customer service representative

team leader

bilingual customer service associate

technical support representative

customer service/sales representative

TTEC

TTEC Montreal; Some of the supervisors aren't even doing their jobs properly but they are looked up as gods to some people. 
While other people think they are backstabbing fakes.
They don't care if you're new and still learning - they'll fire you if they think you're not doing your job properly, without any chance to improve. They don't give you warnings - they just fire you. The training program they have is bull because you barely learn anything from it. And you're expected to be perfect when in Integration or when on the floor. 
You barely get any money - $12.50 an hour, for a job that isn't even enjoyable and is stressful. Then you have the "coaching" meetings. Which is basically their way of telling you what you're doing "wrong" (in their opinion) or to tell you off on things. Including the stupidest things there is. 

The classrooms that you train in are never cleaned. The environment should be more clean, dusted, mopped, swept - but it is NOT.
There's no sanitizers. 
The bathroom is sometimes clogged up and the flush on the toilet is leaking in some of them. 
The computers don't work and they crash even during the CALLS. Putting the customers back in the queue, frustrated or angry - and then another agent will have to deal with that. You don't have a computer you're assigned to. You have way too many accounts and usernames you have to memorize. The programs used during training teach you absolutely NOTHING about the actual job and what you'll actually BE doing - you barely have access to ICM/V21 and you have no access to Telli. It's just Nova, Nova and more Nova. And useless fasttracks that don't even teach you any actual important and useful things. 
The training is rushed into integration and the TLs, Floor Support, Supervisors, Managers, Director, etc they all expect you to know everything and memorize everything on the spot. They expect you to be perfect. 
There's way too many restrictions. 
There's barely any break time or lunch time (breaks are 15 mins. Lunch is 30 mins). 
Their mentor sessions are a joke - you can't learn anything from that - some of the senior agents don't even speak to you and explain things to you properly - it's just a waste of time and you don't learn absolutely anything. 
The job should be fun and enjoyable but it's stressful and horrible. Some of the supervisors and such don't even want to take calls if you have a supervisor call - they're too "busy" chatting with other people and doing absolutely fk all. During integration, only ONE person is there to assist you - in a group of 10+, Sometimes 2, but it's NOT ENOUGH - they still haven't figured that out yet. Some of the floor support gents and other people are often slacking and trying to not do their jobs but will tell you off if you don't do yours - they also use their phones and do other things that are apparently AGAINST the rules but people in integration will IMMEDIATELY get yelled at if they use theirs. 

I could go on and on and on. But I think I made my point. 

There are way too many issues with this company in Montreal. Way. Too. Many. And it's mostly the higher ups that are the PROBLEM. 

This is not a place to grow and improve your skills. This is a horrible company who only cares about money and themselves and the second you're not a perfect little slave, they will get rid of you. 

I'd give this ZERO Stars, but unfortunately, I have to give them 1 star AGAINST MY WILL. 

👎👎👎

If your looking for a job at the bottom of the barrel where you have no other options, that's about the only reason to work here. I do hope the other sites are not as bad as the sarnia site. Your lucky if 3/4 of the computers in each row work properly. The software used is so glitchy and slow. The computers are so old that they are likely purchased from previous companies as they upgraded their systems.

I know that they claim "State of the art training" however, the training is laughable. When I was going through the training, the training environments were always going down. They did not have enough training environments for the entire training class and when there were multiple training classes, everyone had to share the training environments. That meant that half the time you were getting kicked out as others logged in. The training did not prepare you for the floor. By the time the training was done and you were on the floor, you were pretty well winging it. The support was sad. Most of those chosen were favored among the management but not due to skill or knowledge.

Advancement that they claim? I hope you smoke otherwise advancement will not likely come. Its not based on your work but who you know and socialize with. 

The management, you may find a small handful may have an idea of what is going on but most of them would have to open the window to see that it was raining because unless it hits them in the face, they wouldn't even notice it was. They lack knowledge and ability. They lack communication skills unless its time to slip out for a smoke. 

The only perk to the job is that because they go through so many people and spend so much time trying to re-hire those who were fired and quit, that you would have to do something really bad to be fired. So basically, if your looking to pay the rent while you are looking for the job you want then this is the truck stop on the way to the job your wanting. Treat it like EI, except it doesn't take 5 weeks to start getting money coming in for when your in between worthwhile jobs.

