financial accountant

WIND MOBILE

Responsible with IT support for all corporate Wind Mobile IT infrastructure in Canada and ensured proper maintenance
  Responded to service requests and expediently resolved tickets to maximize system uptime. Resolving 97% of 
all tickets without escalation to support specialists
  In charge of supporting 5000+ employees all over Canada, corporate stores and offices
  Deployed workstations and peripheral, installing OS, apps and configuring network properties and hardware
  Supported disaster recovery plans, performed regular backups and created images on WDS. Performed 
maintenance and troubleshooting of POS systems, broad experience in RQ4 and SingleView
  Outperformed peers by maintaining outstanding record of technical support service
  Substantially increased security and performance of systems by initiating installation of new anti-virus software 
and critical operating system updates
  Dispatch Break/Fix Services for desktops, laptops, netbooks and peripherals
  Significantly reduced workstation set up time by developing a disk cloning procedure to streamline operating 
system implementation and security configuration
  Planned, prepared and implemented infrastructure for new upcoming stores
  Produced and shared well-written communications and documentation
  Updating the call logging system with call detail, schedules fault resolution, and keeping all affected parties 
aware of progress

Due to the reason of being a dealer Wind Mobile franchise store, their security is not done well. Also often work alone and see thefts. 

I have gained cash handling skills, sales skills, management skills, and able to learn different phone systems and plans. I love building customer relationships and learn different tactics of approaching customers. The flexibility of my hours are sometimes an issue during school, but overall is decent.

The hardest part of this job is the security of the store. There are not any security cameras and are also short of staff. Corporate Wind Mobile are required to be paid commission on sales but this dealer Wind Mobile fails to do so. 

Objections from customers

Some customer would walk in inquiring about using Iphone with our network but unfortunately we do not support the frequency for Iphone. So some customers might become angry and complain to me. I would smile and keep telling them the benefits of our plans and other phones as well. Also I would consistent remind the customers that we understand and value their opinions. In this particular situation, I provided a pay to go plan for them to try out our plan for a month. If they like it, they could come back. Generally, they were happy with this suggestion.

WIND Mobile has been one of the most enjoyable retail jobs that I've ever had.

A typical day at WIND would include helping customers learn about plans, paying phone bills, topping up accounts, and activating new and existing accounts. 

I learned valuable sales techniques, more about the mobile phone industry in Canada, and better customer service skills

Store managers and field coaches are amazing, laid back and easy to talk to. It would be nice if the district manager was more available.

Co-workers quickly become friends that you hang out with outside of work. 

The hardest parts of the job would be dealing with unusual customer problems and having to direct them to the retail support team and shipping cell phones our for warranty.

The most enjoyable part of the job would be meeting new customers and helping them activate their accounts and getting recognized by co-workers and the store manager.

My days starts with friendly, dynamic and energetic Environment.
It was a great opportunity to improve my roaming and core knowledge. Daily work and perform tests with probing and tracing tools keeps me update and more expert for trouble shooting. 
Our manager gave this space to me to expand my managerial skilled and participant in all top level meetings.
All my co-workers are youth and educated, although the managers are experienced and we can learn form them very much.
the most hardest part of my job was the beginning days, which I should accomplished with various tools I haven't work with them previously.
I enjoyed my job because every day I faced with a new experience and I had to troubleshoot and study on it. also there was a very wide job tasks, including coordination with foreigner operators, vendors, carriers and other internal departments.

•	Manage daily operations of retail store including inventory management, customer service and sales training, performance development and resource management
•	Learned how to manage all types of customers of all types. Some happy, and some unhappy.
•	Worked along side management teams from other store locations and provided the support to my team and other stores to ensure the productivity of our daily sales throughout our district.
•	The hardest part of the job over the past few years has been the lack of communication between, our support teams, and management to the store manages to ensure the best results monthly.
•	The most enjoyable part of this job was being able to make sure that all our customers left with the same customer experience. And being able to back and support my team to meet monthly goals.

Manage multiple customer calls and concerns with adjustments and details to customer accounts. Answer the phones, get an understanding of the customer's issue and address and resolve this issue while recording all steps taken to help the customer with their issue during the call. 

Management works well with all employees to meet the needs of the demanding schedule changes and to accommodate all the employees with all needs. The management makes it easy to ask for help and communicate with the other employees with making everyone feel important and relative to the daily operations in the office.

The hardest part of the job and learning to take the anger and frustration the customer's have and educating them on their concerns without upsetting already upset customer's more and being compassionate to the situation with understanding.

Wind Mobile has been the first successful company to make a dent in the telecommunications monopoly in Canada. I enjoyed being able to discuss about changes and opportunities Wind has to offer with clientele. I learned that although there are doubters across the country about this company, there is a huge market that Wind has been able to grasp and allure with their product. SALES was the most important objective at my job, but I learned that in order to be successful at this job is that you must learn to make conversation with your customer. The hardest part of the job was to enjoy the work environment with co-workers when your objective is to not work together, but rather be more successful than another. I love the conversation and the personalities I met at Wind, and love to see the growth this company has in Canada as a break through company.

Wind mobile is in large demand and the location I worked at was very fast paced. There were many sales and customer inquiries. At times it was difficult to service everyone's expectations. Wind mobile  is at a disadvantage when it comes to network quality and thus has a lot of customer complaints. The warranty process wasnt appreciated by our customers as it was long and required a deposit. Management did not support you in your duties and communication was poor. Company initiatives frequently fell by the wayside and consistency was not a strength. The best part of the job is your team that you work with and the ability to be part of a quickly growing company. The worst part was unorganized management and growing pains in the company which affected your ability to do your job.

Managed a whole store by myself, which meant i got to decide what plan and promotion would suit customers needs as well as ensuring the store made customers notice our plans and promotions. Responsible for updating current inventory, opening/closing store. Very satisfying job, but that is all it was at the end of the day. If you are looking for a job which is something to help you earn a little spending money or even a pass-time a dealer store would be ideal. However if you are looking for a career or possibly move up in the company, it would be ideal to obtain a position at a corporate store. As well, some dealer stores do not pay commission whereas corporate always does and will probably pay much more commission then a dealer!

A typical work day for me would be cashing in the registers, inventory control, trouble-shooting for clients, performing bill payments, organizing the store, house keeping, filing paperwork, etc.

I've become more of a team leader through my position as I was quite shy and more of a follower previously.

The management team has always been wonderful to me.  They all pushed me to excel during my time with the company.  A lot of support and guidance was given to me.

I had great co-workers beside me.  They gave me a lot of support and helped me achieve success with the company.

Hardest part of the job would have to be trouble-shooting for clients.  Every client would come in with a different issue and would be handled differently case to case.  That being said, trouble-shooting would have to be one of the things I enjoyed a lot.  You gain more knowledge through trouble-shooting.

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