business analyst

plumber

operations manager

leadership development program

hvac technician

Reliance Home Comfort

Management has little knowledge on equipment, almost none on how it is installed nor the time it takes to do so. Management is immature and talks behind employees backs to other employees. Nothing is in stock and installers are expected to spend multiple hours on day of install to get said items. Sales are completely useless and have no idea about any aspect of their job and creates more work for everyone else while still being paid the same amount of money. Multiple occasions where customers have threatened sales personnel when installers arrive for multiple reasons. Some of these reasons include being pushy, not being able to speak or understand English, insulting previously installed equipment in customers homes ect...  Installers are constantly saving jobs for reliance (sales reps) and are not compensated for doing so. Given broken tools to do jobs which both don't work and are a safety hazard. Hiring both installer's and service techs not mentally or physically equipped to do a proper job. Reliance likes to hire those with a single ticket to do multiple trades or no tickets in order to pay as little as possible. Not disciplining staff members for being high on duty while operating a company vehicle. Shop boy is lazy and has no working knowledge of any trade and therefore is incapable of doing the job and creating work for everyone else. Shop boy some how is able to dictate what little she does to management and forces the skilled educated tradesman to do even more. Paid overtime is a bonus seeing as you have to do so much more work then what your job description is and extends your day significantly. They also like to screw up a job the day before, not say anything and have you come in just to send you home first thing in the morning. That is how much they care about you and your personal life. Both management and sales reps consistently sets people up to fail by lack of knowledge and complete ineptitude. Paperwork that is supposed to indicate what the job entails, what material is needed, what type of equipment is being installed is rarely available in its entirety or even on time for that matter. Sales reps/office admin can't even get the customers address's done properly. Alberta Industry Training (AIT) has visited reliance Calgary multiple times due to COMPLIANCE issues. This should help identify the type of scabby process's that they like implore/demand you to do. If you're a pretty USELESS individual and your character is questionable at best, this is the place for YOU! If you have a healthy work ethic and you are capable of doing what you went to school for, I suggest looking elsewhere for employment. Don't let them persuade you with how they are a 500 million dollar profit a year company blah blah.. They do that on the backs of their employees while lying to customers. Do every small business and customer in Alberta a favour by not getting yourself involved with these scam artists! Hopefully we can kick them back to Ontario where they belong!

As a content manager at Reliance Home Comfort, I can wholeheartedly say that it has been an absolute pleasure working for this exceptional company. From the moment I joined the team, I was greeted with warmth, support, and a true sense of belonging.

Reliance Home Comfort truly understands the value of its employees and their well-being. The company's commitment to fostering a positive work environment is evident in every aspect of its operations. The management team goes above and beyond to ensure that every team member feels valued, heard, and appreciated.

One of the standout aspects of working at Reliance Home Comfort is the strong emphasis placed on professional growth and development. The company provides ample opportunities for employees to enhance their skills, whether it's through internal training programs, workshops, or access to industry-leading resources. This investment in employee development not only benefits individuals but also contributes to the overall success of the organization.

The collaborative culture at Reliance Home Comfort is unparalleled. Teamwork is encouraged and celebrated, allowing for a seamless exchange of ideas and expertise. The open-door policy means that everyone's voice is heard, regardless of their role or position. The sense of camaraderie among colleagues fosters a supportive and motivating atmosphere, making every day at work enjoyable and fulfilling.

Moreover, the company's commitment to innovation is truly inspiring. Reliance Home Comfort embraces cutting-edge technologies and constantly seeks innovative solutions to provide the best services to its customers. As a digital content manager, I am empowered to explore creative ideas and implement strategies that push boundaries, resulting in a dynamic and forward-thinking work environment.

Lastly, the company's dedication to making a positive impact in the communities it serves is commendable. Reliance Home Comfort actively engages in philanthropic initiatives and encourages employees to participate in various charitable events throughout the year. This commitment to corporate social responsibility instills a sense of pride and purpose among team members, fostering a strong connection between the company and its employees.

As a happy team member, I highly recommend Reliance Home Comfort as an employer. It offers an exceptional workplace experience driven by a supportive culture, professional growth opportunities, innovation, and a commitment to making a difference. Joining the team at Reliance Home Comfort has been one of the best decisions of my career, and I am excited to be part of its ongoing success.