First, there was a training that was ok, but didn't prepare the new hires for the future workload.
Then the nesting - where you have ok support from senior employees. Some of them are amazing, but some of them have no idea what they are doing and may even steal your sale.
Finally, the production part - where you are always under pressure to sell sell sell, but your job was supposed to be customer support with sales! Management always asking about sales, since the ones above them are constantly checking if we are selling. Customers are super rude and some of they are r@cists. You will hear a lot of yelling and cursing. The management doesn't care, the only important thing is if you're managing to get customers to pay more of what they are already overpaying and are not satisfied with the service at all.
Agents would just add stuff to customers account, get sales, then the customer would call angry because there is a service added that they never asked for and they have to pay for it and are blaming you, even though it's not your fault. 
Out of 40ish people that started training, around 34 left before the first month of production. That's how revolving-door this job is. I ran as soon as I could.
That's why you are eligibile for healthcare after three months - because it's highly unlikely you will last that long. 
Only positive thing was getting unpaid day off whenever needed and the almost certain 40h of work a week. Other than that... If you have no alternatives, it's ok. If you don't have to work here and can find better, run. 

Easy interview. Long process to submit information to which when they called my refferals and wanted sensitive information on their business which was a red flag. Training was good, very detailed however a key feature of training is to listen to live calls frequently, didn't happen. Jumped into nesting where support was there yet we had the uneasyness of doing the calls as we didn't have enough ideas as to how they would be. As well we were to have 30meetings during nesting my wave was lucky to have 7 and it was said they didn't have the meetings due to high calls? Once we hit production time yet another change: we were so used to decent support help and now being shoved into 15-25min sometimes more wait for help. Also alot of the calls relate to things we never covered in training which added more stress. As well the Supervisor not only focuses on taking sup calls and doing call backs but they have to manage taking up regular support chats which is over demanding for them and hence why things get backed up. As well they are now teaching the new agents if you can't deal with the call then someone will take it over for you..... My biggest peeve when you share what is holding the company back, explain how it can be corrected it's looked at as negative and given a misconduct warning. They may have this great system to run things on but they do not back agents, they make as feel like a number. They value quantity over quality big time. Was a waste of my time and many years of experience trying to work with this group. Upset so many days back to back is something I did not enjoy at all here... And when you meantion your displeasure all they want is you back on the phones and get sales....even though we were told this is not a sales focus position....

I have not read all the negative complaints but without even reading them, you can garuntee what they are saying is right. The positive reviews are highly unlikely. Problems will start from hr when you start. The majority of the information are lies to get you in. They don't tell you so much (many people were not even given interviews and just told to show up at a certain time for training and had no idea what had happened). After that you are out through a mind numbing training in which the trainers will tell you most of what you learn is worthless because you will learn everything on the floor. I won't go into details about everything wrong with this company because I could literally write a book. What I will say is management is disorganized and poor quality. Rules change on a daily basis and something you do on one day a supervisor is fine with and could get you fired from another supervisor on another day. You have to be there a minimum of 15 minutes unpaid before your shift and some times asked to stay late for unpaid coaching. Computer problems cause numerous pay issues that you need to constantly keep track of (but with no paper or way of recording your times allowed on the floor, you end up losing hours per pay). If you do make requests, don't expect them to be looked into (especially if your problem is an hr problem because I am sure the only thing she is paid for is bringing in new people through the atelka revolving door). Bad company. Terrible policies. Lazy management.

Here you'll meet some really nice and cool people who won't hesitate to help you if you have questions. They really show me what team spirit means.
The job itself is challenging and you can learn something new everyday.
However, the management is pretty awful. We hardly feel appreciated. Staff turnover is extremely high. The team leaders are cool, but the higher-ups don't really care about us.
The training isn't particularly helpful due to the lack of support from the client company. We didn't have access to one of the most important tools until we actually got on the floor. We all learned on the fly. We had to.
The worst aspect is the schedule. When we were hired, we were told that at least we would have either Saturday or Sunday off every week. LIES. Never had a weekend off during the months on the floor. They were supposed to put up our schedules two weeks in advance. In reality, they are only able to post our schedules on time maybe half of the times. And they'll change your schedule last minute without notifying you, and expect you to follow the new one. Even if the schedules stay unchanged, you most likely won't have two days off in a row and you won't have the same days off every week. Shift trades are possible, but for some reason it takes them forever to complete, whereas I've seen it done in 10 minutes if you push a little. Proves that management is lazy and doesn't really care.
Decent place to get some money to pay the bills. Not for long term work.

