tow truck driver

driver

business development manager

apprentice mechanic

Towtal Roadside Solutions

Starting off in this company you are greeted by friendly and outgoing people from management, they offer a place to start if towing is something you're passionate about. Though you quickly realize that money is a large factor, if you do not have at least $400-$500 to buy your own tools, before youre even on your own truck to be able to do the the job THEY hired you to do, then you will just be asked to leave. (Direct quote from management). Also hours are set at 12hrs and 6 days a week. Schedule is flexible in terms of when you start but will always work 12hrs from your start. Leaves no down time, (family or personal) if you miss any day, from either sickness or vacation. Which neither are covered. You will be asked to make up time on your scheduled day off. All commission based... work ridiculous 70-80+ hrs a week for equivalent to less than $10 per hour. Company WILL deduct from your paycheck wherever and whenever they see fit. Stress and fatigue from the job alone, are not worth the disappointing paycheck you will recieve every 1st and 16th of each month. And if in need of quick training process and cash flow right away this job is not for you. As training is unpaid, the $500 "No experience" signing bonus is non-existent/ blatant lie. And you will not see a full paycheck until almost 2 months into starting with this company. 

Liability.
You are liable for everything that happens to and around your truck. Any scratches on customers cars, any stolen equipment from your truck, or any damage done to the truck. You will be paying out of pocket for. 

The ONLY redeeming factor in this company is when youre on the road youre left to your own devices, and with every call there is potential to make someone elses day better by helping members out of stressful situations. Towtal is CAA's best subcontractor company in terms of getting the job done in difficult circumstances...
Which is usually just more stress and pressure on the drivers. 

Easy to be optimistic and motivated at the start. Until you find your personal life becoming more nonexistent as your LONG scheduled shifts take enough of a toll on body and mind that you find yourself doing anything to get your 70+ hr work week to go by. 

Best of luck to any newcomers, that could end up stuck in this dead end company. And if you want to save as much money as you can you will have to stay employed for at least a year otherwise you will have to cover all costs of tow licensing and  classes that Towtal forces you to take before starting on your truck. 

Most dispatchers at Towtal are decent people excluding a few that can come off condescending and rude when drivers need help. Management is never eager to speak with their employees, usually answering the phone in a tone that says their time is more important than yours. or if you catch some of them later at night for assistance, you may find a member of management intoxicated advising you to perform a task you do not feel comfortable performing on a members vehicle, and sometimes being belittled for going against what was said. Not professional on most days.

Save your money and your time and just avoid this company.

Minimum working hours a day is 12. Reason for this is that it takes a while to complete a service call, which I understand. And, one must make at least 8 calls a day to get a decent day's pay.

I've learned a lot of things though, anything about towing and recovery; From Servicing clients/people, to troubleshooting immobile vehicles,(mind you, oftentimes wrecked ones cause they like me that much), to transport of it (anywhere from within and outside Ontario like Montreal or New York), and to completion of service and making CAA members happy, it's a very challenging job. Training  is provided anyway, just follow through with what was taught and away you go.

Management and Owners are all good. A bit tough on their constituents at times but I know its just because they have a lot on their plate and they get stressed out too. They take care of tie-up clients, partnerships, promotions, all this to make sure operators are busy making money and thereby the company as well. Management takes care of all repairs and maintenance to make sure everyone can do their jobs out in the field.

Co-workers they're all alright. I salute them. Supportive and Always there to the rescue.

Hardest part of the job is working hours. I mentioned earlier, 12 hours is the minimum and its 6 days a week. Not much time to rest and to spend for family. Neither to do any regular or needed chores for yourself and for your home. And also, ungrateful and mean clients from time to time.(Of course).

Most enjoyable part of working here is I get to service CAA members and get them to smile and be thankful for "saving them". Although its our job to do so but the compliments from them gives that feeling of fulfillment. Also, operators get to go site-seeing all the time. On the way to the client and on haul of vehicle going to its destination, like for example New York, plenty of places to see. Lastly, the pay; decent and well-worth the work done. One must really work his/her tail off though to really appreciate whats there on the paycheque .

