Rogers Call Centre

A typical day's work at the Rogers call center includes back-to-back calls, sporadic coaching sessions with team managers, and occasional, short online training videos. The calls received are very diverse, which prevents boredom. Team managers are kind, supportive, and do their very best in the little time they have for you. 
The training of new hires is both long and for the most part useless, barely touching the actual skills and knowledge required to perform the tasks that will be expected. The real training is done on the go, at the expense of the customers. This creates highly stressful situations for the employee, and frustration for the customer. The systems are numerous and the procedures to follow complicated and unclear, and the agents are expected to support an unreasonably large and ever increasing range of products, as well as other job titles, to avoid having to transfer customers' calls to other departments. Which means a good portion of the cases are repeat calls from exasperated customers fixing previous agents' mistakes. 
Large bonuses are offered every month, but the system to evaluate deserving specialists is unreliable. One month you're the within the best of your group, the next, the worst. 
This is a good job for someone who can be very independent, who manages not to take it to heart, and is ok with doing a bad job sometimes. Someone who can multitask (talk to customers, type notes and decipher complicated procedures simultaneously), can tolerate long periods of stressful work, and doesn't mind a disorganized work environment.

A typical day at Rogers consisted of answering phone calls and resolving customer issues as well as providing customer service. I learned how to use a switchboard and upsell. Management was very stern and uncomfortable to work with at times. My coworkers were nice people to work with. They were very helpful and kind. The hardest part of this job was dealing irate customers. The most enjoyable part of this job was bring able to have my own cubicle.

Working as a call center agent is hard work. Typical days consist of multiple people calling with concerns with their bill as well as other aspects of their accounts. The co workers and management were friendly and helpful I never felt out of place with them. The hardest part is the stress of the job this includes back to back phone calls and trying to help the customers as fast and effectively as possible.

They play favourites and put supervisor against supervisor. It's a very toxic workplace. Everyday you come in getting agents to sign documents that were unattainable in the time period required.

I have worked there a long time and I made a lot of money with the hard work and deadication I have put in. If you come into work on time and put the time and effort your will make a lot of money as well.

Everything is based on sale, no matter if you know a thing about fitness or not, you're welcome if you can manipulate people to sell them their expensive personal training packages and hook them up for longer period.

i was a control center operator employed with G4S Security. I was responsible for the fire alarm monitor and also issuing card access to employees to access the building.

typical work day: 10hrs (compressed shift)
workplace culture: amazing 
hardest part of the job: call volume 
most enjoyable part of the job: everyday was something new (new employee, new tech, etc)

It's a wonderful place to work!
Great energy, great team leaders, training for new hires is informative and fun. They set you up for success.

A great job with great pay, benefits and workers. Very enjoyable. I learn a lot everyday and continue to growth. Has a lot of room for promotion.

Working at Rogers Call Centre: company overview and reviews

Rogers Call Centre

Rogers Call Centre ratings

Salary satisfaction

Job seeker tools

Employer Tools

Browse

Stay Connected