TOTAL PET

At Total Pet I learned how to work with people to create a happy customer, up-sell our products and make a fun environment for everyone to accomplish the same as a team. I felt that the company always made an effort to make sure they were aware that their employees are real people and took care of us as much as they could, especially during the first few months of the COVID-19 pandemic. 
The hardest part of the job was the occasional difficult customer but I was always taught quickly how to deal with situations in a safe and efficient manner. The best part of the job was being able to chat with customers about their pets and helping them find products that worked for them and having them return to update me on how it worked for them. I loved being able to be a part of helping people give their animals the best life possible, even if it was just choosing a new food or treat that they would enjoy. 
The team environment in the store was always a pleasure and I loved going to work every day and seeing people that I enjoyed being around and that created a safe and welcoming work environment. 
Management was amazing and I always felt heard and like my opinion mattered, along with other team members, and always felt appreciated when I was working hard. 
Ethics was always very important and animals always came first. They weren't just there to be sold and it was clear that everyone cared for and enjoyed having the animals around while they were in our store. 

A typical work day consisted of cleaning the animal enclosures and feeding the animals. This would include removing waste, cleaning the dishes, walls and various decorations and toys in the cages. I also assisted customers with carry-outs. 
 I have learned to communicate well with customers about their wants and needs for their wants and needs for all things regarding their pets. My co-workers were always kind and patient and willing to help when I needed it. The hardest part was getting to know all the products and information on it. There is just so much to learn and obtain, and my co-workers agreed and said that it can take years to completely get to know all the products and information on animals too. I enjoyed helping customers find the most suitable animal for them and their families. To see the smiles on their faces always brightened my day.

It's great as a starting job, since I worked for almost 11 months at Total pet as my starter job. But there is no ladder of promotion. There wasn't even a Full-Time person at the store I worked at, and it was all PT with full time hours except the manager.

  I was tempted to come back as they were looking for temporary PT and i'm in need of a second job. But after all that hard work and getting no where at all with that job. I'd rather just find another job elsewhere then go back. 


Everyone i worked with was amazing for one reason or another. Communication from anyone outside of the store was the worst ever. If you don't want raises except the bare minimum when minimum wage goes up, look no further. 

Also if you enjoy being a slave to a multimillion dollar company that doesn't care about you, doesn't give your store enough hours, and makes you work until 9pm on weekdays,  this is the spot!!

Literally the only benefit is that you can take home a bag or case of their brand (Performatrin) of cat or dog food for free once per month.

Best part is seeing families learn how to care properly for their new pet and learning so much from coworkers about different animals and their experiences. Worst part is seeing that the company doesn’t really care about the welfare of the animals in store or working with great breeders. Please adopt, don’t shop.

Quiet mornings spent cleaning cages, tanks, and stocking shelves.
I learned a lot about caring for pets an small animals.
Manager was often out of touch and left management duties to a senior associate.
It was a very accepting and friendly environment, but workplace culture could have been improved and diversified.
The hardest part of the job was making big decisions when the manager was out of contact.
The best part of the job was caring for, and getting to know the animals and their personalities.

What is the best part of working at the company?
Manager was great and the staff discounts are nice. Head office and their practices are awful.

What is the most stressful part about working at the company?
Inability to have consistency, head office, district management and regional management do not care about the staff below management. 

What is the work environment and culture like at the company?
Favouritism very much happens. Inconsistent hours and paycheques.

What is a typical day like for you at the company?
Can be very long and tedious.

A typical day involves stocking and facing shelves, providing customer service and cleaning and feeding the animals.
You learn a lot about animals and pets as well as how to present information to customers.
Management was always extremely nosy however, and was constantly re-ordering or changing policy
Co-workers were generally enjoyable
Hardest part of the job was dealing with Head-office administration
Most enjoyable part of the job was talking to customers who enjoyed animals as much as you.

The old manager was not very professional, and before she was there everything was great. Other than that it was a great workplace. I will say, that I was being threatened by her that she would fire me if i didn't break up with the boyfriend i had at the time. She's not my mom, she's my boss. Not professional at all

Had fun working there with great and friendly colleagues.  A typical day would be very varied, but a lot of fun we had a relaxed yet very business like environment.  The hardest part of the job was load day, but that was also the most enjoyable next to serving some of the interesting customers we had there.

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