PLEASE READ - THIS IS NOT AN UNDUE ANGRY RANT
What started out as a job filled with opportunity and learning experiences, gradually crumbled into an oppressive, numbers-driven, stress-inducing nightmare.  Management - Employee relations have deteriorated since the company was purchased overseas in 2017.  The union is completely hands-off, and the current CBA gets disregarded and ill-interpreted daily to the advantage of over-pressured management.  The employees then suffer the stresses of management, which in turn spins the revolving door of employees.  If you have an opinion, you WILL BE FORCED OUT.  After 5 years of training new hires, performing as a top employee, and being voted in as a union steward by my peers, I was forced to leave.  I "had the carrot dangled" of promotion on several occasions, just to be overlooked and at one point watched a JUNIOR helper (that I got hired) surpass my earning potential and get an apprenticeship before me.  This was explained to me as "unfortunate" due to the push on sales and growth in a specific division (furnace installs) that I was not given the opportunity to be part of... "another opportunity will come around" I was told.  It's been 2 years now, and nothing - while I watch a JUNIOR (also a friend of my daughter and a kid that used to hang out at my household)  get on his way to earning more than me.  Now I get to start at the bottom of a different cpompany thanks to Reliance.  The whole outfit is a joke and is trending downwards rapidly.  If you're looking to start a career in HVAC, DO NOT WORK HERE.  If you don't like to work and not get paid for your time, DO NOT WORK HERE.

My typical day consisted of taking the leads of new customers and going out to their business to see what was needed for there HVAC application. I also starting the process of sizing up the building for what there needs were and setting up a contractor site visit to get excess costs of the job and submitting a rental quote and also a purchase quote of the equipment that was needed. What I learned was that I bring a quality of customer service second to none, that I also have the skills to close most of my sales calls as I do love working with different people and getting the customer what they need at any given time. The management team at Reliance were very friendly but they did not offer me training that was needed to sucessfully do my job properly, my co-workers were very helpful in helping me in anyway they could when they had the time to do so. The hardest part of my job was setting up the site visits with the sub contractors that Reliance used, there were a few times when the contractor could not make it to a site for a couple of days and this made it very hard to get the customer a rental/purchase rate for them in a timely fashion. There were also very late nights that we ended up working due to the nature of the business as most of our customers were running a business and needed to know these rates before proceeding with the contract. The most enjoyable part of my job was meeting with new people and helping them resolve their HVAC issues and getting them back to worrying about their business and not their heating issue.

I’ll assume they’re always hiring because management lets people go for petty reasons or it’s just not somewhere a lot of people want to stay. You have 2 weeks to be accepted to their friend group or they’ll make up a reason to get rid of you. Worked with them for 3 weeks, when I first started the plumbing manager gave me a paper to go get work glasses paid for by the company. Every time I would go out with someone they wouldn’t let me do any work when I tried or there wasint enough work for two people, one guy I was with even jokingly stated to another worker “I don’t let him do anything” same guy they were going to for reports about me, they would then use that to go tell the manager I’m not ready to be alone. After 3 weeks the manager let me go because “she didn’t like how long it took me to get the safety glasses, and her guys said I wasint ready for my own truck” would not recommend investing a plumbing license with these guys, they all act like their friends but everyone’s competing with each other. The best companies after 3 weeks will tell you the real reason if there is one or will give you a warning to go get the glasses and try to do more work to prove yourself, Good companies don’t replace you because you took too long to get some safety glasses and even if that wasn’t the real reason if you couldn’t tell me the real reason it probably wasn’t a good reason. There’s a reason their always hiring. 

A typical day at work in a modern office setting often involves a mix of individual tasks and collaborative efforts. Mornings typically start with checking emails and messages, setting priorities for the day, and perhaps attending a brief team meeting or stand-up to align on goals and updates. Midday might include focused work time, meetings, and possibly a lunch break with colleagues. Afternoons often involve continuing with project work, touching base with team members for updates, and wrapping up tasks.

