support worker

program facilitator

facilitator

Tri-City Transitions Society

There is no transparency on policy, downloading of management work to staff, gossip, isolation. Staff have been discouraged to talk to each other by management. Unwritten expectation for staff to have lunch with management for “mental wellness/socializing” but many times presents itself as another form of micromanagement.

When staff bring up these issues with management, management have asked staff to fix the problem by bringing suggestions. When you bring suggestions, it is “taken to management meeting” and often dropped with no follow up. Staff have then tried to bring it to other committees or union. When management finds out, staff get blamed for lack of direct communication with management.

Despite the board changing the whole management team. It's worse now then it was before. They don't care about their staff and make staff do their reports for the board. They hired an HR person who doesn't know the agency or how to work with staff. She takes managements word over staff.  Management do what they want, when they want and don't care about anyone except themselves. And the board doesn't care either. Everyone in charge is only about themselves, while staff suffer. Staff are quitting weekly!!!

It was always very busy when I worked there.  Management was always supportive and kind.  Co-workers were great to get along with.  Pay was great, benefits are excellent, and location is central.  At the end of the day, I always felt like I made a difference with the clients.  All management was always listening to my new ideas as they always want to improve services




I enjoyed working at TCT and appreciated the collaborative team environment!  Everyone there is very friendly, respectful and kind.  The ED and the Program Manager are always kind/ approachable and provided me with learning opportunities and training.  I personally felt heard, supported and guided in my role. I would not have left this job if I didn't need to relocate for personal reasons.

The work itself is rewarding but not enough to deal with the multiple layers of management oversight. Too often the ED will override what has been agreed on for no apparent reason. it is also unclear who in upper management is responsible for what.

My experiences with working for TCT have been very positive.  I find the workplace environment to be very supportive, collaborative, and flexilble.  Moreover, the salary's are higher than most places I have worked for.  I really enjoy my team members, and appreciate the kindness and understanding provided to me by managment.   You'll love working here!!

This organization has the potential to do so much great work in the community, however it is plagued by controlling management,  toxic work environment, flipflop polices, favouritism, and little concern for the well-being of employees. 
As a result of the work environment and high employee turnover, there is poor continuity in client services.

Great staff, dedicated,  carrying of clients. Management is arrogant, rude, micromanaging  people, established total control, bullying people for speaking up.  It seems like management and union representative work as a team bullying people, pushing them to resign. Very toxic environment,  high turn over. 
Do not work for this agency!

The staff are hard-working people who care about their clients and who do the best with what they have to work with in terms of resources and services they are able to offer clients. Management has created a toxic workplace where staff feel micromanaged, not listened to, and berated.

I learned -- a client's best interests is central;  and, that everyone, including management, strives to make every day a good day. Best part - Smiles

Top Job Titles	Average salary
Support worker 3 salaries reported	$25.24 per hour
Program facilitator 1 salary reported	$29.58 per hour
Facilitator 1 salary reported	$42.61 per hour

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