truck driver

specialist

anti money laundering analyst

TD Canda Trust

TD likes to make employees  compete against each other for bonuses, promotions,  contests &, worst of all your schedule. 
Schedule changes yearly,  regardless of your tenure. You are ranked based on your annual performance 
& you bid for your schedule, then pray you get one remotely close to something that will fit into your life. 
TD will not permit you to work in office,  even if it is recommended for your health. They won't "incur the expense" is the company line.
You will be monitored,  coached & micro-managed on your results & metrics. 
Although the high pressure  sales tactics & requirements have been removed, we are now strictly monitored for talk times, compliance,   availability, calls/hr & "web products".
It is monotonous, frustrating work when the WFH systems are constantly failing (several times/day) but these technical fails are not considered when tabulating your preset goals. It's hard to be available when the technology is failing.
No compensation for the added expenses to work from home even though it is forced. 
Bonuses are paid annually  now, not semi annually, so much less paid in bonuses.
Team leads are chosen based on their ability to hit goals, not on experience.  Many of my managers have had little to zero management experience or experience in my department, but they are supposed to be there to " help me". The position is simply a stepping stone for most to move up & move on in the company. Managers  change constantly & it is very unsettling.  4 managers in one year is really difficult. 
I have been with the company for 15 years & seen many changes  it has gotten much better without  the high pressure sakes expectations, but it is still a very competitive environment.  But now you are sitting at home alone, trying to complete  with people  you have probably  never even met. My current  manager is a stranger,  never met him. 
I would not allow my kids to work here. TD uses you up, breaks your spirit & spits you out. They do not care about employees, despite their claims. Every  company says the "right things" to sound inclusive, compassionate & caring. Large companies, especially  banks are really just looking to make more money. They make BILLIONS/year & put very little of it back into their employees.  

At TD you deal with a high amount of calls per day.  Most customers are angry or trying to get you to cancel fees they have been charged.  It is a target-heavy role on everything from sales to calls per hour to compliance. Everything is timed and recorded, even between calls.  Customers can be very nasty and disrespectful to you when they don't get what they want, but you cannot respond to it without risk of discipline.  You have to say no and take the abuse and when they ask to speak to a manager they get what they want.  Most people can take the abuse for a while.  This job messed me up for a bit and I'm a pretty even keel person.  Scenarios run through your mind after work over and over.  It's a very high-pressure role that they try to make sound like it's a great working culture.  There is a reason why they are constantly hiring.  I trained in several departments and in most cases of the 30 or so hired most had left within 3 months, maybe one or two left. I was one of the ones that hung on for a few years. It used to be a good place to work, but analytics has ruined it for most people.  They don't want long-tenured employees as they offer a pension they don't want to pay. Most banks operate similarly.  Sales are king, people are replaceable.

Wotking at a bank gives its own challenges and rewards, but when it comes to working with the public and their money.. People get angry and they get angry fast. TD wants to help people when they can but unfortunately not everyone can be helped and that leaves alot of angry people who come at you.  The hardest part about this job is dealing with customers who are downright impossible to please, meeting sales quotas (that realistically are based on pre-approvals, so you cant meet your goals without them.. So its down to luck on who you have in front of you) 
If your with the right group of people the job is managable and can be fun..
TD offers time off for vacation (you have to take it every year as they Don't pay out vacation) benifits are great and rather flexible with scheduling depending on your position.

Working at TD was a genuinely rewarding experience. The company has a strong culture of support, inclusion, and professional development. I always felt encouraged by my managers and peers to grow within my role and explore future opportunities. TD invests in its employees through training programs, mentorship, and clear paths for advancement, which helped me build confidence and new skills.

The environment was fast-paced but team-oriented, and I appreciated how much emphasis was placed on customer service and ethical banking. Leadership was approachable, and there was a real focus on diversity and work-life balance. Benefits were competitive, and I felt valued as part of the team.

Overall, TD is a great place to start or grow a career in financial services. I’d highly recommend it to anyone looking for a stable, growth-oriented employer that truly cares about its people and their long-term success.

When it comes to doing day to day transactions for customers, that is difficult at first but it becomes very easy as time goes on. For a  part time job, the pay isn't that bad and good benefits. Good starting experience for wanting to work in banking or finance. 

However, you also are told to have "advice conversations" meaning to refer a product to a customer with the hopes of them getting it. As time goes on, it does become a bit harder due to higher expectations and they want you to sell more products that are harder to sell.

 Management also tends to micromanage, they'll sit behind you and watch you interact with customers, even every word. You will expected to go above and beyond, I have been told by management before that I have to go "above and beyond" in making sales. 

Experience can honestly vary by branch and the people you work with. 

I was told from the interview process that with my experience that I would move into other roles quickly and that TD offers paid training. Not the case. TD conducts extensive background checks and long wait period, once you are in the door, your just another cog in the wheel. I worked at 5 different locations in an attempt to get hours and learn my way up! Each location would sing my praises about advancement opportunities if I chose to work at their location, but nothing ever came of it. Coworker's are un inspired and lack of labour hours meant being short handed constantly and never looking out for the guests best interest. I truly thought being a financial institution like TD ( I turned down others for the chance to be at TD) 
it would have been more professional, happy and room to grow. Very disappointing.

Every day was based on efficiency and attention to detail was enforced. Customer satisfaction and support was key to working here. Always look for more options to increase your work goals and help your customers get what is in their best interest and to help them achieve their goals too. Warm and welcoming and safe and secure is how I felt upon entrance every single day. The hardest part is to change someone's outlook into their personal banking when they are set in their ways, alot of elderly do not like change and convincing them that they need a product is sometimes tricky. Management was always encouraging and supportive to their ability 

Working in a TD call center was an unbearable experience for me. The atmosphere was suffocating, with terrible team leads breathing down our necks constantly. The manager was the epitome of bias and incompetence, making the work environment toxic. It felt like every day was a battle just to survive the negativity and unfair treatment. The lack of support and respect from higher-ups made it even more challenging to endure. The job that was meant to be a source of livelihood turned into a nightmare, with each shift feeling longer and more draining than the last. The stress and frustration of dealing with unreasonable demands and constant criticism took a toll on my mental well-being. Overall, it was the worst professional experience I've ever had, leaving me with nothing but disdain for the TD call center industry.

management was a complete disaster. they only care about pleasing their superiors at the cost of your mental health. employees had actually self harmed or committed suicide at work and it was covered up. people were always on stress leave and management never advocated for us or cared. accommodations were very hard to be met and only the Manulife related accommodations such as ergonomic assessments were sometimes actioned. all they care about is numbers and productivity, regardless of the sense of the situation such as low volumes. in my customer service role sales were always a very large looming pressure you couldn't escape and would otherwise have several "coaching" sessions. management yelled at employees for complaining. 

Td is a great place to work tbh until you get to the IS&A department. I do not at all recommend as half the times you’re moved to working the late shifts and it’s overly competitive and they make you sell an expensive  monthly credit card insurance to customers who are already heavy in debt. The sale numbers are low and the managers pressure you. The pay is great but that department should never exist. They don’t let you advance into a different position until after a year and even in that year time, a transfer is not guaranteed.  Summary: if you’re getting hired for Insurance, sales and Activation please run!!!

Top Job Titles	Average salary
Truck driver 1 salary reported	$8,348 per month
Specialist 1 salary reported	$19.30 per hour
Anti money laundering analyst 1 salary reported	$60,900 per year

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