendent 2 salaries reported	$106,000 per year
General manager 2 salaries reported	$123,750 per year

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