customer service representative

route driver

warehouse operations

operations supervisor

repair technician

Ryan Vending

While ultimately fun, and challenging place to work, with plenty of great coworkers. Management at Ryan's is the obvious weak point, the company is insanely top heavy, with the coquitlam location having 4 managers, and 2 supervisors for 10 employees. Constant issues with communication as management cant seem to speak to each other, each one with seperate ideas for how the job should be done. Morale at Ryan's is a roller coaster, with one month where everyone has no complaints, to the following month where the entire company, minus management gripes and complains for hours on end, all coming to the same obvious conclusion about how things should be resolved. But never stepping up as a team and telling management together whose to blame, or what to be done.

Generally understaffed, and overworked, it's certainly a tough environment. But when morale is high, there's a lot to offer. But dont expect much of a thank you for any hard work, going above and beyond is rarely recognized, management tends to only view faults. Do thirty perfect things, and one mistake, you likely wont live down the mistake.

Ultimately as a CSR at Ryan, so long as you show up, and fill machines it's not that bad of a job, but there's certainly plenty to be desired.

A typical day at work:
I spent most of the day restocking vending machines, collecting cash, and making sure everything was running smoothly at each location.

During my time here, I learned how to manage my time better, stay organised, and handle small challenges on the go.

Management:
The management team was supportive and easy to talk to, they always made sure we had what we needed to get the job done.

Workplace culture:
The environment was friendly and team-oriented. Everyone worked hard but also looked out for one another.
Hardest part of the job:
The most challenging part was keeping up with multiple stops in a day, especially when machines needed unexpected maintenance.

Most enjoyable part of the job:
I really enjoyed meeting different people during my routes and seeing customers happy when everything worked perfectly.

Flexible hours, start your day early and finish early, beating most traffic. 
Job is straightforward, but if a learning curve but fairly easy to pick up. 
Direct supervisor is great at not overloading you when starting out so you get the hang of it. 
Route schedule feels balanced, and communication and feedback is welcome and encouraged from management. 
You will know everyone's name as they are small teams but will mostly see then in passing, as it is a solo job for the most part. 
Driving your route, filling machines, diagnosing issues, and cleaning are your main tasks throughout the day. 
Not having someone attempting to micromanage you throughout the day is a big bonus if you value freedom. 
Overall this job isn't for everyone but if you are organized and willing to learn this is a great job. 


Inexperienced careless management..micro-managing attitude...they don't care much about their employees ( actually they never did as they are so used to people quitting "en masse" ..... you work faster,they give you more to do for same pay...you slow down because of that, they lecture you....high employee turn-over rate for too many reasons to list.... too many owners to deal with over complicating things.... friendly fellow employees if they stay long enough......quitting employees are not immediately replaced ( to save money I assume which means more money in pocket for all owners at your expense ) and workload is shoved over to remaining employees until they quit too...proper training only promised but never given as they are always short on staff but refuse to hire accordingly thus you will be told after a few days, that you are ready to go on road...

good job for a short time...not recommended for long term

After 16 years and counting with Ryan Company I can say that I’ve enjoyed my time working here. I like working for a local family run business where I have developed a good working relationship with the owners and don’t feel like I’m just a “number”. Being in the service industry I enjoy getting to know customers and developing positive relationships over time. I have independence in my role and flexibility in setting my own start times. I like having my OWN route and like treating it like my business and have some freedom with some product decisions etc. With a busy work schedule, I find that the time flies by – added bonus that I get a lot of steps in keeping active. The work is not too hard on the body. Something I can see myself doing right up to retirement:)

Nice company to work for. Reasonable expectations, variety of tasks to do makes the work interesting, fast paced and enjoyable.  Great local company with a family feel and good values.  The work can have its ups in downs in demands and complexity with many clients and multiple branches. If you like to be busy and have autonomy in your work you will find it very rewarding.  Currently really nice team in place, everyone is working towards positive changes.

I love working for Ryan Co.
I learn new things everyday.  
The management team is always supportive of my professional and personal life.
My daily routine is constantly changing, I am constantly doing doing tasks, in different location.
I can be doing computer work one day and building micro markets the next, it is constantly changing.

Work is hard on your back and knees. 
What is the most stressful part about working at the company?
Full of jobs to be done in limited times.
Manager and Supervisor will expect you to do more than you can on your shift, due to their need to save money for the company.
They have a Good insurance.
They don't want extra hours even if your schedule deserve it.

As a CSR be prepared for being treated poorly and yelled at by customer and taking the blame for underskilled management,be prepared for long days with minimal pay and expectations that are impossible to meet, the more you demonstrate a desire to work the more you have to do, never get increase in pay when obligation changes, only more work to do, I will never recommend this as a good job to anyone,

I enjoy what I do on a daily basis, and on the days that are hard I am well supported by my team. I am empowered to do my daily tasks and leadership is always open to my suggestions on how to make things better and make me more successful in my role.


Top Job Titles	Average salary
Customer service representative 1 salary reported	$43,300 per year
Route driver 5 salaries reported	$43,620 per year
Warehouse operations 2 salaries reported	$20.75 per hour
Operations supervisor 1 salary reported	$66,000 per year
Repair technician 2 salaries reported	$47,000 per year

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