assistant general manager

operations manager

manager on duty

store manager

operations supervisor

Sky-Zone

Hours are very flexible, however, take that as you will. They have a great system where you can see what shift you and everyone else have and you can trade or drop shifts easily after managers have approved your request. The only annoying part regarding shifts that I faced was the On-call shifts. As a court monitor, I learned how to be a leader, control groups of children/adults, and enforce rules. A typical day includes rotations every few hours where you will need to supervise different areas of the park. Management is pretty chill but sometimes a little unfair (personal opinion), some workers can get away with slacking while others don't. I always did my job well, perhaps I did more than my job because other Court monitors were chatting and not doing their job properly. Workers are fairly easy to get along with, most are in either high school or post-secondary. The hardest part of this job is staying calm, let me repeat that, staying calm. Most hours tend to be very busy and it's absolute chaos: from loud music, to kids yelling, to stubborn customers, to even stubborn parents that will try to argue with you just because you are doing your job properly and making sure their kid is safe. Unfortunately, this is to be expected and be prepared to accept it and find calm in that chaos. If you are a strong-minded outgoing person, you can do well in this job. The most enjoyable part of this job is usually late hours when it's usually less busy and when mostly adults are jumping. Besides that, I also enjoyed the Cleaner shifts occasionally, which was very straightforward and chill. The best benefit of working here is that you get FREE JUMPING! Anytime you want, when you aren't working. 

A Typical Day at Work:
Shifts at Sky Zone were short (around 3.5 hours) and involved monitoring trampoline areas, cleaning, and enforcing rules. At the end of the night, everyone was assigned cleaning tasks, but the workload often felt unevenly distributed.

What I Learned:
I gained experience in customer service, patience when dealing with guests, and how to advocate for myself in a challenging work environment.

Management & Workplace Culture:
Management was inconsistent, and favoritism played a big role in how shifts and tasks were assigned. One of the managers in a leadership role frequently ignored responsibilities, made work stressful for employees, and created an environment where some workers were unfairly favored over others. Another supervisor would clock employees out early without telling them, leading to confusion and frustration. There were a couple of fair managers, but overall, leadership lacked professionalism and organization.

The Hardest Part of the Job:
Dealing with unfair treatment from supervisors. If someone called in sick, instead of finding proper coverage, another employee would often be forced to stay later with little to no choice. The workplace felt more stressful than it needed to be due to management issues.

The Most Enjoyable Part of the Job:
Some coworkers made shifts more enjoyable, and I appreciated the opportunity to build customer service skills in a fast-paced setting.

Overall:
The job itself was straightforward, but poor management made it frustrating. If leadership was more organized and fair, it could be a much better work environment. This review is based on my experience several years ago, so things may have changed since then.



A typical day at Sky Zone would be coming in, acknowledging management team in our office, and saying "hi, how are you" to the rest of my team. I interact with wonderful guests, give them all required information, and more, to make a great purchase to ensure that they have a great experience with us. I have learned how to work with different customers; language barriers and disabilities such as autism or down syndrome. I have also learned how to handle work with school, how to give guests a great experience, awesome customer service, work with kids, and how to work quickly and effectively in each different department. The management team was awesome, I knew that I had a strong management team to rely on for any problems that I came across, they did as much as they could to make every team member feel involved. Team members were very friendly and welcoming. The hardest part of the job was dealing with upset costumers, but all team members had the experience and customer service skill to make sure that they ended up leaving with a great experience. The most enjoyable part of the job is the interaction with the kids. We make sure that all guests feel wanted, and that parents and kids leave very happy and them wanting to come back. Sky Zone Vaughan is rated second in the world for customer service.

The environment is welcoming, its very fast-paced, busy and at times stressful. I learned that you need to have an open-mind, positive vibes and even if your having a bad walking into this workplace would help you forget. The management has been up and down, but that's like ever job, they all keep a smile on there faces. I know that if i have an issue i can go to the management team to help me solve it. The workplace culture is very young, the energy is very high but at times very calming. The hardest part of the job would be to accomplish areas they want you to accomplish with little explanation on how to do things, the change of rules is very frequent and could be explained more. The most enjoyable part of the job is greeting and see the children's facial expirations when walking in for the very first time. Just being part of this team is a enjoyable part of attending this workplace everyday. Every workplace has negatives, you just need to walk in with a positive attitude, confidence and the goal to make the negatives into positives.

