operations assistant

VXI Global Solutions

Work is stressful as expected on BPO company. I worked as a chat support. At first, it was okay as I am only chatting with 1 customer. But after a few weeks, I was chatting to 2 different customers at the same time. Few more weeks passed and I was chatting to 3 different customers at the same time. When you got a DISSAT (Dissatisfaction) score from your customer, your name will be called out in the operations and you will feel ashamed. My superior even told me that I am not improving

I got promoted here just 3 months after I got hired. Career-wise, VXI definitely gave me the opportunity to grow. But it stopped me growing as a person. I had health conditions because of stress that I was getting from my boss and had to leave to keep it at bay and lessen stress.

Working at VXI Global Solutions can give you good experience in the BPO (call center) industry, especially if you work in customer service, technical support, or sales. Here are important things you can say or know about working in VXI, especially for interviews.

I've worked with VXI for almost 4 years and the reason why I left is because I wanted to challenge myself to learn another language, to which I am doing as of the moment. 

If I were to choose to go back, I will definitely apply again. 

My co workers are great as well as the management.

the account is stressful but the management and my team make it worthwile
workplace is good from the time that i made the application to the time that i resigned.
the most enjoyable part of the job is the perks,team based or individual.

you can easily ask for help from the support, work load is not toxic agents can easily manage the problems and concern of the customer, VXI have a lot of exiting gave away item

I appreciated being a part of this organization for two years. I would recommend anyone just starting to work at a Call Center to give VXI GLOBAL SOLUTIONS a try.

it was okay to gain experience and to know the culture of BPO. I learned a lot of things of what a sales representative do. And what its like work night shift. Overall its okay.

I really enjoyed working in VXI the management are all approachable, they listen if you have a problem with the company and tries to improve it more. It really is passion for people. Thanks VXI 😌

amazing management work and life balance. never lets you go, provided proper compensation and health benefits for each employee. Opportunities for promotions are always open to each employee.

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