coach

customer service team lead

service assistant

career coach

swim instructor

Vecova

The honeymoon period lasted 4--5 months. Downhill after that. 9 months in and I can say: Youth Program Team Lead is dishonest and twists truths (lying about text messages and permissions given), abusing and misrepresenting policies (remote work denied - went over a week without pay when the whole team was working remotely. Was not directed to policy or told to fill out a form to request the remote work - just refused. Looking at the policy now it clearly should have been approved), clearly in over their head and will shame team members in group meetings. If you take a common-sense action such as staying with a student in crisis or emailing a student and cc'ing parents and teacher to remind student of their upcoming interview they've worked hard for, or take any other initiative within your ability and scope, it will be fodder for a lecture. This Team Lead is the worst example of leadership I've ever experienced. Stressful and NOT worth your time. However, if you choose to work there: the students are the best. Working with them is wonderful. Tips if you choose to work here: communicate with the Team Lead ONLY by email as it can be proof of conversations. Do NOT trust that a text and acknowledgment of the text is communication. You will be told your communication was insufficient. Get it in writing via email. Take notes of EVERY conversation, document everything, and email it to them to ensure the same trap is not set for you. If you have a family emergency: good luck! Emergencies are only accommodated if they are planned in advance and approved of first. In other words, don't expect undertanding. 

Vecova is one of the best agencies in Calgary, and a leader in the disability services field. They offer relevant training/learning opportunities at no cost to employees. Vecova is constantly evolving and improving with help (maybe too much) from their research and development teams. These are the only reasons I rank Vecova so highly. Once you get past the bells and whistles, Vecova is like any other agency. There are staff shortages, overdue vacant positions, office politics and drama. Bullying and rank pulling. Constant increases in workload.  Constant delegation of administrative tasks that leaves stress and pressure on staff. The coverage team desperately lacks accountability efficiency and structure. They fail staff, and most unfortunately our clients, on a daily basis. I truly believe Vecova is more concerned with funding, than enriching the lives of the clients they support. The word Vecova means Ve-moving Co-together Va-forward. I believe the name that would better reflect the objectives and intent of my employer would be, Veva. I believe highest quality of living is NOT a privilege Vecova extends, but an EXPECTATION Vecova should be held to, and an OBLIGATION to the clients they support. Aside from the management and coverage team deficiencies, Vecova is still a wonderful place to work. The staff is diverse and vibrant, the moral is generally high, and there are so many wonderful precious and unique individuals we support.

Many people tend to stay at this organization for many years and genuinely care about the people they support.  For the most part, Team Leaders care very much about the issues facing front-line staff and often they are facing very similar issues.  

As with any large organization, there can sometimes be a disconnect between the people on the front lines and upper management.  I believe this Agency strives to look at issues such as these and do whatever they can with the funding provided to them to make their employees happy and proud to be part of this organization.  

I have read some other reviews and think that sometimes we, on the front lines of this organization, are not provided with a clear bigger picture of what is not and is not possible. 

There are pros and cons working for any organization.  I would give Vecova an A+ on innovation but they are a bit top-heavy and might offer their employees better compensation and more flexibility for work/life balance.

Productive routine and repetitive work, customer service, clears carts from terminal side, parkade and airlines. I work eight hours a day with a team of cart retrievers clearing and providing baggage carts to passengers. Sometimes I have co workers who work well as a team and some who work well independently. The hardest part of the job is clearing carts from the parkade levels from P1-P7 and clearing carts from the employee and discount lots.

Never argue with your supervisor on how long you were on breaks, they seem to be always right and I hate it when they time you on how long you have been gone, It is so unfair for the supervisors and other co workers to be on an hour break with the boss and you being myself be the only one on the floor working in your area plus covering for the co worker that's on break.

The best part of the job is helping another passenger load their bags on the cart and leading them showing them their airline or the place to where they are going.

