Refresh Financial

Regardless of which department you work in, we all rely on one another to achieve what we need to achieve. Whether it is our teams working directly with our customers or our back-end systems working hard to improve the overall client experience, each member has a purpose and knows the impact their purpose has in both the client’s and company’s success. If anyone faces a challenge, they have both the tools and the individual support from their leadership to help overcome that challenge. If there is a challenge that many people are facing and there is no immediate solution, it is all-hands on deck to build the right solution, test it and roll it out with tracking systems in place to ensure its ongoing success.
As strong as we are operationally, we are equally intentional culturally. In any given week you would find yourself enjoying something sweet over a company celebration or enjoying a nice cold beer (yes, you heard me right, beer) during a Friday afternoon while enjoying the comradery of our Flex Space (there are usually some very entertaining Video Game, Ping Pong or Foosball games going on).

The staff at Refresh work hard, play hard and are constantly jumping in to help their teammates and clients.  The values at Refresh are legit - it's a company that started because of the vision of the CEO to help people  rebuild their credit, so they can rebuild their lives. It's nice to be part of something that genuinely believes in positive change and helps people to achieve that.
They are strong believers in promoting from within, with many opportunities for growth and change.  They offer many personal growth activities as well - Ted Talk Tuesdays, thankful Thursdays, Lunch & Learn sessions, Book Clubs etc. 
 The management team, starting with the CEO and beyond,  is very supportive and actively encourages and listens to input from staff.  I constantly see staff initiatives recognized and put into play.  
One of the best things at Refresh is the culture.  People work hard, but have fun doing it and are encouraged to do both.  There are many social activities, games, positive feedback and recognition for things done well, and a supportive group that believes in making a difference.  Because most of us spend more time with people we work with than our family, it's so nice to have the social aspect and people you like to work with and can have fun with. The positive culture here seems to attract positive people as staff. 
Refresh is beyond "a place to work", it's a place to be, to grow, to share and to learn.

I have been working at Refresh Financial for almost 3 months now. When I first started I was a little scared with it being a new job for myself. Everyone here made me feel so welcome, most of them asked me through out the week how everything was going if there was anything they could do to help me get more comfortable in the job. The best part of the job is the people that I work with. We are all one big family here, we are always working together to look out for our clients. 
The best part of the job is helping the clients. At the end of the day I go home and know that I have helped someone some way. Even if they didn't do the programs but just giving them more knowledge with credit. I don't really have any hard part of the job. Everyday is different around here, some days we are jam packed with tasks other days we are have a little bit more free time. I've learned so much at this job, before I worked here I didn't know much about credit or credit scores. I had 3 weeks of training and everyday I learned something new. They should really teach credit in schools. Everyday on the job I am still learning new things. 
Working at Refresh Financial has been the best part of my life, I love working here.

This is a honest review: 

Company leadership is very confused about their direction and is very good at acting in a positive way by avoiding answering the questions that matter, they don't know how to retain great employees and think it's because of growth but it's not. Both the director of HR and the coordinator have quit which is not good. Team leaders have no idea how to coach their staff to do better so they let them go, no advancement structure for people that want a career, no inflation or performance structure, very high expectations of work for little pay, very short term job where you should not expect a career. Most people leave lately after 6-12 months with the company. I wish I had more positive things to say honestly, free pizza every couple weeks is okay I suppose and feeling like you actually make a difference with clients is good on the short term but not long term as most people leave the company.

This is hands down the worst place you can work. The leadership team is the most useless thing I have  ever seen. they treat the team like trash. you ask for help to try and do better with your job and they will never sit down and help. they threaten your employment every single day if the team doesn't provide numbers. you ask for help and they do nothing the leaders sit on the computer watching Netflix and other things. this role i will not recommend but if you can get on the other side give it a go. DON'T DO THE SALES they are disrespectful, rude, will not help you even if you ask for it. I am still employed here last week they fired 5+ people for no reason. 1 by 1 everyone went into the side room and was terminated immediately. The team leaders provide no help and just keep demanding as they sit in their chairs with there headphones in. Please don't work here its the worst place ever. This is not a fun environment they make you feel useless they abuse there employees. STAY AWAY FROM REFRESH FINANCIAL

A typical day at work for me is to get to work, get my coffee, clock in and start checking my emails. I reach out to the clients that have email me over night and then I start making my calls to people who need help with their credit. I make roughly 70 phone calls per day. When I call these people we talk about what is going on that is hurting their credit and try to help resolve these issues. At the end of the day this job is rewarding because I truly do feel like I have helped them. The hardest part of the job is getting people to understand how finances and credit work. Sometimes I get some nasty people on the phone, but I have learned to shrug it off. The management here is good they have a lot on their shoulders but I think they will work it out. I really don't have many ill feelings but I think it may not be fore me.

If I were to describe working at refresh with one word I would describe it as depressing. I've never had a job where there has been so much unorganization, no management structure and just no structure at all. You will be constantly be looked down upon and not accepted by your co-workers there is a high high turnover rate and my tenure at refresh Financial there were no experienced agents over 3 month. That always shows what kind of company refresh Financial is. Be careful if you get a call back from Refresh they are a waste of time in my opinion nothing is stable and consistent. Your pay scale is also on the lower end for the sales side of things as well maybe under 40 grand a year and thats the top salesman working full time.  They will also fire you at will with little to no reason as well.

I love the culture at Refresh!  People seem to genuinely care about each other and are passionate about the mission of the company.

From the first touch-point and throughout the on-boarding process, the HR / Training & Development team was fantastic! They took care of the little details that would normally give new employees anxiety.  I was overwhelmed by the warm welcome I received and will forever remember the positive impression that left on me.  

Coming from a more established organization, I wasn't sure what to expect at a Fintech. I've been amazed at the depth of leadership, their innovative & agile mindset, positive communication, & commitment to their values.

I'm looking forward to a long & rewarding career at Refresh!

Refresh Financial is a place that truly cares about its employees. You're well trained, and taken care of. Your happiness as an employee is very important. Team lunches, ping-pong tables, foosball, and casual work atmosphere make this a really nice place to work. 

The work itself is face-paced, challenging and satisfying. This is a relatively new start-up and of course has some of the growing pains that come with new and fast-growing companies, but on the whole, it is well-run, and can adapt quickly to changes in the market. 

Highly recommend Refresh Financial to any new employee :-)

If being able to play foosball, ping pong, arcade games, wii on breaks, monthly spirit days, weekly Kahoot challenges & beer and wine on Friday isn't your thing, then Refresh probably isn't the place for you. If enjoying those things and working hard and being dedicated to the growth and success of a new, vibrant, growing company that truly is in business to help people is your thing, the Refresh is most definitely the place to be. 

I have referred several people to come work here as I truly believe in the work that we do and the culture we do it within.

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