XS Cargo

A typical day at work consisted of getting side work accomplished while not busy or occupied with a task and interacting with customers and co-workers daily. I am a people person and very easy to get a long with and I tried to maintain the same attitude in my place of work. Management was friendly as were my co-workers.
I learned how to work a cash register and to assemble certain objects for display or set up displays in the store. The hardest part of the job was probably the abuse that employees experience on behalf of customers who do not like the final sale policy for all non-electronic items but I still maintained my positive nature to the best of my abilities. 
The most enjoyable part of the job was the repeat customers who would come in and always have something so nice to say when they recognized me as I always made it a point to greet each person who came in as well as tell them to have a nice day as they left the establishment.

XS Cargo is a liquidation company that sells new and refurbished goods. Even though there are great bargains to find (i.e. food, clothing, bedding, furniture, gardening supplies); there are more problems with any electrical refurbished products (appliances, tablets, TV's). This has been an issue for years, where products that we sell don't work and when the customer comes back demanding his/her money back, all we can do is either offer them an exchange for the same product or a credit voucher. We deal with this scenario at least 20 times a day.

This is an "All Sales Final...No Refunds" business which we communicate to all of our customers.

As the store manager, I had to try and diffuse any conflict between the customer and our staff (that are only following company policy on returns). My team understood the daunting tasks that they had to endure and even though frustrating, they all succeeded.

The comradery with the staff and repeat customers was the most enjoyable part of my job.

Half the time I really enjoyed working there and then half the time I didn't. I was there long enough to see 3 different managers come and go, each with their faults and for most part I liked all three.

The company was bought out by the states and so the exchange and refunds policy kept changing so customers would then be angry at me.

Sometimes my co-works would be extremely lazy and all hang out in the managers office.

There was never any change in salary, no matter how well or bad you were doing. the last month i was there, they gave my 75 cent increase to my salary, but also lowered my hours from 35 hrs/wk to 10 hrs/wk. which happened to all employee's that got an increase in pay.

Some of my enjoyable parts was getting to know the returning customers. Nice chatting with them getting to know them, sad when they don't come back, wondering what happened to them.

My work day was always the same 10:00 am-5:00 pm Monday to Friday and it was Wonderful.

This company no longer exists, having declared bankruptcy and falling apart a few years ago. While I did worker there, I admittedly did not like the job, but I had terrific coworkers. Turnover rates for this company was usually very high, within the three-month probation usually, but my coworkers and I were able to stay employed for a very long time. I was transferred to this job from an XS Cargo in Medicine Hat, Alberta. The hardest part of this job was management and customers, who were often hostile (understandably) due to the terrible return policy and practices of XS Cargo. I was expected to sell three-year "warranties" which were roundabout ways of trapping customers into never getting their money back from the store once paid, even if they got a faulty and defective product. The most enjoyable part of this job was my coworkers, who fought with me to keep the workplace sane.

From start to finish we were always on the go.  Formulated a plan of what we were going to do that day, set our goals and pressed on until our tasks were reached. Learned alot from how to balance great customer service skills with great work ethic so things could get completed in a days time and also sales goals could be achieved. Management always lead by example, made you feel you were doing a great job on even a very slow sale day.  Co-workers always friendly, helpful, polite,almost family like! My most enjoyable part of the job was being able to work with such great people! Great people who cared about their jobs and their commitment to helping the customer as a number one priority! Always a great feeling!

Each week was built on the following schedule as each day was totally different as we build ads, send ads to print and then review ad performance. 
Mondays we reviewed ads going to print and performance of past ads, 
Tuesday was spent getting ads finalized to go to print and introduce next ad promotions, 
Wednesdays were devoted to getting the outgoing ad to print, Thursdays were spent building merchandising plans and communications to stores and starting to build the next set of ads, Friday was used to build and finalize placement of the next set of ads.

A typical day at work would include product recovery, customer service and minor improvements to the store's overall appearance.

During my employment at XS Cargo I learned many valuable skills that retail offers.

Primarily, my customer service skills have become excellent as well as my understanding for merchandising.

My co-workers were a great bunch to work with.

The hardest part of the job is multitasking during busy hours on weekends. The environment can become a fast paced environment which requires you to be able to multitask on a large scale.

The most enjoyable part of the job was working with great co-workers.

•Maximized business growth and performance while exceeding targets and deadlines which resulted the most profitable district in Canada by providing coaching and mentoring store managers and colleagues  to ensure the corporate plans were executed and operational procedures and standards adhered to

•Coached store  managers across Greater Toronto Area to merchandise to new structures

•Communicated with Purchasing department to allocate new merchandise into our 10 stores across GTA

•Developed “Model Store” for all visual merchandising initiatives that were then deployed to all stores company wide

I enjoyed getting to know people I work with so when I work with them on the job things can be alot easier and and not a hassle. I learn from customers because working shows how you handle a situation by yourself and taking leadership. The hardest part can be both co-workers and customers because nobody's perfect you can expect them to be they you want them to be. There is always an upside and a downside to customer service which makes another somebody a better person.

Sign into system, count and open cash register. Serve customers as they came to you. When not busy put out stock and cleaned area. 
As a key holder and opening in the morning, opened store, counted safe and entered amounts in system. Completed paper work from the night before and placed in appropriate file. Checked email for any information from head office. Took float trays to the cash area, turned on music, TV's and opened store for customers. Put out stock and cleaned store.

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