T-Lane Nation

The pay is ok in most cases except when it comes to hauling anything oversize. The sales team obviously has no clue when it comes to oversize. The girl that does the permits for the oversize loads obviously relies on google maps for routing which absolutely does not work. They also guess at weights instead of allowing the driver to weigh for overweight permits. The final straw for me was when I had to reroute myself which was totally against the law or wait for 2 days. One time I was asked by dispatch if I would haul an oversize from ontario to alberta without a permit. when I said only if T-lane paid any fines I might have got and I required it in writing. That plan was kiboshed immediately. Very poor communication from dispatch and to much communication form the girls Tim hired to call the drivers every day to see how things are. Extremely high driver and owner operator turnover. Also the industry standard is for owner operators to know what the rate is for the load they are about to haul. For some reason T-lane thinks they are above this and will not give the rates and when they do after jumping through hoops to get a response it is just some made up number and not the real rate. Honesty and good useful communication would go a long way here.

I have worked at T-Lane for the last three years. The industry can be fast paced at times, the good part about T-Lane is the expectations during these times is clear and extremely fair. My day is in my own hands with upper level goals to reach, how I get the task complete is up to me. The culture is based on the company’s core values, most notable putting the customer experience first, T-Lane treats all staff, drivers and vendors as customers in addition to the actual customer. Because of this I feel my voice is heard especially when I have an opinion to give. I am encouraged to change processes if they seem broken. The most enjoyable part of my day is driver interaction, I have them in the office reviewing jobs and providing feedback on their statements. This transparency is encouraged by the owners and is a great tool to enhance the customer experience of our drivers.

We supplied a lot of our own work supplies that should have been provided by employer, I had to fight for a fair wage, I still haven't been paid back for wages due to unorganized payroll and management, I had to explain to management about labour laws, we had to constantly correct mistakes made by management and dispatchers, we were thrown into situations without any information setting employee's up for failure. 

I am not a sour ex employee even though it may look that way. I am just simply explaining the experience I had while working there for almost 2 years. I feel it is important for companies that are operating like this are exposed for the way treat employees and conduct business so that other hard working men and woman don't have to go through the same issues I unfortunately experienced.

Great team atmosphere and they promote it greatly. Every day they break for 2 body breaks in the office to get people engaged and relaxed as it is very fast paced work. 
The business has done very well and did great during COVID times. There were people let go who did perform up to standards and there were drivers who left who did also not work well in the team. 
Dispatch is always most concerned with making as much money as possible for the drivers and ensuring that they have everything they need as they drive. Everyone cares. 

I can only base my review off my time with this company, it will be different for everyone. The Edmonton office is full of great people, but has slowly become toxic with "company spies" reporting everything to management. Communication between branches, departments and between management and staff is beyond terrible, however, owners and management will micro manage your day, so just work hard and keep mouth shut. Company uses the "under promise & over deliver" moto for their customers but is constantly "over promise & under deliver" to staff.

T-Lane is like one big family, we work together, we collaborate together, everyone is encouraged to express their ideas, be creative, to think outside the box.  We have great tools in place that enable us to learn about each others job and how we can help each other.
We have fun together!  We break every morning for exercise and every afternoon for a game and for a moment, if you're having an especially busy day, you really appreciate that mental break to relax, have fun and laugh with your Team! 
There is no I in Team....neither is there an I in T-Lane :)

•	Clerical duties, including multi-line phone, typing, copier, fax, filing and maintaining records
•	Communicate consistently and effectively between management, employees and customers
•	Keep front office clean and greet clients while assisting their needs and making sure they are directed to the correct department for business needs and meetings
•	Continually strive to develop positive customer relationships by providing outstanding customer service

I spent alot of time here there is no appreciation for there drivers the owner feels they are a dime a dozen they don't care about anything but money there is no ot very minimal benefits and the equipment is not well looked after it got so bad that we couldn't even get new belts for tieing down loads safely so I moved on also the owner is extremely difficult to work with and has no idea how to do the job himself its really pathetic

A few bad eggs do not change the experience for most at T-Lane. I have worked for some bad micromanagement in my day and can honestly say I haven’t once experienced that here. From day one I was treated not like an employee, but a family member. Can honestly say, even on the bad days, I would pick working here over anywhere else! 

  Been hear  6 years the place has really  gone down  hill,  lots of turn over in office 
The current  dispatchers and Management  Team all lie to the drivers. Money isn't always what its supposed  too be, owners wife chips away at the rates .
So much dishonesty against  the team.
But don't you dare lie to them. 
Lots of empty miles no money  .  Mission dispatcher lies thru his teeth.  Worse dispatching.

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