house cleaner

inside sales representative

Three Little Birds Cleaning

A typical day looked like:

Arrive at office by 9am, provided a vehicle/ride to each client's home, supplies and tools are provided by the company. Some days are busier and longer than others. After all jobs complete, back to the office, and restock. 

The job is physically demanding but sticking to it, about 4-6 weeks and you adapt. There is a flow that is set and it works very well to get people in and out of the home as efficiently as possible. 

Management has strong communication, which is great. There is lots of flexibility and honest discussions and help to get you to where you need to be. They check in often and are positive and encouraging. 

The people who work for three little birds are lovely. They help you progress and get better. They want you to succeed, the more you do, the more they do. It just goes hand in hand. Everyone shares tips about their regular clients and helps new people navigate the fast paced environment. 

The hardest part of the job is the beginning physical demands. It is super fast paced and when you start - you may not think you'll make it; but listen to the seasoned staff. There are people who have been there for a long time, and they know lots of helpful information! 

There are a lot of things I enjoy about this job:
1. The CEO is actually very involved with her business. She attends the weekly staff meetings. She inspires thought provoking discussions; and she really understands what it's like to be in our shoes, as she once was. 
2. The weekly staff meetings. They aren't all drawn out, and they always have some helpful discussion about what we can be doing or changes. It's a great way to be able to check in with clients and team mates. 
3. Instant feedback. They use a system where clients rate their service, they get sent a score card and we get to see the feedback right away. Stats are always updated and on the board. 
4. Keep doing a good job and getting your scores in and you can earn paid time off!! A Google review with your name earns you a bonus too! 
5. I get to go into homes every day and make someone's day a little better, a little less stressful, and a lot more relaxing. It is so satisfying! 

(They also have an amazing social committee that makes sure there are snacks and water and all sorts of extras to make the jobs extra nice!)

The job started out fantastic, truly enjoyed it. Slowly though flaws came through. The best way to explain the companies issues was them attempting to expand too quickly. They had something stable, and kept prodding for more success.

They had bonus programs which gave the concept of reviews that gave additional 
"Bonuses." At this time this was fantastic, until these became unattainable and your score to achieve these bonuses weighed you down more than helped. 

The system was set up with 4 star ratings. Anything less than a 3 ruined your score for the entire month. Originally it was done weekly, but they changed it to monthly (a 2 star per week was fine, you lose a week bonus, whatever. But an entire month? Based off one star rating? Horrific). To top this off you came in daily to see your ratings, and would have frequent "discusssions" on your quality of work. This was fine, except giving the customers powers to rate a 1 star over a single mistake (like a crumb) was disgusting.

Not only did only the constant 4-star raters (ones that had been with the company for years) or 1-star raters only ever respond, they could actually give a 1 star if they got angry at the receptionist for calling them too much to rate. That's right, you could lose your monthly star due to the RECEPTIONIST. You also lost scores if people didn't rate (which was half the time).

Now to move on to the actual employees. There was a major gap between senior staff and new. Cleaning methods kept changing, and the senior staff was clearly annoyed with this, and the new employees. The senior staff (younger ones) were very gossipy, and could easily get you sent to talk with the manager if you even looked at them wrong. Stressful.

The houses themselves were relatively nice to clean, albeit a few were not worth the pay. Some of the clients made far-fetched lies to get cleaned, and the time limit per houses was not attainable for these.

The companies biggest flaw was trying to take on too many clients daily, without enough staff. The hours were 9-5, perfect for a mother. This however wasn't always the case when the company was over eager and took many clients daily, with all the above issues.

The actual training for the job wasn't bad, very informing and the company itself uses echo-friendly products. Very nice!!

I had a great experience working as a Cleaning Technician with 3 Little Birds. Cleaning isn't the most glamorous of professions, but there are a lot of perks and management makes it rewarding. 
From the very beginning it was a very welcoming, and warm environment. The managers (owners) were extremely nice, welcoming, professional, and fair. The managers (owners) were attentive to their business and employees, and overall honest and humble folks. There was a detailed  orientation.The training was very thorough, well supervised, and the trainers were amazing - provided good instruction, were open to questions, and gave good feedback. The work itself can be a little taxing, because there is a lot of moving around, but the body does adapt and as you learn and improve the work does get easier. The hours are one of the best parts of the job offering a great work life balance, Monday to Friday 9 to 5, and no weekends. Furthermore, there are days when you get to go home earlier, if you and you partner(s) are done your assignments for the day, and your colleagues do not need assistance you can go home earlier. The managers (owners) make great efforts to  appreciate their employees for their service, and provide incentives to perform their best work. For example you can earn days off when a client gives you an excellent reviews. Pay is slightly above minimum wage with opportunities for more, through performance bonuses, and taking on a driver role. The managers/owners support their employees in their endeavours - they're aware not everyone is there for the long haul, and they do not dissuade anyone for their personal pursuits. There are fun events - the manager, and founder of the company made us an amazing, healthy breakfast spread from scratch, to appreciate everyone's efforts in earning an award for being voted best caretaking/residential cleaning company. I genuinely had a great experience working with TLB.