The only good thing about this job is the other you people you work with; that does not include the administration and management. Management and administration at atelka is some of the most shady and underhanded i have seen anywhere...worst than walmart. Management does not work with people's schedule in anyway shape or form; the management team don their friends with special privileges and better shifts. People who deserve to be promoted do not get promoted, again, it is only the friends of management. When there is an error in scheduling, rather than trying to make it right, management says thats nice its your problem now. The best thing is when you were told something and then management and admin keep passing you around saying its not there responsibility then after a month they completely close ranks and pretend things were never said. The salary is substandard (lets be real its minimum wage). The shifts are rather long: ten and a half hours at times. There are predetermined breaks and they will schedule you to go for your break like an hour and a half and then make you wait 4 hours for lunch: ABSOLUTELY RIDICULOUS. At the end of the day, companies use atelka so they can get cheap customer service work and not have to pay someone else an actually decent wage. Atelka is in the business of taking advantage of people and its sad but there is a market for that it would seem.

Ttec has the potential to be a really good employer. Of course it depends on the manager involved or the campaign that the agent is in, but SOME "managers" can be beyond inconsiderate when it comes to lead associates asking for a paid time off. Some rattled managers only grant the paid time off when the agent finally asks to quit. It almost feels like some of those "managers" do not want to look for anyone who can cover for the agent asking for paid time off. Like I said, it is mostly run with favoritism and agents who are eager to learn and who work hard are the ones getting terminated. The "permanent status" agents who do not really contribute to team success are the ones getting retained so it is so disappointing but laughable. Some of those team leaders and their direct "manager" do not know how to deal with their team members. some supervisors also micro manage the agents which is very uncomfortable. There were some good team leaders but they cannot really do anything once ttec decides not to renew the contract of the agent. Some of the campaigns do not have a lot of help once you are done with training. or there might be some assistance but understaffed and not fast enough (customer would be on hold for a long time) because you had to wait your turn because other agents are also asking for help. The work at home part is the only reason that I am thankful for this job.

I worked with Atelka assisting customers on behalf of Rogers wireless. Every day i would come in and log in to my station and assist customer with their issues such as, billing, issues with their device (phones), or the on-line site along with making sales at the end of every conversation.

I learned all the basics in the company about customer service and sales, being able to assist an irate customer and assist him until the issue was resolved without having to escalate the customer to a manager, and also to make sales like new accounts or new devices.

The environment was great, all the co-workers were friendly at all times including the managers on the floor which were a huge help in case any issue appeared with a customer or a customer´s account.

The hardest part about the job was the workload and the equipment we used, we were a customer service team but as time passed the company shut down many of the other department and passed their work to us and did not raise the pay for the position even though the workload was 3 times higher than when we started. The computer we used were outdated and often froze in the middle of a conversation with the customer, this did not help with the work we had to do on a daily basis.

The most enjoyable part of the job was coming in every day to a great environment with the co-workers, everyone helped each other when needed.

I worked at atelka last year and un fortunatly i had unforeseen family circumstances appear which i had to ask for time off, i took a few days and went to vist family and after a day i logged into my schedule online and noticed i was getting marked no show, i called to explain and was told it was beig taken care of but it just happened again. I then discussed with a couple managers if i can take a nother week off and was told that was understandable, i was passed my probation period and it was an emergency so no one made it seem like it was an issue. When i finally got back home i checked my mail and it was dated for that day that i was reading it saying that if i wasnt at work that day i would be fired, i went in to talk to huan resources and was told if i resigned i could reapply in the future and be accepted back no problem. A few months later i did so but i could not hear back i was calling and leaving messages and by time i heard back from the recruitment agent they told me that headquaters in quebec was just reapproving me thenthey would call me and inform me of my date that i can come back to work, however it is a year later and i still have not heard anything back. I am hoping now since it is ttec that it will be under new advisement and i could get more information as to what happened and possibly get a position back.

Top Job Titles	Average salary
Customer service representative 4 salaries reported	$17.75 per hour
Team leader 3 salaries reported	$42,833 per year
Bilingual customer service associate 4 salaries reported	$19.00 per hour
Technical support representative 1 salary reported	$21.00 per hour
Customer service/sales representative 5 salaries reported	$17.00 per hour

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