customer representative

platform manager

home solutions advisor

customer service representative

team leader

Propel Holdings

Anyone that gives this company more than 1 star has to be working on the 6th floor ( with their friends/smoke buddies etc.)  or has not been working there past the 3-week "training.".

I am so embarrassed to claim this experience, but I need to warn others.... 

Management- For a company that has been around for over six years, they need help.No one knows what they are doing, no one has the answers and can take accountability for anything. Why does your Team Lead, Supervisor and Manager refuse to take escalated calls? 
Why does the CEO not know that the computers we use are slow and outdated and the systems are constantly freezing? Why can't the CEO tell you the qualifications for a wage increase? They are unqualified... 

Revolving Door- the three weeks of "training "is a waste of time; once you get to the floor, you can't take a call because they barely "train" you on 1 of the three systems they use. You must transfer the calls because you can't help the screaming customer on the line who has been waiting in queue for 20 minutes to be transferred again. The agent you transfer to then screams or has an attitude for transferring the call to them. I have never seen so many people start and quit abruptly. It got to the point where you don't bother learning anyone's names; they are gone the next day.... the queues are always high, not enough agents and the agents they got don't know a lick!

Terrible Pay- imagine this, you come to this company with no prior experience in the industry as a "Senior Agent," but the actual senior agents in the company must train you and receive minimum wage.  Make that make sense please, that's what you get at Moneykey. A new Senior Agent making above minimum wage with no experience and an actual experienced Senior Agent making less income with more responsibilities- yikes! 
It should be against the law to be working in the financial district making minimum wage, unacceptable.

Lack of appreciation - You can mentor, train fellow agents, work in customer service while doing administrative team tasks like taking payments and retrieving emails from both the customer service department and originations department, train your SUPERVISOR and TEAM LEAD, work overtime and never get a "thank you" or " if you didn't do overtime today those 46 of the 90 Returned Customers that were funded wouldn't have happened". You are supposed to get your gift cards for positive reviews and management creates any excuse not to give it to you. I am sorry, as an adult, chips and cake pops from the weekly snack cart is not a reward for my services. The immaturity is out of this world.

Winnipeg- this new location is open and running like a chicken without a head. This is the best way the company can save money because the minimum wage is much lower there. Instead of paying the customer service employees in Toronto appropriately, they rather  invest in Winnipeg. 

Please take this honest review into consideration.

It started out well, management was good, however training was horrible and I got thrown to the wolves without even knowing how to process a loan.  Once management changed, it became a micro management show.  Free snacks once a week was the only pro in my view.  Loud, obnoxious kids were all over the floor, taking away this contact center's professionalism.  It was hilarious for me and many many other employees watching upper management hold town hall meetings once every few months, just to make them look good.  Same s*** every time, no point to these meetings.  Customer service supervisors were ridiculous, had no time to help it felt.  Morons!  Those two (if they're still there know who they are 😂)  pushing all agents to get as many loans as possible, competitiveness just made it hard to watch.  Stresses out and angry and vengeful employees.  They held award ceremonies, in the call centre floor, while employees were on the phones, trying to communicate with a customer while trying to block out loud voices and clapping just proved how little they cared about professionalism.  No room to grow, yeah you can move to a different dept maybe with slightly better pay, but in the end, that didn't work out for me.  I was left hanging without a real purpose in the new dept.  This is not a career, it's a job!  That's all.  Never supported their product, it was clear why so many customers were in arrears, because of the ridiculous interest rates they charge.  Getting laid off was the best thing that ever happened to me, because without this joke of a job, I found my true calling.  I'm actually excited to work, I have a career, not just a liw paid hourly job.  You make your own decision, this is just my review.

