World Duty Free Group

Company values and cultures have great intentions in mind to grow and learn with others. The key word here is "Intentions". The company simply cannot act on this good intent because decision makers are blinded by the walls of the upstairs office and do not understand the business as they should. The problems at World Duty Free comes in the many forms of procedures and trying to accomplish professionalism in a messy, sloppy way. There are many online tracking forms and reconciliation forms online but many of them are not used other than by the person who made it. The company offers advancement to hardworking individuals but lacks incentives for people who quietly succeed in their day to day work. They hardly get recognition for their contributions while the company invests a great deal of money into benefits taken advantage of by others who have the time and freedom to do so. This includes a "celebration day" that has the company investing a large amount of money into renting out entertainment facilities, treating lunch and paying employees for a day out. I would love to see a different approach of rewarding employees by incentivizing successful contributions to the workplace instead of this "everybody gets an award for participating" because in actuality, not everyone is as dedicated as others. Some other areas of company costs that do not affect the day to day employee who works hard are; Massage Day at the office, Sun run registration paid for by company, various committees in which some meet during work hours that include but are not limited to Charity, Toastmasters, event planning, and coffee time with leader that promotes direct supervisors of a team to treat for coffee. Many hardworking employees cannot take time out to take advantage of these opportunities while those that may not be as deserving are rewarded for doing sub-par work. I would like to see an improvement on the financial budgeting of these "benefits" by allocating more funds to procure supplies regardless of which company is footing the bill. Too many times have we voiced the needs of the business only to be met by "If the other company pays for it." My words of advice would be: leave the participation awards for elementary school students and focus more on the needs of so-and-so who would be perfect for Green/Voice/Charity Committee/Toastmasters but doesn't join because they're stuck succeeding in their day-to-day work for your company.

First of all, terrible management. I've seen other companies with bad management but this has to be the worst one yet. The supervisors and key holders are absolutely clueless about everything about the job. Even the managers don't know anything as well. New hire training is inconsistent and unreliable. The communication among the uppers is non-existent to the point its not worth even listening to them. They try to micro-manage their employees and have no respect for any of the employee's life outside of work. These people think the minimum wage employees actually care about the business. The company is just hopeless because the uppers truly think there is no problem with them. And on top of that, a huge amount of favouritism for mandarin speakers. They don't even consider you equal with them if you are of a different ethnic group. Please don't waste your time with this company, it is really not worth it.

Begin each week with a thorough review of the previous week's business regarding people, commercial and operations.  Monday and Tuesdays are all about communicating these findings and determining priorities for the current and up and coming weeks.

Each day is dynamic as you work through business partners in HR, Commercial, Logistics, Marketing, Finance and Operations - understanding priorities and focuses within each department and be able to manage these on a daily, weekly, monthly and quarterly basis.

It is a terrific environment to understand your own capabilities and how you manage the complexities of the people and the business.

Working in WDF is fun, opportunities to give your level best in terms of customer service, selling and upholding the good repute of the group. I've learned multi-tasking and pulling them off in time. The Management has been very supportive in helping the staff utilize and explore their best potentials and skills. Co-workers are fun and helping to work with - a teamwork. Hardest part is working overnight doing product cycle count in variety and extensive inventory. The most enjoyable is doing more productive tasks like product replenishment and checking proper price tags.

The company itself was alright. I worked there for less than a year. The shift leaders were the worst part of the company. They were full of themselves and working like dogs without using their brain to keep their managers happy. Sometime they make you feel like they don't deserve to get in that position because of their stupid deeds. In the beginning I was so excited and everything look nice but all my expectations went in vain. I went there planning to stay for a while but I left it because I didn't like the way the management runs the place there. I am glad I left it in good time. I now have a better job with better salary. 

I was lucky enough to work with a fantastic group of managers that support and help each other through every step in this challenging yet rewarding retail environment. My team of supervisors are all extremely dedicated to their work, and will do their absolute best to achieve all their targets and goals. My sales associates are some of the best sales people in this entire industry, having immense product knowledge and the drive to secure every sales opportunity available. 

This is definitely a great place to learn, grow, and better yourself in the process. I would have stayed with this company long term had it not been for the negative impact of COVID-19. Nevertheless, I loved every moment I had working with those fantastic people. 

The hour wage is $16 per hour .Dufry is easy to fire people. Many employees kiss the key holder butt ,they can get the standard working hour for 40 hours per week. I am a male employee,my supervisors don't like to help me. The key holders and supervisors openly play favorites with members of their team and isolate themselves from they dislike.When the key holders don't like you,you must get non-stop trouble.They will make you to confuse by fact on their orders or their decision and make rumors influence all colleagues hate you . The female key holders and supervisors are fond of gifts and their friend group party . A new naive young sale associate paid $90 for a lunch with one of a female key holders.The male key holders like young girls

Fun environment to work in due to the variety of customer you are facing every morning day time.
however, favoritism is what makes this job bad. Morning keyholder eating a lollipop on the sales floor and talking to beauty advisor, which is not his department, when customer went on to approach, he asked the customer to look for someone else and said he was taking his break. Pretty much, most of the associates saw this happening, but manager did not address this at all, because he is one of the manager's favourite keyholder.

Working at Duty Free, the first day was a nightmare. They don't train you properly, and the double standards were insane. While some people were expected to have beauty knowledge AND liquor knowledge, some people of the same position where not expected of the same. There was nothing enjoyable about the job when everyone slacked off and pushed all the work to me. I often left work overwhelmed and overworked. I don't recommend working here.

•	Established outstanding customer service and a friendly shopping environment with personalized service.

•	Provide supporting and training to the new colleagues.

•	Perform clerical tasks as in data entry and spreadsheet design.

•	Providing product knowledge and performing visual merchandising layout.

•	Implementing an d executing inventory procedures with manager.

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