THING5

Poorly compensated with next to no performance bonuses ect. and very minimal raises if "promoted".  Breaks (including coffee breaks ARE NOT PAID but fully mandatory.   Shifts are at least 8.5 hours long and vary too much (literally can be working until 3am and then shechuled to come back in at 3pm the same day - sometimes scheduled for 7-10 days in a row - no consistency to shifts or even days off and they are not willing to fix this).  

Training is ok but limited - job differs greatly from day time (which is what they train you for) to overnight (where you get scheduled the most). 

Nice work environment - small call center, stores/fast food (subway McD's pita pit) within walking distance

The call centre did not treat its employees with respect. Some team leaders were very unprofessional. A typical day at work was to take inbound calls from potential guests and inform them about local attractions, what the hotel offered and of course to close the deal. My co-workers were excellent. The hardest part of the job was telling a potential guest that there were rooms available since our system said there were but the hotel had not updated their information - we were instructed to go with what our system dictated. The most enjoyable part of the job was making a connection with the guest.

Management does not care about their employees. There's no job security. They're not handicap accessible. They don't pay for breaks or if you need to use the washroom. There's no transportation available after 10pm. There's no room for growth. You can be scheduled until 3am one day and start at 3pm the next day and end up with an 8am start time a couple days after then back to nights. You can end up with 10ds in a row with 1 day off. They will not take into account any problems (health/ transportation) that you might ne having. Management will not listen to any suggestions.

I am a TeamLead at our Inbound Contact Center and have been for over 2 years. I enjoy being apart of the Management team and supporting my agents daily. Providing guidance and coaching to obtain the desired results/goals of the client is my main role, which I enjoy. Teamwork and Teambuilding are also essential responsibilities in my role which I enjoy. These would be the areas I find challenging: dealing with scheduling conflicts, and morale issues; however I have learned how to deal with most situations through my manager's feedback/coaching.

I actually like what this job is all about, however, Havent been there too long and already notice that the work/life balance is really off. The hours are horrible if you have children, work every holiday even christmas and if you take time for a doc appointment or sick they hold it against you no matter what. I guess it is a call center and call centers are about the bottom line. not terrible but nothing special

First off starting rate is 13.25 a dollar less than advertised for, you don't get 14.25 until fully trained which can take up to a year, so that's a lie. The people during training can't train you 1 way of doing things if you ask 4 people the exact same question you'll get 4 different answers. If you like the call centre life then this is an alright job for you but it's not spectacular.

I was only at Thing5 for a month but enjoyed my time there. The trainers are a great group of people. You have to treat it like a job although the training does feel like a school atmosphere. You do start at 13.25 as apposed to the 14.25 that is stated in the ad. I had never worked at a call center before but I would recomend this one for sure. I made a lot of great friends when I was there.

It's a working environment were if you are not trained properly, it's not the trainers responsibility, they foster a bullying type work environment, I was stocked down to a local store by a supervisor, I was yelled at by the same supervisor because I would not give into his advances. 
Finally I had to leave my employment because I felt unsafe at work.

The employees are like a very large family who support one another and the management is very supportive as well.
The management have special days for the employees with games to lift spirits.
Pot lucks are a common place as well as a large Christmas dinner for the staff during work hours.
Raises are reviewed yearly and given to those who work hard.

As a Team Lead a typical day involves reviewing my teams performance on multiple metrics.  Regular team coaching and review to improve performance and productivity.
I have learned the importance of time management and prioritizing my require duties for the day.
The people  I work with are great, they are what makes the role of team lead so enjoyable.

Working at THING5: company overview and reviews

THING5

THING5 ratings

Salary satisfaction

Job seeker tools

Employer Tools

Browse

Stay Connected