customer service representative

repair technician

assembler

shipper/receiver

jeweler

The Time Shop

Do not work here, too much stress and management doesn't give a S*** about you.

I worked for this company for over three years, Within that time I had One raise, and it was not significant in the least. 
The students they would hire as weekend help were unreliable and broke everything, they never train anyone properly, leave them on their own and hope it all turns out well. 
I would work ten hour shifts with only one break for lunch. I could go days with only one or two customers. I felt as if my life was rotting away as I sat there. 
I knew the upper management quite well as well as the Area Manager, and neither of them seemed capable of running such a wide spread company, and when they changed area managers it seemed the Durham stores were being completely forgotten about. 

I worked briefly in their Head Office and realized quickly how absolutely ridiculous everyone was, no one knew how to run a  business. The Manager would frequently cut corners and rip off customers and demand Exceedingly perfect performances from me when tasked to do a job meant for at lease three people. It became apparent quite quickly that all he cared about was the money. There was no proper Human Resources, and when I asked about it, the younger sister of the manager replied "I took a bit of a course on it once" as if to say that's the best they cared about. 

They also condoned drinking on the job, while we were supposed to be working the Manager called a bbq and questioned me furiously when I said I didn't want any beer, and was completely okay with people drinking knowing they'd be driving home in less than an hour. 

They then "fired" me from head office and hired of a poor schmuck who would accept less pay. (They called it letting me go, as if that would make it all okay)
This company doesn't care about their employees they only care about the money how much they can make.

Do not ever work here, you will be putting up with so much stress you'd have been better off jobless.

The work involves you working in a workstation in the Hudson Bay's watches/jewelry department where you will mostly provide watch repair such as battery change or other small fixes that can be done on the spot. ( You will be trained for this) Technically, you work with the Hudson Bay, not under them. Hudson Bay has their standard in customer service which you will follow. This is a good skill to have as you learn to be patient and understand how to handle different kinds of customers that you encounter.

For students, this is a decent position as there are free times where you are able to work on assignments/study. Theres no wifi unless you want to use your phone data as a hotspot or have the slides downloaded before hand. Depending on how social you are, there are opportunities to learn about your customer when they come in for a watch service. I had a few opportunities to network with employers looking to hire.

Cons:
The pay is minimum, no benefits at all maybe besides the free time when there are no customers but you will be sitting there just waiting for time to go by. Lack of support from managers. The only time you get contacted from the manager is to either do a "favor" of taking a shift or being inform of price raises. 
(Prices of the watch service seem to raise every time but not a single raise to the employees) 
Company "expects" daily sale targets but you can not control the flow of customers to come in for a watch repair. There are no incentives/bonus to market or upsell products carried in the workstation.

Conclusion:
If you are a student, you have more advantages as you have free time to do your own work. For someone 24+, if you just want to sit 5+ hours, you can do that at home if you like.

I worked at The Time Shop / Time Central quite some time ago but never got around to review the company. It's a nice place to start off as a student/new immigrant. The work at Hudsons Bay teaches you quickly on how to work with customers. Considering The Bay has pretty high standards on Customer Service-  you learn patience and how to deal with difficult customers, tho this maybe difficult and frustrating at times- it's a very valuable skill to have for any job and field.
The Head Office gives opportunity for advancement (at least at the time) and soon I was promoted to Account Manager/ Office Manager- Here the volume of work is larger and the pace is much faster - but I learned quite a lot, developed organizational and multitasking skills as well as got the opportunity to work with high end companies and polish my formal English. All in all - exciting work with jewellery, watches, Designer companies and customers with good potential. Management is young but good, however salary was very poor, and for the amount of work and responsibility I was way severely underpaid. Eventually was fished to another company for a larger salary.

I'll say right away that the job itself handling watches, doing minor repairs, was a lot of fun. It was low-key, challenging in a good way, and generally it was a nice environment. Like in any retail place, you'll get not great customers but in general it was really decent.

However, there needs to be a major shift in management. Employees are really taken advantage of and are expected to come in on days off if someone calls in sick and drive to different locations with no travel compensation.

Schedules were sometimes posted on a Friday to start on the Sunday. So not even two days of notice.

There's no consistency between locations either and no oversight. I'd have customers come from a different location with a receipt, wanting a return, and they were charged something different than the price guide we had.

I know someone tried to get things under control and make things consistent in the region but they left after me so I have no idea what happened after that.

If you're a student, it's probably a decent job.

10 hour shifts. Minimum wage. No raises. No benifits. No support from management. 
They promise a raise and more training every 6 months. I worked 9 months and had no additional training or raise. Co workers are lazy and useless. They only care about sales % over the previous year. 
I would not recommend working here. That's why I quit and went to Sears. Its much better.

Sat waiting for customers who needed battery changes or watch sizing. Some days there would only be 5 customers for a 7 hr day. The afternoon shift usually had none. Management offered no incentives to promote business. The district manager was never available for help. And she visited only once or twice in a whole year.

Lots of filing and organizing, there are many transactions to be entered in Simply Accounting, payments need to be processed, customer inquiries on payments and invoices need to be addressed. Management is young, lack communication in some areas as I find things a surprise at times and needed to change the accounting to reflect changes.

There is a good culture here.  Not too stressful.  If you like watches and jewellery you will see some really cool stuff.  The hours are good and the Management is supportive.  

The best job i have ever had. It was extremely fun working on watches and meeting new people who had stories behind each watch. I was extremely sad when i was asked to resign due to school purposes. I hope in the future i can get re-hired.

Location is too busy or too slow, never in between.

Advancement is promised and not delivered.

No in-store oversight or support. 

Enthusiasm is met with pedantic advice from incompetent regional management

Top Job Titles	Average salary
Customer service representative 2 salaries reported	$17.75 per hour
Repair technician 1 salary reported	$20.50 per hour
Assembler 1 salary reported	$25.00 per hour
Shipper/receiver 2 salaries reported	$37,889 per year
Jeweler 1 salary reported	$70,000 per year

Working at The Time Shop: company overview and reviews

The Time Shop

The Time Shop ratings

Popular jobs at The Time Shop

Salary satisfaction

Job seeker tools

Employer Tools

Browse

Stay Connected