case manager

senior writer/editor

responsable des ressources humaines

writer

contrôleur financier

Pacston Technologies, Inc.

For the sake of transparency and trying not to embody as much of a "disgruntled employee" bias as possible, I would like to say that my employment at Pacston was terminated before the probationary period concluded and that even if conditions at the company were better, I was likely not the ideal candidate for the Writer position. 

However, in my experience, I believe that this branch of Pacston Technology Inc. fosters a "sink or swim" company culture, where those who thrive are left to their own devices to work as much as possible, while those who struggle are given very few opportunities or guidance to improve their abilities and become more productive members of the company. In three weeks, I encountered many major "red flags" and unprofessional conduct indicative of an inhospitable working environment in my interactions with HR and the Training Team responsible for my orientation. 

By the time I left the company, I had felt like this branch had mistreated, misguided, gaslit and given me the worst possible chance to try and improve my situation. On paper, this job ticked many boxes for me, and for aspiring technical writers, this might be a great place to work for a while. But do not rock the boat, do not run into problems, and do not expect that your concerns or issues will be treated honestly or respectfully.  

This company may have its perks of working from home -- so-called "flexibility", but you have a whole amount to trade-off for. Once the immigration season reaches the peak season, the management of the company absolutely crumbles. Without any advanced notice, the "team leaders" would suddenly command you to switch teams, without even asking beforehand. 

This company also has absolutely little close to zero benefits -- no medical insurance, no medical benefits, most important of all --> despite its wfh mode, this company does not even provide any wfh equipment (e.g laptop etc.) Having worked at this company for a little more than two years, I see no room for improvement within/outside of my position and for the peak hours (which is extremely stressful and you have no choice but to work during non-business hours e.g weekend) -- the company tends to switching employees around teams during the peak hours as well. Honestly not even paid enough for this. 

The company really doesn't seem to care about their employees. They basically treat everyone, especially the new hires, like they don't matter. All they care about is getting as much work done as possible.

They assign you to mentors, but you never even get to know them. And some of the mentors or supervisors are super strict and harsh - they're always power tripping and questioning you, even if you're just trying to ask a simple question that could’ve been answered with a simple yes or no.

The workload is all over the place. Mondays can be crazy busy, and sometimes I end up working extra hours without getting paid for it. But then other days if you’re lucky enough, you can probably slack off a bit, which I guess you kind of have to, considering the pathetically low pay they give us for handling so much stuff.

I'd definitely be on the lookout for a better job. The job market is tough right now, but I'd recommend avoiding this unethical company if you can. Good luck!

I worked as a contract technical and scientific writer for Pacston for just under two years. While the work was initially difficult, after a couple of months worth of assignments, it became much easier, especially as I have an academic background in science (people without science backgrounds may struggle a little more). The pay was very reasonable for the work and the time I spent on it, and most of the editors and training managers were great and open to having discussions about feedback. The HR department for my region were generally very helpful, at least until towards the end of my time with the company, when many of my e-mails began to go unanswered. My contract was unexpectedly terminated last month due to "management difficulties" - I am not sure whether my entire region was cut or what, but it was quite the shock. Overall, though, I would recommend this company for people looking to get into writing.

My experience at this company was less than satisfactory for several reasons. Firstly, there is a significant disconnect between the Vancouver-based supervisors and their remote employees in Toronto. This lack of support made it challenging to navigate tasks and responsibilities effectively.

Additionally, the role required handling extremely complex immigration applications within tight deadlines, which was stressful and overwhelming. The lack of clear guidance and assistance only exacerbated the difficulties.

The work environment was also problematic. Colleagues were unapproachable and rarely engaged in communication, creating a very isolating and unwelcoming atmosphere. Overall, the combination of inadequate support, challenging workload, and a negative work culture made my experience quite disappointing.

The company and the job description is misleading. During the job interview, you find out more information about the position and the expectations. The training is self-guided with little information to go on. You are expected to have a quick turn around for complex projects that with a significant amount of incomprehensible information and data. The grading scheme for each project is very contradictory, thus not allowing the employees to succeed at their roles. Overall, I would say that the likelihood of a permanent employment is very low, there is no communication from the company on your progress and a few days before the end of the probation period ends, the company decided to let you go. This seems to be a recurring examples in many of the reviews for the company.

Never worked here... but did receive a disappointing offer. I tried to negotiate as the salary was VERY below market for the customer success manager role and a really bad vacation policy. Instead of holding a firm no, they rescinded the offer and made up an excuse that they were tight on time and needed to move on. I know this to be false as the ad stayed ups and they had previously told me they were taking their sweet time to hire as I am currently employed and would need extra time to give my notice. They also changed the title to "specialist" so they can get away with less pay. I'm sure the people working there are wonderful, however, I don't think working for a company that doesn't appreciate an employee advocating for themselves is a great idea. Seems like they have lots of turnover since they're always hiring.. 

The entire management team is uncertain. At first, everyone in the company will act as if they are adaptable and capable of communicating. However, your supervisor, on the other hand, is constantly changing. The HR has no idea how to help you improve. If you are unfortunate enough to be assigned to a nonsense supervisor, your work will be difficult. They will send out warning letters or even threaten termination as a joke. The HR team is impolite, and they will simply read out the document, whatever they have prepared ahead for you; and quit the meeting right after. You are left in a state of shock and frustration, with no way to communicate or discuss further. Be wise when you choose this company to work for.

This job is very routine and involves doing the same tasks every day with little variation. The work is simple and predictable, which might be fine if you’re just looking for something short-term, but it quickly becomes boring and mentally tiring. There’s not much chance to be creative, learn new skills, or take on extra responsibilities. Unfortunately, there’s no clear opportunity for growth or career advancement. Training is limited, and even if you perform well, it doesn’t really lead to new challenges or development. Over time, it can feel like you’re stuck in the same place with no room to move forward. While the job is stable, it lacks excitement, motivation, and long-term potential.

Working at Pacston has been a great experience. The company values its employees and promotes a positive, inclusive work culture. Management is supportive, approachable, and encourages growth, offering plenty of opportunities for professional development. The work-life balance is excellent, and the benefits are generous. It’s a forward-thinking company that values innovation, making it an exciting place to work. Overall, I’m happy to be part of the team and highly recommend Pacston to anyone looking for a rewarding career.

Top Job Titles	Average salary
Case manager 31 salaries reported	$52,210 per year
Senior writer/editor 7 salaries reported	$45,000 per year
Responsable des ressources humaines 5 salaries reported	$28.90 per hour
Writer 4 salaries reported	$50,000 per year
Contrôleur financier 4 salaries reported	$58.00 per hour

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