retail store manager

retail sales leader

retail assistant manager

retail sales associate

buyer

Turnabout Luxury Resale

Save your time and don’t apply at Turnabout!

Be careful with this place. They promise you what they won’t give and find it funny to make you feel apprehensive about your job. 
It’s a toxic environment, starting from the owners, the head office and management, to the sales associate that gossips about everything and everyone.
Save your time and don’t consign with them either. They barely select the clothes and pay you way less than you actually should.

The company has a culture of manipulating and transforming you in what they want you to be. There are LOTS of firing people and even though they need staff, badly, they are not afraid to let people go. They created their own bubble of people and if you don’t fit, you are out, but nothing will be said straight to you face, they just make sure to let you know that you are no longer welcome there by playing little games like children. Even if you do the job well, but the management, for some reason, doesn’t like you, you will be fired with no valid explanation.
I’m still shocked I haven’t seen a lawsuit coming from any employees yet.

Again, save your time and don’t apply there, and if is possible, don’t shop nor consign there either.
Don’t waste your time or money with these people.

I worked at their Victoria location for just under a week or so, when it first opened. The week before I travelled to Vancouver and did training at a couple of their stores over there, and I found it to be a fun atmosphere! I liked everyone I worked with, people were friendly and I was catching on quite quickly.

I helped set up their Victoria location but, once we officially opened I was asked to watch the floor when management was away, since I had training in Vancouver and knew their systems, could check people out, etc. I was pulled aside by a member of management after a few days though and told that it looked like my resume was geared towards something more than retail and that they were trying to build a strong team in Victoria, so I was let go. I am thinking this was because, when I interviewed, I was supposed to be interviewed by a different person than who performed the interview, so I was maybe hired by mistake? I really don't know, but I was let go.

I have been back since and purchased items, but I feel like they may have shut down their location in Oak Bay (Victoria) after the pandemic, but it is hard to tell. 

I have been working for Turnabout for just over two years and I cannot say a bad thing about them! It is a challenging job, don’t get me wrong, but in all the good ways! You are constantly meeting great people and building relationships with the most amazing customers, learning about new brands and designers and being challenged to grow in the areas that you are passionate about.

In the two years I have worked for them I have not only loved getting to know everyone from the owner to the part time sales associates and all their weird, quirky  and fun personalities but I have been given every opportunity to grow in the areas that I am excited about and have felt supported and heard the whole time. 

I have also never worked with a team who honestly loves spending time together and truly respects one another like my team here. 

Negative: all my pay check goes towards the great clothing and purses. 

I’ve never worked in a consignment setting before but I’ve been there now for over a year and I totally love it! It’s a more relaxed setting than my previous jobs but it challenges me in positive ways since I haven’t really worked with luxury brands, but then again customer service is customer service. Turnabout really believes in work/life balance which is more than I can say about many retail companies that I’ve worked for. They really do value their employees so I’m grateful to be part of the team. 
The customers are also much more friendly than I’ve experienced with other companies which makes it easier to build those relationships. 
I work on the sales floor but I see how hard the buyers have it because it’s hard to make everyone happy. People can sometimes get offended if their stuff isn’t taken to sell but it’s because the buyers are very careful with what they take in.  We always get compliments from customers of our quality and selection of merchandise. 

For all the time I've been working with Turnabout, it has always been a learning and growth process. A lot has happened along the way: challenges, changes, but also opportunities, but that's exactly the way I like it! That's also because a company that wants to evolve has to be able to do exactly that: embrace changes, adapt, and grow; and has to do it together with all the people within it!

The management, the team, and the customers are always very pleasant. As much as I've heard that working in customer service is demanding, yet, I've never felt this way while working with this company.

I've changed different career fields, positions, and countries, and I can definitely say that with Turnabout I found more than a job, I found also lots of friends and huge support. 

On top, resale retail is definitely a unique and fun environment (also on a huge rise) that can teach you a lot!

If you enjoy toxicity, gossip, and feeling paranoid...then this place is for you. 

Management will watch you 24/7 from the cameras and call the store to micromanage you when they aren’t even there. 
You will have to wander around the store for 8 hours pretending to look busy and if you stop for even one minute to talk with your co worker you will get in trouble. Fun. 

Pros:
On a positive note the manager always went above and beyond and had snacks in the back, gave out really thoughtful birthday gifts, Christmas gifts etc. That was a nice touch and could make you feel special. 

For a clothing store the pay was actually decent, more than minimum wage and the staff discounts were good as well.  


This month marks my one year with the company. My experience to date, has been pleasant! Having worked for larger corporate retailers in the past, this is honestly a breath of fresh air, in the sense that, you get to work closely with all team members across the organization, including staff members in the sales, buying, online marketing, accounting and HR departments. The owner is readily available and keen to be a part of everything that is going on at all store locations. This personable experience is like no other; you feel like your efforts are noted and your opinion counts. I’m happy to have reached my one year anniversary with this company. I am excited to see where  my career advancement will land with Turnabout, a company that really cares about its people! 

From personal experience it is my opinion that Turnabout has an incredibly toxic work environment. The systemic disfunctional issues are vast and run deep within the fibers of the organization and are perpetuated by those chosen to be in positions of authority. The total disregard for employees emotional health coupled with the lack of responsibility and accountability for management to create and foster a safe and comfortable work environment is shocking and shameful. Speaking from personal long term experience, in my opinion there are much better career opportunities to pursue. I would have given less than a one star rating if that option was available.

Working at Turnabout is very exciting, you meet different people everyday and see new merchandise everyday. The typical day at turnabout varies the amount of people that comes in and the amount of merchandise we put out. I like working there because it's multi cultural and I have very friendly co-workers. The management is very hands on and very friendly. What I've learn so far in this job is to be open minded and always try something new. I think the hardest part of the job is we cannot please everybody and the most enjoyable/exciting  part is working with the people, meeting new people and mostly seeing new merchandise everyday.

Turnabout is an awesome company with great people behind it, who I truly believe do their best to support their employees. The leadership team had very reasonable expectations at the time of my employment and worked very hard to promote a positive, open and engaging work environment. Congratulations to the owner, Joy Mauro, for running a successful business model that continues to grow after decades of being in a competitive market.

Top Job Titles	Average salary
Retail store manager 1 salary reported	$82,500 per year
Retail sales leader 4 salaries reported	$21.00 per hour
Retail assistant manager 1 salary reported	$22.50 per hour
Retail sales associate 4 salaries reported	$21.13 per hour
Buyer 2 salaries reported	$70,000 per year

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