spécialiste en soutien technique

support technician

customer service representative

bookkeeper

True North Management Inc

TNM is a great place to work I have learned a lot with in the company as they do in house promotions. 
They have been in business for over 20 years have made some positive changes over the year. They have an open door policy. Great management who put on staff lunch’s random doughnuts  bagel ice cream truck.  They put out a monthly news letter about what’s going on with in the company and up coming events birthdays etc. They just started a suggestion box for employees to put Anonymous feed back. 
TNM sponsors a little girl from overseas and gets regular updates and does 50/50 draws for her although it’s been hard with COVID . They have stayed open over COVID-19 providing employees income to take care of their family’s while helping Americans with affordable medication. The owner Put glass up in between the desks Had agents work from home so we could all be 6 feet apart. Hired a full time cleaner gave all employees hand sanitizer and vitamins. When there was a toilet paper shortage the owner offered employees some if needed.  Upper management sent  an email out about hand washing and made it mandatory to wear face masks. If a employee or family members have any signs of COVID-19 they are asked to stay home and to call 811 HR is always sending out updates. 
TNM puts on a great  great Christmas party with prizes and top of the line food. They hire family members not many company’s do that. Management with give out to employees gift card when there hard work shows. 
 The pay is not the best but the Benefits are great and over all I’m happy to be working for such a great company that is like our own little family within. I don’t really have anything bad to say about TNM they have made some positive changes and it really shows.


I have worked at True North Management for over 10 years and it has become a second home. The management team is so kind and thoughtful to each staff's needs as well as flexible. I have always felt that my position is cared for, the human resource is thorough and ensures every staff has everything they need. The owners are down to earth and genuinely love their staff. The company has been growing rapidly and it is obvious why as they show the same care to procedures and changes within the company to keep up with the times. This company has a great future and I am so honored to be a part of their growth. They truly value their employees with team lunches, fun days and overall flexibility to work tasks and schedule. It has been a pleasure to work with different amazing group of co-workers over the years.

I have truly enjoyed going into work every day since the last so many years. The fact that we get to learn from experienced and tenured staff who have been with the company since the last 20 years says a lot about the companies values and positive culture. The constructive and positive environment has helped me grow, and allowed me to explore my skills. I feel I make a difference to my job and my work is acknowledged and appreciated . True North is an equal opportunity employer - The management is very transparent with has an open door policy. The culture is my favorite thing about True North as it is diverse and welcoming and helps you grow professionally.

Amazing customer base, friendly clients. Would be a great place to work if the pay matched the workload. Constant High turnover so prepare to pick up the slack.  Middle management is frustrating as nobody seems to know who is in charge and nothing gets done without the CEO's permission. Great place to start if you haven't worked in a Call Centre before and need some experience- I know some amazing agents that started here.  If you are an experienced Call Centre agent then I would give this a pass- The Pay sucks and the environment is heavily Micromanaged.  They have no interest in retaining proven Customer service talent.

I have been with the company for over 2 years now and it is a fantastic group of people to work with and for. There are many long-time staff members here with 10+ years and I think that says something about the environment and culture. The owners are amazing and truly care about their staff and maintaining a good work and home life balance. I have found there to be great collaboration amongst the various managers, and team leads to try new things and push the company forward. The company likes to promote from within so there is always opportunity for advancement. It really is one of the best companies I have ever worked for.

TNM has really good management that works hard and cares about their employees. There are fun events to boost morale and keep things livened up. Any issues are addressed quickly and they have an open door policy and are really supportive to get you the tools needed to do your job well.The only con i find are some of the undisciplined co workers. Not sure where they find some of these people. Especially who use vulgar language are loud when supervisors/managers are not around and really act timid in front of bosses.

Working in a call centre can get repetitive but the people who work at True North make things a lot better. Co-workers always try to help one another through tough calls, will switch shifts at the last moment, and provide that necessary break from the phones with a quick joke. Management is really supportive and do their best to balance work with our life needs. True North also provides paid lunch on stat holidays, fruit and veggies in the kitchen from time to time, BBQs, work contests (with prizes), and your birthday off WITH PAY - that really impressed me when I found that out.

I would proceed with caution as a prospective employee of this company. The hiring process, although legal is misleading as to what you're actually representing. The pay, if you ask many employees doesn't fit the role. And the environment overall is very negative as far as management goes. If you have any questions about the legitimacy of the business don't expect a straight answer.  This is a unusual company.  I wouldn't recommend it to anyone.

I believe you have to know someone because not everyone is treated the same. They have Team Leads here who do not practice what they preach. The management team does not even know the processes but they expect employees to know it all. They do not take family emergencies in to consideration. They have no BBQ as mentioned in ads.

The CEO is out to lunch and it trickles down through the management; many of whom are trying their best in an unfairly challenging environment. 
The Call Centre used to be fun, but now it’s a pressure cooker, patrolled by Team Leads to get anyone taking a breath or a sip of water back on the  phone immediately. 

Top Job Titles	Average salary
Spécialiste en soutien technique 1 salary reported	$34.65 per hour
Support technician 1 salary reported	$31.00 per hour
Customer service representative 1 salary reported	$17.85 per hour
Bookkeeper 1 salary reported	$18.00 per hour

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