From this routine, what I believe you learn most is time management and prioritization. Balancing multiple responsibilities, responding to urgent matters, and maintaining productivity are key skills developed in this environment. Additionally, communication skills are honed through constant interaction with team members, management, and sometimes clients.

Management plays a crucial role in shaping this experience. Effective managers provide clear direction, support, and feedback, fostering a productive and positive work environment. They help navigate challenges, offer professional development opportunities, and recognize achievements, which can greatly enhance job satisfaction and performance.

Workplace culture is another significant aspect. A positive culture promotes collaboration, inclusivity, and mutual respect. 

A typical day at Reliance Home Comfort starts with a repetitive and unproductive morning meeting, consuming nearly two hours without adding any real value. These meetings often consist of the same discussions, making them feel like a daily exercise in wasted time.

Once the sales manager has finished speaking, the day officially begins—only to discover that the best leads have already been run and lost, typically by individuals with close ties to management. When this is brought up, concerns are dismissed, often with gaslighting tactics, and employees are made to feel as though they are imagining things.

The Alberta management team is riddled with favoritism and unethical practices. Even when clear misconduct is uncovered, accountability is conveniently placed on a scapegoat rather than the actual offenders. The culture among sales representatives is equally toxic, with colleagues undermining and even attempting to get each other fired—sometimes through outright dishonesty.

Overall, this is an extremely unhealthy work environment with a deep-seated culture of corruption, favoritism, and backstabbing. Prospective employees should approach with caution.

I have been with Reliance Home comfort for 2 years now and truly have had the best time of my life.  I have come to recognize that Reliance is always looking for ways to improve the Customer Experience and be the best and the only choice for consumers today.  We have an amazing team from the top down and I believe that these collaborative efforts are showing in tremendous growth and opportunities for employment and $$$$$.  The pure enjoyment of helping people with their needs also comes with some tremendous earning potential.   We work very hard but we get compensated better then any Sales job I have had or yet to hear of.

I have been in the Sales industry for over 20 years and have found this to be the most exciting and most diverse job I have ever experienced.  We get to enjoy the roads as they are our office and we get to explore some beautiful parts of the country for free.  We also have a different scenario in front of us at every home which can be quite exciting and challenge the best of us to always be learning.

There is no doubt in my mind that I will finish my career with this awesome company. KUDOS Reliance and Thank you for having me as a part of your team.  

Spent 2 years here, as a plumber.  They sell protection plans to people and your job is to to into their house, look at plumbing problems and then inform the Customer that their problems aren’t covered on the plan, and then quote them astronomical rates to repair.   Other people you work with are good. Union is the most useless thing I have ever seen.  Management will lie to you about bonuses, only pay when it is convenient for them.  Management is ridiculous, I’m pretty sure they get more money based on how many people they screw over.  The saying goes “if it came out of a managers mouth, then it is a lie”.  They sell equipment to people that don’t need it. In my opinion this company should be sued out of existence.  The workers are the ones keeping the company afloat, they end up caring and the customers get taken care of, somewhat.  Would recommend avoiding this place like the plague, unless you are a salesperson with a plumbing license and love being lied to in a never ending fashion.  Oh and the 4 day week is nice, but not when you have to work one weekend day, changes your life completely.  And your days off suck because you can’t stop thinking about work, the emails never stop coming in. And they ask you to work your off days every week when things are busy, but send you home early when it’s slow.

I worked at this company for four years, and unfortunately, my experience was disappointing, especially after earning my G2 certification. Promises regarding career advancement, such as the AC apprenticeship, were repeatedly made but never fulfilled.

During my time there, I encountered several managers whose leadership style often felt unprofessional and lacked respect for workplace ethics. The work environment prioritized output over employee well-being, making it difficult to maintain a healthy work-life balance.

I found that voicing concerns was challenging, as HR seemed more focused on supporting company interests rather than addressing employee issues. In my experience, new hires in the trade were often overworked, and the pressure sometimes escalated to situations that felt unfair or even threatening.

I also faced situations where I felt my religious rights and career development were overlooked, which added stress to both my personal and professional life. Ultimately, I realized this company was not the right fit for my long-term growth and well-being.

I hope these clowns can find a job where they belong in the circus.

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