A typical day at work - you get watched and judged like your in a highschool setting like your a child under microscope
What you learned - you learn great knowledge like working hard doesnt pay off because this company once they feel like they dont need you- they wilk make up anything to get you dismissed
Management - management are like children no prinicipal or values or respect - they just care abou there paycheck because your replaceabale  - management is like they were losers growing up that had no life so once they came to reality and started working when they got the title of "manager" the power they have is to dictate negative behaviours to others 
Workplace culture - like a cafeteria - management is nosey and dramatic culture - negative wicked evil place to be 
The hardest part of the job - management - because they have no respect to the workers - because there mindset is to bully you out of hob because you replaceable 
The most enjoyable part of the job - the gossip you hear that managers and owners are doing while working - like drinking - and narcotics 

Moneykeys culture has devolved quite a bit over the past 2 years. 
The company used to be really fun and there was a lot of focus on staff and appreciation was shown. 
But the structure has changed significantly in the last year and a half. 
-First they stripped our bonuses away. 
-Then they moved us to hourly from salary. 
-Company outings were terminated. 
-The company slowly became just another business focused on profits and not its employees. 

There is NO chance of promotion within the company. 
All positions from supervisors or managers or team leads are now hired from outside of the company. 

Management is distant and very confrontational. 
HR is segregated on another floor and very unapproachable. 
Almost all supervisors or team leads are under qualified having come from outside the company. Many agents know more then the people in charge of them due to being with the company longer.

Pros: good tech and training. Some Team leaders are great like J#$n and R###ne
Good hours
Consistent with benefits programs and incentives 
Good higher management vps and supe
rvisors 
Cons: 
No job security
Management does not train you again.
You learn and hunt for your own.
Over competitive as everyone fighting for loans to meet targets.
Too much focus on targets.
Low targets mean you're out.
Newcomers are always overwhelmed with pressure. Some experienced employees get away with all the procedures. Equality and integrity missing as if you're new, they'll try to crush you. 
If you're friend with TLs people will get away with a lot of things. If they make mistakes it's by chance. If you are not that familiar with them, you'll be under procedural conundrum as a business intent.


if you want to die of stress then this is the role for u to join.management is so bias and worst ever u would come across strict sales oriented role where u have to have 4 loans in a day which gets on to u management is the least supportive.they make u do 200 outbound calls and since the interest rates r so high no body would want to take this loan.i would say ride uber far more relaxing and easy then this stressful environment management has 0 knowledge and very least supportive  out there, they will stress u out so much its a warning for you people to join i worked 2 years and felt like it was like 10 years and i finally gave up and faced so many stress issues.

* I log on to ADP before I begin working
* Management clearly states their performance expectation to employees
* As long as I meet or exceed the daily target, relations with Management is good
* Employees that exceed expectations are recognized
* Food carts are delivered on all floors every week
* Our work attire is causal clothes, no suit and tie necessary
* I met people in the company that were promoted recently
* I log out of ADP after work

What can I say about this dark hole lol. Monkey key is like a high school. so much jealousy and petty drama. Go goodness sake people fight over a food chart yes a food chart that comes out once a week. They will tackle u over a bag a chips. Management is a disgrace,mind you things have changed. Put lots of politics. TLs want to be treated as gods and are only looking out for friends. The CS role is easy but the toxic environment is not worth a job this easy. Telecommunication industry is always the same but the people here are truly bullies.Hr doesn’t care they sit and talk about the agents. It’s a joke...get out while u xan

I used to work there approximately 3 years ago for a very brief period. The management is not very business savvy and the targets, whilst somewhat reasonable, overshoot the mark. The product is terrible, if you are considering a loan from these people it should be an absolute last resort. The only tiny saving grace this company has is that the coworkers are pretty cool and you can talk to them when you have some spare time in between calls which is practically never. I hated working on the weekend, but it was mandatory hence why my tenure there was extremely short lived. Unless you're desperate, I wouldn't recommend working there.

Propel is a great place to get started in the workforce. Lots of opportunity to learn how to work with a range of customers and get insight into how finance works. Its can definitely be fast paced and gets busy over the holidays but who wants to be bored. Helps the time go by. 

The management team is great and helpful. They are very supportive and provide direction on how to improve. I have also seen lots of people be promoted to different positions, but they are mostly more senior and high performers. Good opportunity for those who really want to grow and put the work in. 

Top Job Titles	Average salary
Customer representative 3 salaries reported	$18.25 per hour
Platform manager 4 salaries reported	$143,750 per year
Home solutions advisor 1 salary reported	$18.25 per hour
Customer service representative 4 salaries reported	$18.40 per hour
Team leader 3 salaries reported	$46,333 per year

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