bilingual customer service associate

customer service representative

customer relations representative

OneTouch Direct

I cannot for the life of me understand how anyone willingly chooses to work here. I have worked in many call centers in the past and I'm very aware of the call center culture and believe me when I say that this place is actually the worst place ever. THIS IS NOT AN EXAGGERATION 

I don't even know where to start. The computers are ancient. The chairs are falling apart. The computer programs that they use are like from Windows 97 era. The workstations at this place are dirty. The working conditions can only be described as what you'd imagine working in a 3rd world country would be like. 

This place doesn't pay for any of your breaks (most call centers do) so basically during an 8 hour shift, you would get a half an hour lunch and 2 breaks (all unpaid) you literally show up for 8 hours and get paid for 7. It's insanity. 

The training is a joke. Most call centers have a dedicated department to training with trainers who actually have training experience. At this place your trainer is literally just whoever is available and training basically consists of your trainer just reading off a gazillion PowerPoint slides. Also training is 5 days. They expect you to learn pricing, product information, all 10 different systems that they use... all in 5 days 

If you want to work here... don't expect to have any kind of home life. The shift you get is either 1-9 or 2-10 and you're expected to work Saturdays and Sundays. If you're looking to get a day shift... god help you 

You're not allowed to use your cell phone at work. Which is pretty normal. What is not normal... is how you're literally not allowed to use the Internet whatsoever. Everything is blocked. Google. CNN. CBC. TSN. THE ENTIRE INTERNET is LITERALLY BLOCKED. 

This is an outbound job that requires you to call people all day and try to sell them TV and Internet and phone. You mostly get old people who don't even have a computer and they expect you to someone convince them to get Internet. Sometimes you call people who aren't even alive anymore... 

Oh I forgot, they also take $80 off your first paycheck too cause they make you buy your own headset for $40 dollars and charge you like $35 for a background check. 

If you want to work at a call center you can literally work at any other call centers in the area. Literally every other call center in the area will actually pay you above minimum wage, has working equipment, decent shifts, will actually let you use the Internet during work and will pay you for your breaks. 

NOTHING I HAVE SAID IN THIS REVIEW IS AN EXAGGERATION

I came here begrudgingly with a "call centre attitude" of just ride it out until I find something else. I had worked at pretty much every other call centre by then and wasn't expecting much. 

After just a few days, I noticed how much I enjoyed coming into work, the people I worked with were great and there was something different about the management. They really listen to you and get to know you. The familial feeling is undeniable and not only are you able to express yourself and be acknowledged as a person and not just an employee you have actual influence. If someone has a great idea, the management really tries to integrate it because they want you to be happy, they want you to do a good job.

I would certainly recommend OneTouch Direct to any one, whether  you are looking for a temporary job, you're having trouble finding something else, heck, still trying to find yourself, or looking for a career. The commission can be great...like really, really great and the atmosphere is excellent. Sales is hard, but it is a valuable skill to master that will carry into other aspects of your life.

They stiff you on bonus by taking away your valid sales that were read verbatim from material provided by them.  When explained that I read the entire thing verbatim I was told the material I was given was wrong and was given a "new" set of pages that turned out to be the exact same material.

If you dont sell they send you home.  All the top sellers are given inbound queue priority so they set up a pyramid scheme where if you dont sell you get no calls and cant sell and get sent home.

In the hiring process they tell you that you get every other weekend off.  Since they were comically overstaffed they decided to change that and you get every other saturday off.  Cool but that every other week they keep you working sunday so they make you work 6 days a week every other week but then end up sending you home on your extra day worked.  So they have people working more to combat being overstaffed.  In what world does this make any sense.

Team managers that sit behind you and talk all day and do zero work.  When they finally get around to doing the 5 minutes of work they need to do they yell and complain so loud that you cant even hear your customer on the phone because their spreadsheet was opening slowly.

Overall this job has been a good experience, however it isn't quite the right fit for me. It has very friendly staff, and a very family like office environment. Its a great job to earn some extra cash. I was doing AT&T sales and found that it was difficult to try to push a product I didn't necessarily believe in myself. In some cases the customer just had no reason to switch and they wanted us to push him to . Some people are great at this but its just not me. The typical day would involve sitting around waiting for calls, talking with the people around you. When a call comes in its likely a disconnect or a hang up. But when you do get a call you really need to grind out to try to get a sale. It's a good job if you have a good sales personality, but be prepared to work hard. They are very open about any policy change or shift change and do a daily meeting where they explain to the staff the upcoming changes. Great place to work, the job unfortunately doesn't really suit my personality. There's opportunity for commission but without being pushy you wont get it .