 Being a house cleaner is an awesome job for people who have kids, there is a good work life balance since your days are done around 3-4pm, but three little birds is not the company to work for.  Trust your gut when it’s telling you somethings too good to be true, it’s more than likely to be right. This company paints itself as the most ideal place to work, promoting “family values” with a positive and supportive work environment etc. This is the furthest thing from the truth. I’ve never seen such a high turnover rate anywhere but here. There’s a very small handful of staff that’ve been there for more than a year, it is super cut throat. You will be reprimanded for things that are completely out of your control, and your entire job relies on the scorecards customers leave at the end of your service. You might get a bad score because you left a home early (which management encourages you to do) and your job will be on the line. Supervisors will come down on you and complain to management over something like a single breadcrumb that fell off your mop pad and YOU WILL LOSE YOUR JOB, but they will create fake vacuum lines on a couch or skip vacuuming all together to save time in a home and they’ll be fine. These people are so petty, the owner of the company doesn’t care about you and management has no idea how to treat hard working honest people. Do yourself a favour, save your stress and look elsewhere. 

I’ll start by saying the orientation/training part of the job is really good although the job itself is very physically demanding. Once you’re out of training (1 week or so), it really hits the fan. The workplace culture they want you to think they have is very supportive, positive, and caring like a “family” but in reality it is very gossip centred and there are cliques with the very few senior staff they have there.  This company is constantly hiring multiple people because the turnover rate is sky high. Your job depends on what the customers score you at the end of your service. You may get a bad score due to petty reasons like your vacuum being too loud or because you couldn’t get an impossible stain out of a wall and this will ruin your rating as an employee. This allows the customer to “WIN” a free or heavily discounted service, while you’re being pulled into the office for “a quick chat” which includes threats of terminating employment. The manager will always side with the customer, because all the CEO cares about is money. I’ve seen people lose their jobs over a tiny fluff of lint. It is not worth the unnecessary amount of stress and it’s so disappointing because they really promote themselves as a happy healthy place to work. 

What is the best part of working at the company?
The pay and the fairness. Everyone is held to the same standard, and expectations explained. My manager always reminds us to bring issues up instead of letting them sit.  I’ve never felt unsupported. The team works hard but we laugh a lot too. It’s a good group of people.

What is the most stressful part about working at the company?
The clients have higher standards than the last cleaning job I had. If you don't follow the companies cleaning process, you'll struggle to get jobs done on time.

What is the work environment and culture like at the company?
It's fair and there is a lot of open communication. It's nice to work with others people that care about doing things properly. It doesn’t feel cliquey — people genuinely enjoy working together and communicate openly when something needs to be addressed.

What is a typical day like for you at the company?
Busy but structured. We use discord to communicate throughout the day  when something comes up.  Working with a partner who’s just as focused on doing a good job helps. There’s a lot of teamwork and usually some laughing throughout the day.

There is going to always be pros and cons to working any place. I've been at this company for quite some time and I don't think I have anything really negative to say. The fellow staff are great, I've made a lot of great friends along the way.

I enjoy what I do, I LOVE to clean. Some days can be tougher than some but the days usually fly by without even realizing it at first. I love the relationships I've built, with the management, other employees, even the clients. The pets are probably my favorite part of the days.

It can be very demanding especially over the period of time you work here but you honestly learn to get used to it and go with the flow. I will say, this job is far from easy and it really isn't for everyone. It's very different from cleaning your own home. Somedays can be super long and tough but then there are some fast and breezy days.

All in all, I do enjoy my job. I have met some incredible people along the way, and I hope the friendships I've made last a lifetime. I love the experience I've gained from this job as well. You can work your way up, great benefits too!



There is no job security here, when I first got hired alongside other people I noticed that the majority of staff are within the first 1-6 months of their employment and that the company is constantly hiring/firing. You are rushed through your training, and expected to excel. Don’t get me wrong, the training itself is good but it’s too short. You’re on the field with different supervisors way too soon, and they will complain to management over the tiniest things that you’re still learning. To top that off you’re being overworked and most days you have to take on more houses and work longer hours because there’s a shortage of staff. It’s really sad because the company does a good job at selling this image of their environment to be the best place to work but in reality it’s very gossip centred and at times it can be cruel. I’ve seen too many girls cry because they are so unsupported by the field manager. 

A typical day of work is arriving at the shop and receiving your assignments for the day. Going home to home in company vehicles with a teammate. I learned how to clean more efficiently. Management plays Luke they have your back and are wanting you to grow with the company but they don't. The workplace culture is unlike anyplace I've worked before. There is an obvious click and you know if you aren't part of it. Also you are encouraged by management to tell on your coworkers if they missed a detail while cleaning. The hardest part of the job was feeling appreciated and not like a number. The turn over rate is really high and hardly any team members have made it to six months.

I worked here in the beginning stages of the company. It was a great place to work and management had your back. After expanding they started being pushy, micro managing and complaining about little things and would side more with the clients. They used a staff who was a really fast cleaner to help them out when they were short staffed, but after hiring and having enough employees they would nit pick everything she was doing until she quit. They would believe every client's complaint even the ridiculous ones. This place is run by people who don't know what they're doing. They would come out with new policies all of the time and promote certain staff and it would become cliques of staff. The hours are good but it's an exhausting job.

Top Job Titles	Average salary
House cleaner 2 salaries reported	$24.55 per hour
Inside sales representative 1 salary reported	$55,000 per year

Working at Three Little Birds Residential Cleaning: company overview and reviews

Three Little Birds Residential Cleaning

Three Little Birds Residential Cleaning ratings

Popular jobs at Three Little Birds Residential Cleaning

Salary satisfaction

Job seeker tools

Employer Tools

Browse

Stay Connected