cook

customer service representative

customer care specialist

kitchen team member

front of house staff

Rümi

ATCO Energy can work well as a short-term or transitional role, but I would caution anyone with long-term career ambitions to look elsewhere.

On the positive side, the hybrid schedule is a real perk, the benefits and vacation package are decent, and many of the frontline coworkers are genuinely pleasant to work with.

That said, there are serious structural issues worth knowing about. Sales pressure and micromanagement are constant, which makes the day-to-day stressful. Compensation is below market — base pay is mediocre and annual raises are minimal regardless of performance.

The biggest issue is career advancement. Promotions do not appear to be based on merit or objective criteria. Middle management holds a disproportionate amount of influence over who moves up, and there is a clear pattern of preferred candidates being selected, sometimes through interview processes that feel like formalities rather than genuine evaluations. If you don't have a relationship with the right people, advancement is very difficult.

Leadership accountability is also lacking. It's common to see managers disengaged during the workday, and communication from leadership often feels impersonal and formulaic — clearly AI-generated rather than thoughtful. Senior management seems largely unaware of the cultural and morale issues their own decisions create.

Overall, fine for a stable paycheque and an easy coast, but not a place to build a career.

Working as a Customer Happiness Advisor at ATCOenergy has been a mixed bag. On one hand, the benefits package is excellent, and I've had the pleasure of working with some truly great coworkers who make the job bearable. However, the positive aspects are overshadowed by a deeply toxic work environment.

The management here is completely out of touch with the dissatisfaction of their employees. There’s a constant promise of advancement that never materializes—a carrot-on-a-stick approach that seems designed more to keep employees in line than to actually promote career growth. It's incredibly frustrating to have your aspirations continually dashed by management’s lack of action and genuine concern for staff well-being.

The workplace culture is rife with negativity and a lack of transparency. The management’s false narratives about potential promotions and career development only serve to heighten the sense of disillusionment. Many employees feel stuck and undervalued, contributing to a morale that's far from ideal.

In summary, while the benefits are top-notch and the camaraderie among coworkers is a highlight, the toxic atmosphere and misleading promises make it hard to recommend ATCOenergy as a long-term career choice. If you’re looking for a role where management truly supports and values its employees, you might want to look elsewhere.

Being a start up company, there is very little opportunity for advancement. This is a great place to start learning about the industry and gain the knowledge as the training they provide is incredible. 

Team Leads are always willing to take the time to understand the strong skills you bring and help you develop other skills you may be lacking. 

When you do well in the call center they reward you with more work and do not financially compensate you for the extra work given. At times the extra work given to you as a reward has a negative impact on your KPIs (stats) and will limit your ability to move out from the current position. 

Overall it is a fun place to work and I really enjoy my team and leadership, but unfortunately being a start up company there is a carrot dangling in front of your face the whole time which you may never catch. 



Working at Rümi has been a transformative experience, defined by an outstanding culture and unwavering support. The company's culture is a standout feature, fostering a sense of camaraderie and collaboration that is both genuine and rare. The leadership's commitment to transparency and an open-door policy creates an environment where everyone is invested in each other's success.

Rümi actively prioritizes employee well-being, providing mentorship and encouragement that goes beyond the ordinary. At Rümi, I've found not just a workplace but a community that propels careers forward while nurturing a culture of innovation and success. I would absolutely recommend working at Rümi to friends. 

Have to give Rumi credit, they hire fantastic people. Every team member is kind, intelligent and generally fun to be around. 

Rumi is in a very chaotic state of being. It is lacking direction and focus. Leadership expects a lot from employees without giving anything back in terms of career growth, compensation, or advancement opportunities. Leadership prides itself on flexibility, understanding, and listening to employees when in reality they do the exact opposite of what the teams are telling them. 
While leadership is lacking and confused, the team members on the ground are hardworking and wonderful people to be around. 

What is the best part of working at the company?
The people... everyone is awesome. This is the first place I've worked and the people are genuinely nice. 

What is the most stressful part about working at the company?
Call center jobs are always stressful. Dealing with angry and frustrated customers is no joke.

What is the work environment and culture like at the company?
Conducive work environment. Culturally sound

What is a typical day like for you at the company?
We work 3 days at home 2 days at the office. I enjoy going to work because i am sure some goodies will be shared

Great company culture...people are welcoming and fun. Senior management is very down to earth and set the corporate culture which is a huge plus.  Employees are encouraged to bring ideas that help drive significant growth plans.  Work life balance is very much supported - hybrid workplace, dress for your day, flex time, and excellent company benefits package.  Those who successfully get hired by the company will not be disappointed!!!  

A typical day at work is answering calls, emails, chats, and spending time on Teams getting to know fellow employees. Management sends out surveys to get feedback but at times I don't know if feedback is heard. The hardest part of the job is at times you could receive coaching opportunities so much that it can feel like you're no working well. Most enjoyable about the job is the variety and the people. They foster a positive work environment where a lot of people feel welcomed. There a lot of opportunities for growth

What is the best part of working at the company?
Work life balance paid holidays, paid education and training.  

What is the most stressful part about working at the company?
Working with high process pressure in a live gas facility.

What is the work environment and culture like at the company?
Excellent management has a great attitude towards employees and safety.

What is a typical day like for you at the company?
Usually busy running the facility with some trading and meetings

Top Job Titles	Average salary
Cook 4 salaries reported	$19.00 per hour
Customer service representative 2 salaries reported	$43,000 per year
Customer care specialist 3 salaries reported	$47,364 per year
Kitchen team member 2 salaries reported	$21.00 per hour
Front of house staff 2 salaries reported	$18.00 per hour

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