Okay, I worked here for about 4 months so I fairly know what I'm talking about. They give away small promotions so easily which might be a good thing but it makes everybody so competitive and instead of having a sense of teamwork in the workplace everyone becomes toxic and looks out only for themselves... Creating a pseudo highschool environment. Which I guess could be expected since you'd be working mostly with teenagers which is to be expected. So, I'd say its fairly decent for a part time gig but if thats not what you are after then stay away

PS. their policies are so bad to their employees. they make you work bare MINIMUM, so you dont get paid breaks, or breaks at all. you only get one if you work 5 hours 30 minutes (because its required by law) and they barely give away shifts that last longer than 5 hours

As soon as you get to work, check emails & voicemails, set up for events that are happening that day, make sure jump stickers are printed and ready to go. Do warm calls on free time. Throughout the day you will be booking events and taking deposit. Make sure payments are all completed and finalize it.
 Party pros check in with you at the end of the day to check their rooms to make sure it's clean. Also some days you may need to help set up the party room. 
If closing prep for weekend & future events, 

Majority of people who are working there want to leave but need the money. Management is horrible. Very unprofessional. They swear and talk about inappropriate things to their fellow staffs with kids around. They judge people a lot and let their personal problem and opinion come in between the job.

Great for students because you cab easily give away and take others shifts. You're working with mostly high-school and uni kids so the environment is very lighthearted and management is also easygoing (with the people they like). There is definitely favoritism, and you will have a good experience if management likes you. Otherwise it's horrible bc they just make you feel bad and say stuff for no reason. YOUR FEET ABD BACK WILL HURT in this job bc you stand the entire time AND MANAGEMENT WONT LET YOU LEAN AGAISNT THE WALL. Also they don't respect set breaks, they WILL move your break around and you can't do anything about it. Also, the pay is really bad, especially if you're under 18 bc yoire getting STUDENT WAGE which after all tax cuts goes to around 11 dollars an hour. Not worth it. 

A typical day at work mostly involved keeping guest happy and excited. Occasionally, it meant stopping certain guests from getting too upset. I learned a lot about handling people and customers, coordinating with team members, and keeping such an active environment running smoothly.

The management was always excellent there, and most of my peers were fun to work with and keep around.

The hardest thing was always telling people when they have to leave, or stop doing something they're enjoying for safety reasons. It sucks to disappoint people, but it has to be done sometimes.

The most enjoyable part was, without a doubt, when the younger kids had to leave and they'd shower you with praise, thanks, and good byes. Warmed the heart!

I love coworkers they are fun and helpful. Management at Toronto location is terrible. They put staff down and never commend them when they have done a good job. They threaten staff into being afraid all the time. General Manager even planned a meeting with staff asking if a previous employee was saying bad stuff about Skyzone. Not only is thst not ethical but stupid as we were friends with this person. Huge turn over here mostly cause management targets employees then fires them. Don't want employees working long here as they feel we will get too comfortable and do something wrong. I have been here almost 1 year and I see how they treat employees thst have been here a long time. I have watched 6 people get fired for stupid stuff in the last 5 months.management has no loyalty to the staff.not a motivating place to work.

My experience working at Skyzone Kitchener was OK. The hours are flexible. The  job is alright. You basically have to stand there and ensure people are jumping safe. It really improves your communication skills. However, the managers are not the best. They have favorites and if you are not their favorite even though you just go ad do your work the they will find a way to get rid of you. Skyone managers are very bias and they are not as welcoming. It is a judgmental place. But the work itself is good. People are friendly and you get to experience different skills.  The hardest part of the job is some adults/parents are not very open minded so you do get yelled sometimes by parents. Overall, it is a laid back job but the managers are not the best people to work with.

Top Job Titles	Average salary
Assistant general manager 2 salaries reported	$53,500 per year
Operations manager 1 salary reported	$57,500 per year
Manager on duty 1 salary reported	$20.50 per hour
Store manager 1 salary reported	$55,000 per year
Operations supervisor 1 salary reported	$23.00 per hour

Working at Sky Zone: company overview and reviews

Sky Zone

Sky Zone ratings

Popular jobs at Sky Zone

Salary satisfaction

Job seeker tools

Employer Tools

Browse

Stay Connected