I joined this industry with absolutely zero experience straight out of university. I was Realtor prior to this; but can easily say the money is way more stable reliable here. 

Not only is the Training Department amazing and thorough. They didn't rush me to go onto the road until I WAS READY. I didn't have to pay for any of the training which came to me as a surprise and made the transition really easy. 

Moreover, they have supervisors and trainers on call; that will walk you through any issues you may encounter. These guys are like one big family; that really look out for everyone part of the organization. They also deal directly with CAA as a licensed contractors; so you don't have to go looking for work; rather it is fed directly to you ( similar to Uber). They provided all of the drivers with trucks and covered maintenance which meant more money to take home; and no wear and tear on my personal vehicle. They also let you take your company vehicle home and you don't have to share... great option during this pandemic.

I have a passion for towing so this job was able to provide me a way to do so and was the most enjoyable part of this job (being able to do what I love). The life/work balance was non existant due to 12hr day 12 days a week before I had a day off, this was the hardest part of the job . A company like this would really benefit from being able to offer their employees a benefit package with the job due to the fact it is alot of time away from the family it would be nice to know with the job that simple things like dental care are covered and not needing to stress about the costs. This is really all I can say as it has been a couple years since I have worked for them so anything else could have changed by now. I think the best thing about working for them over any other towing company is though the wage was less, they paid for the gas used in the truck.

I find tow truck driving to be a great job, personally. I like helping people and driving. That's what this job is all about. 
   
   However, SIX 12 hour shifts a week is too much! I work overnights too. So, for my one day off, half of it is spent sleeping. Management is really good about booking days off which is nice. But you're still gone for at least 12 hours when you work. 
   
   The pay, CAN be good....if it's busy enough. This job is commission. Minimum, most drivers make around 50 000 a year. Working 72 hours a week. You do the math. 

   I could go on. In short, great job, great management, to many hours.

I have been working for Towtal roadside solutions for over 8 years and a great place to work for never had a problem with scheduling and pay and also great pay for today’s work and average, management are great people and always helping out on what they can 
Owners are also friendly and there for you feels like a family until today, hours are great at this company just average as all other companies.
Towtal roadside solutions is a great company that I’m still with them until now like I said they make you feel like family 

They will take anyone with a pulse and a decent driving record, so it's a good place to start and get experience in towing.  That's all I am taking it for, I'm giving it 6 months and then I'm gone.  

The training is decent, and thorough.  Management is very us vs them attitude.  They constantly remind you that you are responsible and liable for everything.  In any situation you are in the wrong, until you can prove you're right.  So document everything, and get the experience you need.

Salary is non-existent, because it's commission, which is the norm in towing.  However, management expects 6-12 hr shifts a week.

I moved here a few months ago from the States and was searching for a new job I could call home when I came across Towtal Roadside Solutions posting on Indeed. I had my interview with these guys and from the moment of my interview I felt welcomed by these guys. Great place to work, great office atmosphere, Family oriented team, and they go above and beyond for the drivers. I have yet to have an issue here and I am thankful to be apart of this team!!

Towtally avoid working for them at all costs! Worst employer that shows favoritism towards relatives only. They might seem nice at first but give it a few weeks and you will see their true colours. Management is uneducated and simply does not know how to manage. You will notice the high turnover rate due to them firing employees for no reason and others quitting. You would be better off working a minimum wage job as you would at least be paid for every hour worked.

12 hours long 5 days a week,commision based .basically you make nothing and you work so hard 5 days a week.IT has no benefits at all and you are responsible for anything that happens while you are at work like an scratch or anything done to the other cars you have to pay from your own pocket.the company steals your money for stupid reasons and if you quit they dont pay your money.even working for one day for this company is a waste of time.also you have to buy your own tools to do their job.

Top Job Titles	Average salary
Tow truck driver 2 salaries reported	$80,000 per year
Driver 2 salaries reported	$3,500 per month
Business development manager 1 salary reported	$70,000 per year
Apprentice mechanic 1 salary reported	$30.00 per hour

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