You grow to a certain limit at this job and then you plateau, why? because they don't have a "budget"
The pay is slightly above minimum wage
The experience you gain at this job isn't transferable, your better off working somewhere else
carpets are dirty, washroom overflows and is nasty (the no scent rule makes it worse)
Management and some of the supervisors are really fake, what they don't realize is if management treats an employee wrongly (underpaying, demoting, talking behind their backs) they will surely do it to you as well!
No growth here, it's a dead-end job
Call center job where you cold call cold leads
I know a few people here that are successful with sales (they lead every year) and even they don't make much
Listen if you see long term employees done wrong (ex. the receptionist that was here for a long time), what makes you think it wouldn't happen to you? pay attention to these red flags

If your a high schooler who needs a summer job, this is the place for you!
If you have a degree, avoid this place

This company treats their employees terribly. During my time there I was threatened with write-ups if I wouldn't come in for shifts on my days off with only one days notice. They would rip their employees off for commission by cutting the commission on sales in half if the employees didn't work a mandatory 35 hours per week. Then they would send people home because 'they don't have the labour money to keep everyone there', making it impossible for the employees to make the full commission they are supposed to get. They give write-ups to people for being late, when they aren't late as an excuse to fire people that don't make the sales rate each week. When asked for proof of the employees lateness they refuse to produce it. I was being harassed by a co-worker for 3 months, provided proof to my employer, including texts messages, witnesses, and emails sent on our work emails, and nothing was ever done except a write-up. The harassment continued until I was forced to quit. I would never recommend someone to work for this company.

Ideal place for a student to work because of the hours.
Great place to develop your sales skills. If you are able to develop your listening and communication skills, it will reflect in your sales.
There's opportunity to make a good commission, which will offset the minimum wage that you make.
Management has a good heart. They are willing to help you grow your sales skills. They are an understanding group of leaders that care about their sales team and take the time to celebrate birthdays and workplace achievements.
The one drawback to this place is the feeling of not having a balanced life because of the midday start and the late night finish. If  you are not use to second shift, it can be tiring. Students will love this place because of the flexibility.

When you walk into the place there is always someone that will smile and say hello there is so many friendly people there, I have learned so much from this place from coming from a non sales environment I was top seller for months in a row and its a great feeling. The work culture there is great and everyone is welcoming. The hardest part of the job I would have to say is being rejected all the time from customers, but you push past that and when you get that sale its a great feeling and to have the whole team cheer you on is a great feeling. They have a lot of great fun days there with the social committee and I find the place to be laid back and very easy going.

A normal day at One Touch Direct was basically attending your computer and calling customers. We usually called current customers, but once in a while we handled inbound customer service calls. It did get quite stressful time to time when you're trying to reach your quota for the week. Most managers were easy to work with and provided great daily incentives for people who made sales. My training class consisted of 20 people in April, and by the time i left One Touch Direct, me and one other person were the only people remaining from the training class. Basically, there really isn't job security at one Touch Direct, however its a great summer job with great hours.

I get hired and receive my welcome package waiting 2 weeks till training started I get an email stating training has been postponed with no start eta. After waiting 8 months I reapply and get hired go through training only to be educated there were new leads which was not true. . In the month I worked there they wanted me to sell to people that just canceled services and were broke due to over charges and etf fees and sick with cancer. As well I was trained to call people at work to sell to them. Telling them their area has been upgraded for new services available which was a lie. If you have a soul and strong work ethic don't work there. It will deplete you. Commissions on sales is a total illusion

Top Job Titles	Average salary
Bilingual customer service associate 9 salaries reported	$19.40 per hour
Customer service representative 1 salary reported	$26.00 per hour
Customer relations representative 1 salary reported	$28,000 per year

Working at OneTouch Direct: company overview and reviews

OneTouch Direct

OneTouch Direct ratings

Popular jobs at OneTouch Direct

Salary satisfaction

Job seeker tools

Employer Tools

Browse

Stay Connected