A typical day at work was no less than 11 hours of laborious work in a dark, dirty, smelly warehouse. However the job did provide the opportunities to work partially outdoors and regularly drive to various locations in the city. Management existed, but was not overbearing or intrusive, I quite enjoyed my relationship with the manager. The culture is one based around inclusiveness and all-around teamwork. The hardest part of my job was having to deal with equipment failures and a lack of re-investment into the depot, it was difficult to see the staff struggle with the current "technology" and working conditions on a day-to-day basis while the parent company took all of the revenue for their own purposes. The most enjoyable part of my job, that I still miss to this day, was interacting and socializing with the staff members. They are truly the only reason why I consider returning on a voluntary basis.

When I started at this company, I felt like I am home. Very great management support, overall stuff amazing. Clients so much fun. Loved to go to work. Than was in group home, where all was good until 2-3 people were hired and work become a high school drama. It wasn't about clients anymore, team work, it was all about telly tale. telling on each other. Mean behavior. Management support was poor. Many good staff left due to unhealthily environment. 
I really loved  and enjoyed my job and the rest of the coworkers were amazing to work with. Hardest part was to step up to those 2-3 people who were bullies but nothing was done or maybe was done something later on. 
The company as Vecova is amazing. Great leaders there, amazing staff and support, but when you get to group homes, that is totally a different story. Everything depends on who clicks in and who is not.

A typical day consists of; supporting adults with developmental disabilities in their daily living, activities and teaching them life skills. Staff teach and model values to their clients each and every day. I learn to be patient and non-judgemental towards those less fortune than myself. The training is impeccable with high standards, which is so valued and appreciated. I can approach and talk to my management about any issues I may have. Everyone works together as a team with the same goals in mind for each individual client. My co-workers are easy to work with and also share the same high standards as myself. The hardest part of my job is seeing my clients struggle with things like communication and aging mobility issues. My clients are the most enjoyable part of my job.

Vecova expects a lot from their frontline employees, but doesn’t compensate properly or fairly.  Yes they are non-profit, that means Vecova can’t make excessive profits.  That doesn’t mean Vecova can’t pay their employees/driver’s.  Facilitating day program activities means management.  Team leaders lack leadership skills, especially emotional intelligence.  Not showing enthusiasm, physical presence,  lacking communication, not giving praise or verbal feedback, not celebrating successes that happened, over and over, I suspect team leader has deep insecurity issues.  This is pathetic.  These capabilities, actions, obviously are key for the role of a leader, well overdue, and sadly lacking.  In order to gain the respect of, motivate and retain good employees.  Look elsewhere, there are many more and much better managed companies to work for. 

Vecova is an ok place to work. The pay is ok for what you do and the hours are pretty ok too. I worked 7 hours a day but for a "full time" job it should be 8.

Leadership is ok, they expect a lot out of their staff but don't do much themselves. There's a lot of favoritism if you're liked you'll move up in the company. There's barely anyone above a team lead that is not white, heterosexual and cis so if you're a minority good luck moving up. Raises are based on how long you've worked there not on your performance so there's no reason to go above and beyond.

People either spend their lives at Vecova or quit in a year or two. They're not people focused, their benefits package sucks and they charge almost $200 a month for disability coverage. You get a good amount of pto and 3 personal days a year which is not bad.

So yeah, it's an ok place to work but know what you're getting yourself into.

As a supervisor at an inclusive charity, I'm proud to review the organization. Our charity, dedicated to serving people of all abilities, embodies a strong commitment to making a positive impact. We are fueled by our mission, with a passionate team that advocates for our cause.

What sets us apart is our adaptability and innovation. We continually explore creative ways to better cater to diverse needs, staying at the forefront of inclusivity initiatives.

My team's culture is characterized by respect, empathy, and support, creating a cooperative atmosphere that's both professionally and personally fulfilling. Our charity's dedication to inclusivity and its relentless pursuit of making a positive impact make it a truly exceptional organization. I am immensely proud to be part of this remarkable team, and I look forward to our continued work in creating a more inclusive and compassionate world.

Top Job Titles	Average salary
Coach 8 salaries reported	$23.88 per hour
Customer service team lead 2 salaries reported	$23.75 per hour
Service assistant 4 salaries reported	$19.50 per hour
Career coach 1 salary reported	$22.00 per hour
Swim instructor 3 salaries reported	$18.50 per hour

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