software engineer

PerfectMind

Work at PerfectMind is challenging and satisfying. A lot is happening everyday and most of it is cause there is always more work than people. The company is always looking for good talent and hiring for multiple positions.

Everyday there is a new learning opportunity at PerfectMind. The system and service provided as the company's main product is complex and has been developed over many years taking over a competitor which has been in the market for over 20 years. You can count on learning something technical every day and the team is using new technologies and tools at a very fast pace.

Management is varied depending the team you are part of. Some are seasoned managers with good knowledge and experience on leading teams and some are new but willing to learn. The company used to have a flat organization structure but is moving towards two-four levels of management. Obviously not all processes are defined between teams and departments.

The workplace culture is also forming as the teams are growing but overall everyone is helpful and friendly. It is not a big enough company to have politics and the speed of work requires less heavy processes which leads to less politics. A young and energetic team results in a homely environment with lots of social activities.

The most challenging part of work at PerfectMind is the amount of work compared to the number of people doing it. There is always something that has to be prioritized and something delayed for future. 

Satisfaction comes when work is delivered to clients and we see how we have made a difference in the lives of our neighbors and people living in cities and using the Parks and Recreational facilities or the martial arts schools or yoga classes near them.The focus is health and wellness services which is a good thing to be a part of.

here are so many cons to list, it will require more space than allowed to list but here we go...

1) Upper Management are the key to such dissatisfaction
2) Salary Ranges & Benefits - are below industry standards and they don't seem to care, or feel it's an issue.  Nothing will change on this front
3) Lack integrity when it comes to selling the product -
4)Favoritism is displayed for some employees who have been loyal, even though they are not the right fit for their role.
5) Lack of training 
6) Lack of open and honest feedback 
7) Cultural issues - the owner and the entire management team are persian and they truly do not want to be coached or told how to improve things
8) Lack of empowerment - Managers that are hired to run their departments are not able to - you need to be simply a "messenger" not a leader and impact change.  This why the Director of Sales, Sales Manager's, Customer Support Managers, Digital Marketing Manager and VP of Product have all left.
9) Ridiculously cheap - even when we have social hour, the drinks are being distributed, one by one, not allowed to have more than what is given.  Coffee/Food/Office Supplies are locked up and not available to obtain freely - we have to ask for everything.  This individual is constantly turning off our office lights throughout the day, plus at the end of the evening - he does this religiously, thinking that he is saving the company money...He is constantly monitoring people's schedules and will report them to their manager, if they leave 15 mins early

What is the best part of working at the company?
Great colleagues, but terrible inexperienced management and leadership 

What is the most stressful part about working at the company?
Having the wrong people in management/leadership positions who don't have the necessary qualifications or skills.  Nepotism runs rampant at this company. And is still in play today.

What is the work environment and culture like at the company?
Very Toxic.  The focus is on titles, positions, CYA and the bottom-line not with CX and what is best for the clients.

What is a typical day like for you at the company?
It was brutal, knowing that all your energy and effort to do the right thing for the right reason didn't amount to anything if it made the managers / leadership team accountable for their poor behaviour.

Comes from a martial arts past, still has some of the dojo vibe. Yes, you just read that about a software company. Perfect Mind is owned by Champions Way, a martial arts software company.
While Perfect Mind is actually a pretty cool application, you can tell the CEO is a martial arts instructor. The company pushes people very hard, without much reward. Most staff are very underpaid, while some are obviously overpaid. There are some great people there, but the best ones usually leave. The work experience is probably the best part about Perfect Mind... you can usually find a decent paying job afterwards with your work experience there.

Typical day at work include client calls and selected weeks for full day client training. Management is still running the company like a small business, however, culture has improved drastically since I started three years ago. Advancement in the company is only easier if your department actually has the man power for you to move around. That said, I've thoroughly enjoyed working with my team, everyone covers for each other. Inter-departmental processes and policies are being established but has a lot of work still to be done.

-awful communication between departments
-seemingly no testing/ known software bugs constantly released to clients, developers would know about bugs, support teams dealing with clients would not? 
-backlogs in issues would be hidden from management instead of addressed
-top level management were oblivious to inter department shortcomings and poor practices, endless cycle of issues being stated as if they would be improved, nothing would change, repeat
-most team members had zero faith in company, everyone seemed on a constant job search to escape

unethical management. Blatant favoritism, horrible executives. Archaic management style, no development or information sharing. Unprofessional and demeaning tone when speaking to employees.

Great coworkers who look after each other in a horrible culture, and great clients.your days consist of trying to learn as you go as there is no structure or training and then being demeaned or publicly yelled at if you do something they don't like. You won't get promoted unless you're part of the "originals". It's almost discrimination tbh.

PerfectMind is a good place to start a career but people tend to move on to the next company once they realize there's not much room for growth. The software overall is a great software and the company seems to be expanding and successful but from my perspective there is a lack of investment in people and the core focus is on how to make money. For a medium size company, investing in employees should could lead to more success.

It all comes down to the Executive Team,and their lack of understanding how to run an organization. 
Don't ruin your career and don't waste your time!

The "management" here are by far at the bottom of the barrel. Fear is the main way  they get you to do things. They find any way they can to not pay you owed money. Watch out if you make a mistake......the CEO himself will comedown on you... Sad really...

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