Panalpina Inc

I worked for Panalpina in Richmond for 15 years.  Everyone in the office actually gets along; everyone is knowledgeable, professional and positive, always willing to help one another.  The Management at the Airport is demanding but fair, and the Managers never push the staff harder than they push themselves. I was very optimistic about future prospects when a new Regional Manager started in 2013; he was very approachable, efficient and progressive, but it does seem as if his hands are often tied by H.O.  The Corporate values are admirable and adhered to locally, but apparently not quite so at the Corporate level; since 2013 there have been many knee-jerk type directives from Europe (i.e. cutting staff at a profitable branch because other branches on the continent are not meeting profitability targets).  Although it was not my choice to leave, I can't help but feel that maybe it was a good time to get out.  For the sake of my old Colleagues still working there, I hope that the corporate types in Basel who are afraid of the shareholders will soon see the light and stop interfering with the management and staff at successful branches.  There is a distinct parallel here to killing the goose that laid the golden egg.  When existing staff are already working overtime consistently, cutting staff and dumping more work on those that are left is bound to have a negative effect on productivity and the bottom line.

-wonderful staff: hard working and dedicated
-HR trying hard to make the work place fun, BUT:
-the departments understaffed, staff overworked,
-morale very low
-no recognition of experience, knowledge, dedication
-no recognition of efforts and achievements
-computer systems are cumbersome, outdated, old fashioned;
-job security non existent;
-management disconnected from staff and daily operations
-strategies are changing far too often, before having a chance to produce results
-company heavy at the top, thin at the bottom: ie too many layers of management too few hands on operations staff working with outdated computer systems and tools with low efficiency

The office hours are 8:00 AM- 6:00 PM. There were two Receptionist at the front desk.  My working hours were from 10:00 AM - 6:00 PM.  

My first day on the job, I felt like I've been there for months.  My coworkers were very welcoming. The management team were an excellent group of professionals.

My days on the job were very satisfactory mainly because I really enjoyed my role as a Receptionist.
 
I derived satisfaction catering to all the customers that I encountered with, via the phone or walk ins, especially whenever I was able to go the extra mile for the drivers that at times got held up at the border because of some paper work.

Not a day is the same work wise. Learned to multi task, how to handle hazardous material, how to work safely, how to work as a team  with management always easy to reach for info or feedback. Company was well organised and flexible which made for a good work place and motivating for us to give our best always with customers interest in mind.The hardest part of the job was the change of department with no training for the work to do. But at the same time it was the perfect time to shine by being resourceful and showing initiative on how to get the work done.

Since they changed the management for at least four years now, the turnover of personnel is fast.  Majority of the employees are miserable, overwork, and there is always work backlog.  There is no job security.  Part of operations documentations and billings were outsourced. They adapted a new system that is not user friendly, therefore, the work process is slow. 

I enjoyed working here four years ago, but not anymore. I will accept a job that will pay me lower than what I am making just to get out.

The place is totally opposite of what is told on the web-site. Very manipulative department head and unbearable politics at work. Staff who aren't responsible & wasting time during work hours and start working after regular work hours to avail over time.

I worked on all week-ends & holidays, sometimes until mid-night - many times, with my kid sleeping at my work place.

Compiling/building up monthly reports. Filing, faxing, photocopying, distributing dept. mail; organizing office supplies for dept. Hardest--always seemed to be a back-log of things to catch up on, and then boss would spring new task on me. Enjoyed variety, though.

Not a bad place to work at the time but times have changed and all development has been outsourced so there was less and less work to do. Most of the work I did towards the end of my employment was just maintaining the current programs untl they were converted to their new ideas by the outsourced company.

Good management
Great place and most enjoyable place.Panalpina is one of the best because of the people around the globe
working for her. Having worked in several countries on various O&G projects (mostly trouble shooting), I can say that I was always surrounded by a sense of "family" where ever the job took me.
For that, I will always be greatful. I

Everyone at the Panalpina community is welcoming 
Friendly environment
It is not just considered a working place
Working as a team is very important to them
The community at Panalpina Montreal is considered a family. Everyone including Interns are treated fairly and with respect.

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